Exploria Resorts

We cannot believe we have gotten involved with this timeshare company. We would not advise anyone to believe the information you get from Exploria Resorts. Exploria Resorts has deceived us and has not lived up to their end of the bargain. We have given them enough time, money, and opportunities to remedy the situation, but they have failed to do so appropriately. We are no longer interested in doing business with them because of the way we have been tricked into signing up for this timeshare. We want out and would not advise anyone else to do business with them. We have been trying for a while to get them to cancel the faulty contract they have trapped us in. We are still struggling to get out.

On Saturday 7/27/19 I went to Six Flags Great Adventure with my husband and as soon as we got into the ticketing area we were aggressively approached by a woman who handed us a paper and a pen to each of us without saying a word. After two hours on the road I really needed to use the restrooms but we were signaled by this lady to go to a table to fill our the form. At first we thought this was a park related thing and started filling it out but we then realized this was a raffle for Exploria Resorts which we had never heard of before. We had already started filling it out so we tried to write as fast as possible, handed the forms and then as we were leaving a man from Exploria called us to "spin the wheel for a prize".

At this point I was annoyed, my husband spun the wheel and got PRIZE. Of course this caught our curiosity and went back to the lady at the table who said we had won the option of getting a $199 trip and we had three options to choose from: 1) 4 days in Orlando for 4 people with airfare and Disney Park tickets 2) A 3, 5 or 7 cruise for 2 people with airfare included3) A trip to Vegas. We looked at each other and I tend to be skeptical about these kind of offers so I asked: Are there any other fees? To which the lady responded: "No, absolutely no other fees", Are there any requirements? "No, you just pay $199 today and a representative from us will call you to book the trip and dates you want". Both my husband and I agreed that the cruise would be our preferred option so then I asked the lady what cruise line they used and how it was that I could choose between a 3 or a 7 day cruise for the same price. The lady said it could be Royal Caribbean, Carnival or Norwegian Cruises and that we could go to Mexico, the Caribbean or the Bahamas. At this point we were desperate to go into the park (what we came for) and use the restroom. We agreed on taking the cruise offer and I was asked to sign a Purchaser's Acknowledgement. The lady did not explain any of the points of this acknowledgment but only asked about our income. Unfortunately I signed, paid and finally we were off to entering the park.

We were given a stapled copy of the agreement and the receipt of the credit card transaction. We were at the park all day and once we got home I unstapled the agreement and found that for us to be able to make use of the "prize" we have to attend a timeshare sales meeting at the Poconos. This really ruined the day for us and we felt deceived and fooled. No one ever mentioned we had to go to a meeting in the Poconos although I did ask about any other requirement. We do not have a car and it would be very inconvenient for us to rent a car to go there. If we had been told this we would have never paid the $199. I still cannot believe nobody mentioned this and it makes me feel that even if we do go to the meeting they would then find a way to not honor their word and charge us who knows what fees.

Desirable resolution: I would like to get a refund for the $199 and for the personnel of Exploria to be more informative about the reality of the offer and less aggressive when approaching people.

Transaction # 3000460
Station: Clover #10
Ref #: 920800575480

Code: 7CR8A AP (4)

I am a single 61 yr old women. I called to order a shark steam cleaner, was passed on to summer bay resorte. As I tried to explain to them that I was not interesed that keep pushing me. Told me I could us it, at a later date. When I called to make reseravation I was told I could use it, becouse I did not have a husband or live in. Told me to give it to someone as a gift. Scam scam scam.
Evj

My husband & I own a timeshare at Summer Bay Resort in Orlando. On December 14, we mailed two checks into Summer Bay Resort to pay off our timeshare. One check was a personal one for 3286.05 and the other was a credit card check in the amount of 16, 700.00. The credit card company we got the credit card check from then turned around and did a balance transfer for 16, 700.00 to Summer Bay Resort again, this was supposed to have been canceled by the Chase rep, but for some reason it wasnâ?t. This duplicate payment of 16, 700 that Summer Bay cashed, they knew the money wasnâ?t theirs and they should have just sent the wire back to Chase once they were informed about the duplicate payment. This did not happen. I called three times to Summer Bay trying to get back the 16, 700.00 dollars they owe us but they are saying it will take 20 to 30 days to get the money back. First time I called I spoke with Bernie; he transferred me to a supervisor in Financial Services, Charlotte Grimm. She was extremely rude and told me that we paid it twice and it was our fault. I said my husband and I paid it once, we did what we were told but Chase paid it a second time. I said the issue here is not who to blame, but we get it corrected. She was no help at all, I asked to speak to her supervisor Mr. Greenslade, and she transferred me but neglected to tell me that Mr. Greenslade was out on vacation until 12/31/07, so I got Mr. Greenslade's voice mail. I left a message. I called back to Summer Bay Financial Services Dept and spoke with another supervisor James. He basically said the same thing, we paid it twice and shouldnâ?t have, and I said it was paid twice but Summer Bay shouldnâ?t have accepted the wire transfer, it wasnâ?t their money to keep, at that time the timeshare was paid off. James hung up on me. I had a Chase Supervisor call Charlotte Grimm and Charlotte Grimm told the Chase Supervisor to have me send her a fax requesting the money back. The Chase supervisor gave me Chaseâ?s routing number and bank account number so that Charlotte could wire the money back to Chase. I faxed this info to Charlotte at Summer Bay on December 20, 2007. Still to date the money hasnâ?t been returned. I sent an email to Santa Barillas who is the Director at Summer Bay & to John Greenslade, who is the manager of the Financial Services Dept about the treatment I received from two different supervisors - Charlotte Grimm & James in their Financial Services Dept and got no response from either of them. To date Summer Bay Resort has not given us back the 16, 700.00 they owe us. I am filing this complaint in hopes that other people that are looking to purchase timeshares, please do not purchase from Summer Bay, because once you purchase from them and have a problem, especially with the Financial Services Dept, you receive rudeness, people hanging up on you and no help whatsoever in resolving your problem. I tell everyone that I speak with, please do not purchase a timeshare from Summer Bay for this very reason. My husband & I also owned another timeshare from Summer Bay and after we paid off the timeshare, it took Summer Bay 9 months to mail us the deed. We had to fight tooth and nail to get it. Our experience with Summer Bay from the start has been very frustrating and stressful. I would recommend for anyone desiring a timeshare, please do not buy from Summer Bay unless you wish to experience the stress and frustration I have had to experience since day one with Summer Bay. Return the 16, 700.00 duplicate payment as soon as possible. It was wired into your account and it shouldnâ?t take 20 to 30 days to return something that doesnâ?t belong to you. You have had the wire info, routing number and bank account number for Chase since 12/20/07 and still havenâ?t returned the 16, 700.00. The ethical thing that most businessâ?s would do, but not Summer Bay, because they definitely not ethical, is once the error was discovered, Summer Bay should have returned the money immediately. The supervisor at Chase said they would have returned the money within 3 days not 20 to 20 days. On January 7, 2008 I called Gigi Gladson and emailed her all the documentation and explained to her what the problem was and she assured me that I would have a refund by close of buisness on Monday Jan 7, 2008. The next day by mid day I still didnt have a refund by Summer Bay so I emailed Gigi Gladson once again and she assured me that I would have my refund on Jan 8, 2008. It is now Jan 9, 2008 and still I dont have my refund nor do I have the credit of 357.90 back to my husbands credit card, because Summer Bay saw fit once again to bill us from something we dont owe. This timeshare was paid off on Dec 14, 2007 twice. They received a duplicate payment of 16, 700 and on Dec 7, 2007 they billed us again for the sam timeshare that we dont owe anything for.

I spoke with Gigi Gladsdon, the Director of Operations for Summer Bay Resort & Scott Properties, out of St. Louis MO, on January 7, 2008. She told me that I would have my 16, 700.00 refund and 357.90 credit by the close of business on January 7, 2008. It is now January 11, 2008 and I havent received the refund of 16, 700.00 nor have I received the credit for 357.90.

If you are planning on purchasing a timeshare, please do some serious thinking before purchasing with Summer Bay in Orlando, otherwise you will have the same frusteration and aggrevation I have had since December 20, 2007 trying to get a refund of monies that didnt belong to Summer Bay to start with.