Exploria Resorts’s earns a 2.4-star rating from 120 reviews, showing that the majority of vacationers are somewhat dissatisfied with resort experience.
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Exploria marketplace sucks
I deposited a bunch of my rewards credits for gift cards. Now 10 days later I have nothing. Have inquired three times and get the same response. Please wait 48-72 hours while our team looks into the matter. It took them a matter of 15 seconds to snatch my credits when I requested the cards now I have less credits and no cards. Can't understand what takes so long to key in a few lines and send the email!
Recommendation: Buyer beware
Exploria Resorts Complaints 119
Summer Bay Timeshare properties
Summer Bay is the biggest SCAM there is! They have lied and stolen from us and still continue to not help us get out of this contract. We were told so many things that were untrue such as the maintenance fees would never rise but they in fact do EVERY SINGLE YEAR!
Due to their lies, we have NEVER been able to use this property - not one time. All we have done is pay their fees.
Claimed loss: Thousands of dollars
Desired outcome: to be released from this contract and any future payments.
Confidential Information Hidden: This section contains confidential information visible to verified Exploria Resorts representatives only. If you are affiliated with Exploria Resorts, please claim your business to access these details.
Hidden fees or charges
Exploria Resorts Po Box 150 Scottsdale, AZ 85252 January 19, 2024 Subject: Complaint about hidden fees or charges Respected Sir/Madam, Respectfully, my name is Coralie Hook Account# [protected], and I am writing this letter with the utmost respect to inform you that I am extremely disappointed with the undisclosed charges which are not mentioned Exploria...
Read full review of Exploria ResortsTimeshare
This is not a company you need to get involved with. We have had nothing but trouble with Exploria since signing up with them. I thought we were buying into a vacation benefit that would save our family money. It was presented to us that way. We really feel we have been scammed into something that we'll never experience. We have also had to go back and forth with this company about the fees. They are adding fees and penalties saying we have not paid them and we have. We honestly wish there was time to investigate this company before signing with them. We need this company to take this timeshare back and let us out of this misery. It is not worth the time or the money wasted. It is very unfair that this company is allowed to take advantage of people this way. Please do your research before getting involved. We would like a way out of this immediately.
Desired outcome: Cancel our timeshare contract and release us from all Maintenance fees, etc.
Confidential Information Hidden: This section contains confidential information visible to verified Exploria Resorts representatives only. If you are affiliated with Exploria Resorts, please claim your business to access these details.
Is Exploria Resorts Legit?
Exploria Resorts earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Exploria Resorts. The company provides a physical address, 10 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Exploria Resorts has claimed the domain name for exploriaresorts.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Exploriaresorts.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Exploriaresorts.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Exploria Resorts as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with Exploria Resorts's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 34% of 1 complaints were resolved.
- Exploria Resorts protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Exploria Resorts has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- We conducted a search on social media and found several negative reviews related to Exploria Resorts. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Timeshare
My name is Sabina Lopez. I'm filling a complaint to Exploria Resorts club, the last may 2023 when through a vacations agency in Facebook page I thought I was buying my first and the best vacation of my life... the package was 5 days in the resort and 3 days cruise and part of the package was a presentation (which I didn't know) I asked them what happen if I...
Read full review of Exploria ResortsTimeshare membership
I am extremely dissatisfied with the timeshare product that I was unfortunately coerced into purchasing with Exploria Resorts. The entire sales process was based on lies and manipulations, and I regret putting any trust in the representatives. From the very beginning, I was promised that the timeshare would be a fantastic financial investment and that I...
Read full review of Exploria ResortsTimeshare membership
My family and I were convinced to sign a contract with Exploria Resorts under false pretenses, with promises of lower vacation rates and the ability to travel anywhere at any time for fraction of the cost. These promises turned out to be nothing more than outright lies, and I am deeply disturbed that the company would resort to such tactics to deceive...
Read full review of Exploria ResortsTimeshare fraud
Dear Complaints Board, I am writing to you to express my profound dissatisfaction with the services that I have received from Exploria Resorts. My experience with this timeshare company has been nothing but a continuous nightmare from the moment I signed up for their services. Exploria Resorts has been using manipulative and coercive sales tactics to bind...
Read full review of Exploria Resorts and 1 commentTimeshare
For over a year now, we have been trying to cancel this timeshare and have found no resolution to our problem. We have reached out to the resort, contacted our Attorney General, and now we are sharing information with the expectation that the resort will provide a fair and satisfactory solution. It is unacceptable that we have been paying fees for a...
Read full review of Exploria ResortsHuge assessment fee of $9,538 without detailed explanation of what this fee is being applied to.
Not only am I being charged a huge assessment fee of $9,538 but as usual our regular maintenance fee has increased %10. Now if they are collecting this from all of their members without any explanation, that seems like a huge sum of money they will be collecting without any accountability. I am constantly calling to speak with someone about the matter and...
Read full review of Exploria Resorts and 2 commentsTimeshare
We can no longer continue to be owners of the timeshare, as it has become a frustrating burden on our limited income and overall well-being. We don't have any idea about how to get someone else to take this over. The truth is, nobody wants to become entangled in this situation, and who can blame them? We ourselves now regret ever signing up for this agreement and do not want to push this burden onto our children. We feel misled by the information provided to us at the time of signing. We were told that we could sell the timeshare to someone else and that this was a favorable investment, but this has not proven to be the case for us. We are asking for help to clear this situation up as soon as humanly possible.
Desired outcome: We would like the resort to take the membership back and release us from the unfair agreement.
Confidential Information Hidden: This section contains confidential information visible to verified Exploria Resorts representatives only. If you are affiliated with Exploria Resorts, please claim your business to access these details.
Additional assessment maintenance fee for 2024
My Name is Rose Ann English & Michelle Small-English 0wner at Exploria / Fairway resorts in the Pocono Mountain Villas owner number is 297698. We have been a member for 15 years; I paid off my loan and has been paying maintenance fees every year. I just received the yearly maintenance fee statement and i was blind sided by a fee that was put on the statement called additional Assessment fee for 3,712.01 which i don't know nothing about and can't afford to pay. It's bad enough and a hardship to just pay the maintenance fee which goes up every year. It has been a hardship financial since COVID. I will wait for your prompt response in this matter.
Thank You Ms English
[protected]@g-mail.com
Confidential Information Hidden: This section contains confidential information visible to verified Exploria Resorts representatives only. If you are affiliated with Exploria Resorts, please claim your business to access these details.
Timeshare ownership
Dear Complaint Board: I am writing this complaint against exploria and their predatory, dishonest and money extorting processes. I was an owner with Fairway and Tree Tops almost thirty years prior to exploria taking over the property, at which time I held no mortgage. In spite of their aggressive attempts to sell exploria, I was steadfast that I would not...
Read full review of Exploria Resorts and 1 commentHuge assessment fee of $6,000 without detailed explanation of what this fee is being applied to.
Not only are we being charged a huge assessment fee of $6,000 but as usual our regular maintenance fee has increased %10. Now if they are collecting this from all of their members without any explanation, that seems like a huge sum of money they will be collecting without any accountability. We are constantly calling to speak with someone about the matter...
Read full review of Exploria ResortsTimeshare
I am extremely frustrated with the way your business operates, and I am making this complaint because I want to put an end to this horrific experience that I am currently going through. When I initially signed the contract, I was under the impression that your company would respect my right to return the timeshare if I found that it was not suitable for my...
Read full review of Exploria ResortsTimeshare contract
My experience with this company has been nothing but problems. From the moment we were tricked and deceived into purchasing this so-called vacation product, we have been plagued with very high costs, a lack of availability, and a complete disregard for our needs as customers. During the initial sales pitch, our representative Belinda and others made several...
Read full review of Exploria ResortsTimeshare
Dear Complaints Board, I am writing to file a complaint against Exploria and their sales representatives for the way they have treated my family and me. We were presented with an opportunity to become owners at a resort in Orlando, but the experience was far from what we were promised. During the long and tiring meeting, we were told that we would be able...
Read full review of Exploria ResortsTimeshare membership
I am very upset with Exploria Resorts and the way that my concerns and complaints have been handled. Despite numerous attempts to voice my grievances and seek help, I have been met with nothing but indifference, and I have come to the conclusion that this organization does not value its customers or their well-being. Let me be clear: I have responsibilitie...
Read full review of Exploria ResortsTime share
Words cannot express the level of disappointment we feel towards the dishonest practices and outright negligence that your company has displayed towards us. We entered into this contract with high hopes and expectations, only to be met with a barrage of empty promises and generic responses that have left us feeling powerless and unsupported. It i...
Read full review of Exploria ResortsTimeshare
It has been not just a letdown, but a complete disgrace that has left me feeling misled, cheated, and disappointed. When I first purchased the timeshare, I was promised access to top-tier luxury condos and villas. Instead, what I received were overpriced rooms that were dirty and dark. I feel as though I have been scammed by your company, as I was led to...
Read full review of Exploria ResortsExploria timeshare
Dear Complaints Board, I am writing to you to express my disappointment with Exploria and the way they have treated us. My husband and I were lured in by the promise of a great vacation opportunity, but instead, we found ourselves trapped in a timeshare nightmare. From the moment we arrived, there was a lot of pressure placed on us to sign up for a...
Read full review of Exploria ResortsOverview of Exploria Resorts complaint handling
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Exploria Resorts Contacts
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Exploria Resorts phone numbers+1 (855) 849-2205+1 (855) 849-2205Click up if you have successfully reached Exploria Resorts by calling +1 (855) 849-2205 phone number 0 0 users reported that they have successfully reached Exploria Resorts by calling +1 (855) 849-2205 phone number Click down if you have unsuccessfully reached Exploria Resorts by calling +1 (855) 849-2205 phone number 0 0 users reported that they have UNsuccessfully reached Exploria Resorts by calling +1 (855) 849-2205 phone numberReservations+1 (352) 432-2323+1 (352) 432-2323Click up if you have successfully reached Exploria Resorts by calling +1 (352) 432-2323 phone number 0 0 users reported that they have successfully reached Exploria Resorts by calling +1 (352) 432-2323 phone number Click down if you have unsuccessfully reached Exploria Resorts by calling +1 (352) 432-2323 phone number 0 0 users reported that they have UNsuccessfully reached Exploria Resorts by calling +1 (352) 432-2323 phone numberHead Office+1 (800) 654-6102+1 (800) 654-6102Click up if you have successfully reached Exploria Resorts by calling +1 (800) 654-6102 phone number 1 1 users reported that they have successfully reached Exploria Resorts by calling +1 (800) 654-6102 phone number Click down if you have unsuccessfully reached Exploria Resorts by calling +1 (800) 654-6102 phone number 2 2 users reported that they have UNsuccessfully reached Exploria Resorts by calling +1 (800) 654-6102 phone numberOwner Service & Reservations+1 (352) 242-1100+1 (352) 242-1100Click up if you have successfully reached Exploria Resorts by calling +1 (352) 242-1100 phone number 0 0 users reported that they have successfully reached Exploria Resorts by calling +1 (352) 242-1100 phone number Click down if you have unsuccessfully reached Exploria Resorts by calling +1 (352) 242-1100 phone number 0 0 users reported that they have UNsuccessfully reached Exploria Resorts by calling +1 (352) 242-1100 phone numberSummer Bay Orlando & 601 The Reserve+1 (407) 239-8315+1 (407) 239-8315Click up if you have successfully reached Exploria Resorts by calling +1 (407) 239-8315 phone number 0 0 users reported that they have successfully reached Exploria Resorts by calling +1 (407) 239-8315 phone number Click down if you have unsuccessfully reached Exploria Resorts by calling +1 (407) 239-8315 phone number 0 0 users reported that they have UNsuccessfully reached Exploria Resorts by calling +1 (407) 239-8315 phone numberCrown Club Inn+1 (800) 677-7880+1 (800) 677-7880Click up if you have successfully reached Exploria Resorts by calling +1 (800) 677-7880 phone number 0 0 users reported that they have successfully reached Exploria Resorts by calling +1 (800) 677-7880 phone number Click down if you have unsuccessfully reached Exploria Resorts by calling +1 (800) 677-7880 phone number 0 0 users reported that they have UNsuccessfully reached Exploria Resorts by calling +1 (800) 677-7880 phone numberGrand Seas Resort+1 (386) 427-1151+1 (386) 427-1151Click up if you have successfully reached Exploria Resorts by calling +1 (386) 427-1151 phone number 0 0 users reported that they have successfully reached Exploria Resorts by calling +1 (386) 427-1151 phone number Click down if you have unsuccessfully reached Exploria Resorts by calling +1 (386) 427-1151 phone number 0 0 users reported that they have UNsuccessfully reached Exploria Resorts by calling +1 (386) 427-1151 phone numberNew Smyrna Waves+1 (417) 336-1428+1 (417) 336-1428Click up if you have successfully reached Exploria Resorts by calling +1 (417) 336-1428 phone number 0 0 users reported that they have successfully reached Exploria Resorts by calling +1 (417) 336-1428 phone number Click down if you have unsuccessfully reached Exploria Resorts by calling +1 (417) 336-1428 phone number 0 0 users reported that they have UNsuccessfully reached Exploria Resorts by calling +1 (417) 336-1428 phone numberGreensview Branson+1 (865) 436-2039+1 (865) 436-2039Click up if you have successfully reached Exploria Resorts by calling +1 (865) 436-2039 phone number 0 0 users reported that they have successfully reached Exploria Resorts by calling +1 (865) 436-2039 phone number Click down if you have unsuccessfully reached Exploria Resorts by calling +1 (865) 436-2039 phone number 0 0 users reported that they have UNsuccessfully reached Exploria Resorts by calling +1 (865) 436-2039 phone numberGatlinburg Town Square+1 (865) 428-2897+1 (865) 428-2897Click up if you have successfully reached Exploria Resorts by calling +1 (865) 428-2897 phone number 0 0 users reported that they have successfully reached Exploria Resorts by calling +1 (865) 428-2897 phone number Click down if you have unsuccessfully reached Exploria Resorts by calling +1 (865) 428-2897 phone number 0 0 users reported that they have UNsuccessfully reached Exploria Resorts by calling +1 (865) 428-2897 phone numberMountain Meadows
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Exploria Resorts emailsinfo@exploriaresorts.com100%Confidence score: 100%Supportmemberservices@exploriaresorts.com92%Confidence score: 92%communication
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Exploria Resorts address25 Town Center Blvd Ste C, Clermont, Florida, 34714-4836, United States
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Exploria Resorts social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 09, 2024 - View all Exploria Resorts contacts
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Having to inquire three times and getting the same response each time only adds to the frustration. It’s understandable to feel upset, especially when it took just seconds for them to take your credits but days without any resolution or the promised gift cards.
Your patience is commendable, and you absolutely deserve a prompt solution. I hope Exploria Resorts addresses this issue quickly and you receive your gift cards soon.