Exploria Resorts
Reviews and Complaints

I am not satisfied at all with this company. Exploria Resorts has done nothing but deceive me and take my money. I have been asking them, for what seems like forever, to help me cancel my timeshare. I have so many reasons to not want to be involved, but mainly, I have had to move out of state to an assisted living facility because my wife has passed away, and need to be close to family for my care. We were trying to get rid of the timeshare a long while ago. Now it is even more of a hassle and none of the representatives seem to want to help. They don't care about the seniors or the bind it puts them in having to deal with something like this timeshare. I will never be able to use it and the money it is costing me is unbelievable. I would truly just like for them to take this from me and allow me to live forward without this headache. No one wants to be bothered with this and I can't blame them. I would like to be out myself.

Stay away from this property they first lied about the rooms it was a old stanky room they had just painted you can smell the paint as soon as you open the door to the hotel not villa but a old ran down hotel the elevator wasnt working i called spoke with several customer service reps to be agai. Lied to never was able to speak to a manager i was giving the run around they took my money and we never stayed on the property i never attend the timeshare tried contacting someone to resolve this but never got an answer just excuses please dont waste your time nor money its not worth it this is a spam a straight rip off

I have gone to this company for several years asking them to assist me with the problems I have with this timeshare. It has been nothing but disappointment after disappointment. I am on disability with a limited income and I have tried for what seems like forever to get help from this company. The costs are ridiculous and I was never expecting something like this. They have let people out of these situations before and I can't understand why I am not allowed to give this timeshare back. I can't use it and it is draining me financially. They refuse to help you once they get you into the contracts. Don't waste your time or money getting involved with this company. You will be trapped.

We can't believe we got involved with this company. There was barely enough time to make an informed decision and now we understand why they were pressuring us to sign and purchase this timeshare. It is not what you think it is and it will not deliver what was promised. We have now gotten trapped in this timeshare and Exploria Resorts will not give us a way out. They refuse to work with us to find a solution to the mess we are in even though the fault could easily be put on their representatives for not being truthful about the timeshare and the cost. We were shown one place but in reality, we were only able to stay at one of the older resorts. The sad part about all of that is we had to purchase more points in order to stay at the old facility. What we were sold initially was not enough to book a vacation. Nothing is ever available but they expect you to continue paying for the timeshare even if you can't use it. Don't allow yourself to be fooled. We want out immediately.

Despite doing everything to ensure I would receive a renovated unit requesting it, reserving more than 60 days in advance and paying entire yearly fees at the end of Jan. I was still given an old outdated unit. My reason for needing a renovated unit is for medical purposes. The older unit has unevened tiled flooring with several spcaes of missing grout. Oxygen machines, walkers and canes get stuck in many of the grouted spaces, this causes sharp sudden stops and is very dangerous. To make a long story short I did not receive a renovated unit, I tried to cancel but I was informed that I would not receive any compensation so my family member spent the vacation with no independent mobility they had to be physically carried. This was just unacceptable I think this does not comply with the disability act shame on you Exploria.

Received a call from Exploria Resorts to convert my Timeshare weeks to Exploria Expo's, this inquired cost to switch and yearly premiums. The representative explained that we can book premium weeks at a timeshare and then give them back to the marketplace on voice in turn getting credits for gift cards or other means of using the funds put into our account from expo's to credits. This would enable us to get back the yearly fees we are paying on a timeshare we are not using. That worked for us somewhat at the beginning of the program as during premium weeks the exchange rate was high. Then the exchange rates went down only giving us the opportunity to get about half our yearly expenses back. Now they changed program again and you have to change expo's directly into credits yet again losing even more money in the exchange. Also for the last 2 years when trading credits for gift cards to cash out they are supposed to convert in 3-4 business days as outlined in their rules, and in reality that is taking weeks for the marketplace to turn them around. And in most cases you need to contact them or you will never receive your request

I have been a time-share owner for approximately 20 years. My home resort has always been in the Poconos, and my family has always enjoyed our annual retreats up to the Poconos for horseback riding, boating, etc. Occasionally, we visit Summer Bay in Orlando to engage in water sports. Last year we upgraded our membership to the platinum level. We were told it would give us more options to utilize or "vacation club." So we put a $5000.00 down payment on a credit card they provided and there was increased monthly dues.

This year we planned vacation in April and in June. As soon as we hit send on the Exploria website and our vacation was confirmed, I started to get harassing messages demanding I pay 2023 maintenance fees. In February, I had just paid $696.93 in maintenance dues, and now they wanted an additional $4,500, or they threatened to cancel our vacation reservations. It was extortion at its finest!

I had already made plans and had no choice but to pay. I put the payment on a credit card on 3/25/23. Subsequently, I went to the Exploria website, I found out they had already canceled my vacation for April. I called to complain, and the best they could do was put us in one of their rundown 2-bedroom lofts. That is the straw that broke the camel's back. The women in customer service are often sassy, pugnacious, and rude. Exporia does not value its owners and treats them like cash cows. Since I upgraded my plan to platinum, this has become abundantly clear. I explained to several supervisors in their member service department, and they all said there was nothing that could be done, you just have to pay the money.

I have been calling five different telephone numbers for the (since December 2, 2022) last three days to deposit my week. There is no answer just Hawaiian music. I wrote an email regarding my issue. They responded with an Email gave a name of a representative and telephone number with an extension. The telephone number does not allow you to dial the extension. I called [protected] I spoke with Erica, gave her all my information which you have to repeat every time you call. She could not help me transferred me to the department that can assist me. The Hawaiin music can back.

I tried calling billing. They answered but they cannot help because quess what my account is up to date.