Exploria Resorts
Reviews and Complaints

I deposited a bunch of my rewards credits for gift cards. Now 10 days later I have nothing. Have inquired three times and get the same response. Please wait 48-72 hours while our team looks into the matter. It took them a matter of 15 seconds to snatch my credits when I requested the cards now I have less credits and no cards. Can't understand what takes so long to key in a few lines and send the email!

My name is Fatimah, and I am an owner with Exploria Resorts. My timeshare was paid up-to-date as are my maintenance fees. Although around March of last year I began receiving harassing calls from Exploria about a ridiculous assessment fee of $6,000. They stated my options were to pay or I can just give the timeshare back, not sell it back. This is problematic on so many levels. Obviously I do not have $6,000 to just hand to exploria for a made-up extortion fee. Over the course of one year I have received calls from over 40 different numbers all pertaining to extortion fees with no real reasoning.
This can't be legal, if they would like to buy my timeshare back then that is one thing but I will not be bullied into giving away my timeshare for something that I put my hard-earned money into. As of right now I
believe there is a block on my timeshare as if I owe them one brown cent there are crooks, criminals and. immoral animals as far as I'm concerned. Currently my maintenance fee still is still paid monthly via bank account.

Summer Bay is the biggest SCAM there is! They have lied and stolen from us and still continue to not help us get out of this contract. We were told so many things that were untrue such as the maintenance fees would never rise but they in fact do EVERY SINGLE YEAR!

Due to their lies, we have NEVER been able to use this property - not one time. All we have done is pay their fees.

Exploria Resorts
Po Box 150
Scottsdale, AZ 85252
January 19, 2024
Subject: Complaint about hidden fees or charges

Respected Sir/Madam,

Respectfully, my name is Coralie Hook Account# [protected], and I am writing this letter with the utmost respect to inform you that I am extremely disappointed with the undisclosed charges which are not mentioned Exploria resorts for Additional assessment that I am availing. While applying for the Time Share, I was not provided with any information regarding these charges amounting to 5,848.15 under the category Additional Assessment. I kindly request you to kindly take strict action in this regard.

I expect and await your kind support and prompt response in resolving this issue. For further queries, please contact me at [protected].

Thanking you,

Sincerely,

Coralie Hook

This is not a company you need to get involved with. We have had nothing but trouble with Exploria since signing up with them. I thought we were buying into a vacation benefit that would save our family money. It was presented to us that way. We really feel we have been scammed into something that we'll never experience. We have also had to go back and forth with this company about the fees. They are adding fees and penalties saying we have not paid them and we have. We honestly wish there was time to investigate this company before signing with them. We need this company to take this timeshare back and let us out of this misery. It is not worth the time or the money wasted. It is very unfair that this company is allowed to take advantage of people this way. Please do your research before getting involved. We would like a way out of this immediately.

My family and I were convinced to sign a contract with Exploria Resorts under false pretenses, with promises of lower vacation rates and the ability to travel anywhere at any time for fraction of the cost. These promises turned out to be nothing more than outright lies, and I am deeply disturbed that the company would resort to such tactics to deceive unsuspecting customers. It is clear to me that this entire operation was designed to take advantage of people like myself and countless others who were simply seeking an affordable and enjoyable vacation experience. I find it utterly unacceptable that Exploria would engage in such deceptive practice, and I demand that they take immediate action to rectify this situation. As someone who invested their hard-earned money in this company, I believe that I am entitled to a full refund for the money that I have paid thus far. I have absolutely no desire to continue with this timeshare, and I demand that they contact me with a option to give it back. Furthermore, I am outraged to learn that other individuals have experienced similar issues with the company. It is unacceptable that they continue to operate in this manner, knowing full well that many of your customers are being misled and exploited, I am writing today to demand that Exploria take action to make this situation right.

Dear Complaints Board,

I am writing to you to express my profound dissatisfaction with the services that I have received from Exploria Resorts. My experience with this timeshare company has been nothing but a continuous nightmare from the moment I signed up for their services.

Exploria Resorts has been using manipulative and coercive sales tactics to bind me to their timeshare program, which I have repeatedly expressed my desire to cancel. Despite my numerous attempts to cancel my account, the company has refused to honor my request, leaving me with a financial burden that I didn't ask for and cannot afford. I've tried different sites to sell ours for $1.00 to no avail. We have sent Dr. letters stating we can not travel due to health issues, which have also been ignored.

The fact that Exploria Resorts has not canceled my account despite multiple attempts is clear evidence of an unethical business practice. This company has completely disregarded my rights as a customer by continuously ignoring my requests to cancel their services. It appears that they are only interested in securing profits at the expense of their customers' welfare.

In conclusion, I call upon the Complaints Board to take prompt and decisive action to address the unethical and manipulative tactics employed by Exploria Resorts. This company needs to be held to account for their blatant disregard for their customers' rights and welfare.

Sincerely,

Steve Peacock and Christi Caple

For over a year now, we have been trying to cancel this timeshare and have found no resolution to our problem. We have reached out to the resort, contacted our Attorney General, and now we are sharing information with the expectation that the resort will provide a fair and satisfactory solution. It is unacceptable that we have been paying fees for a timeshare that we can no longer use. We have found it impossible to enjoy any peaceful vacation due to the constant harassment of salespeople trying to push us to buy more. These salespeople are relentless and they have made our experience with your company a nightmare. We have also encountered serious health issues that make traveling difficult and we are not interested in going far from home at this point in our lives. Our fixed income is being eaten away by the cost of this timeshare and it is an enormous burden on us. We are not using the timeshare yet we are still paying the fees. We cannot justify this expense any longer and we need a way to cancel the contract and return ownership to the company. We would like your company to take back the ownership and sell it to someone else.

Not only am I being charged a huge assessment fee of $9,538 but as usual our regular maintenance fee has increased %10. Now if they are collecting this from all of their members without any explanation, that seems like a huge sum of money they will be collecting without any accountability. I am constantly calling to speak with someone about the matter and the call times are endless, they don't call back, they say they will get back to me, they never do. This is beyond unprofessional and this is what I found on their website as their "Company Values: At Exploria Resorts, we are guided by our values of Customer Service, Hospitality, Accountability, Results, Integrity, Ownership and Teamwork." This is beyond a lie and their business practices are verging on fraud and deception. I have been with them for 20 years and have always taken care of my obligation, now the ball is in their court to honor their company values and call us back and explain what this outlandish fee is all about. I'm on a fixed income and cannot afford this increase.

We can no longer continue to be owners of the timeshare, as it has become a frustrating burden on our limited income and overall well-being. We don't have any idea about how to get someone else to take this over. The truth is, nobody wants to become entangled in this situation, and who can blame them? We ourselves now regret ever signing up for this agreement and do not want to push this burden onto our children. We feel misled by the information provided to us at the time of signing. We were told that we could sell the timeshare to someone else and that this was a favorable investment, but this has not proven to be the case for us. We are asking for help to clear this situation up as soon as humanly possible.

My Name is Rose Ann English & Michelle Small-English 0wner at Exploria / Fairway resorts in the Pocono Mountain Villas owner number is 297698. We have been a member for 15 years; I paid off my loan and has been paying maintenance fees every year. I just received the yearly maintenance fee statement and i was blind sided by a fee that was put on the statement called additional Assessment fee for 3,712.01 which i don't know nothing about and can't afford to pay. It's bad enough and a hardship to just pay the maintenance fee which goes up every year. It has been a hardship financial since COVID. I will wait for your prompt response in this matter.

Thank You Ms English

[protected]@g-mail.com

Dear Complaint Board:

I am writing this complaint against exploria and their predatory, dishonest and money extorting processes. I was an owner with Fairway and Tree Tops almost thirty years prior to exploria taking over the property, at which time I held no mortgage. In spite of their aggressive attempts to sell exploria, I was steadfast that I would not sign and that was due to the diamond dripping saleslady's response after I told her taking out another mortgage would make me have to choose between feeding my daughter and paying them. She responded my daughter was young and probably wouldn't notice smaller portions. I realized then and there they were nothing but a cash grab. It gets so much worse. The last "owner's vacation" marketing trip resulted in the salesman yelling, screaming and threatening me. my credit score and ability to purchase a home, car or any major purchase in the future. After the initial friendly down home façade was removed, he was cruel, rude and condescending. I filed a complaint with the PA OAG, of course they lied and refused to comply any further. They refused to provide my contract and now they are asking for a special assessment almost 10K which as a non-exploria owner I should not be responsible for. This company need a forensic accounting audit, I believe there is money mismanagement, fraudulent practices and owner abuse.

Not only are we being charged a huge assessment fee of $6,000 but as usual our regular maintenance fee has increased %10. Now if they are collecting this from all of their members without any explanation, that seems like a huge sum of money they will be collecting without any accountability. We are constantly calling to speak with someone about the matter and the call times are endless, they don't call back, they say they will get back to us, they never do. This is beyond unprofessional and this is what I found on their website as their "Company Values: At Exploria Resorts, we are guided by our values of Customer Service, Hospitality, Accountability, Results, Integrity, Ownership and Teamwork." This is beyond a lie and their business practices are verging on fraud and deception. We have been with them for 14 years and have always taken care of our obligation, now the ball is in their court to honor their company values and call us back and explain what this outlandish fee is all about.

I am extremely frustrated with the way your business operates, and I am making this complaint because I want to put an end to this horrific experience that I am currently going through. When I initially signed the contract, I was under the impression that your company would respect my right to return the timeshare if I found that it was not suitable for my needs. However, it is now clear to me that this was a trick, and your representatives never had any intention of providing me with the truth. The falsehood and misinformation that were provided to me have caused me extreme distress and worry, as I now find myself stuck with a timeshare that is completely useless to me. Throughout our interactions, I have found that your representatives have been insincere with me, taking full advantage of my naivety and trust. I was told that the timeshare was in high demand, and that it would be easy to sell back if I ever decided to do so. This, however, has not been my experience, and the timeshare continues to be a financial burden that I am unable to bear. This has caused me to doubt the veracity of your company's knowledge about the state of the timeshare market. What is worse is the fact that I have attempted to communicate with you regarding my health issues, which make the timeshare unsuitable for me. Instead of showing me compassion and understanding, I have been met with a cold, uncaring attitude that baffles me. I am asserting my rights and demanding a resolution to this situation immediately. It is vital that your company provides me with a viable way out of this contract, and thereby, relieving me of the extreme stress and worry that your company's actions have caused me. I am making it clear that I am not willing to accept any excuses or further delays on your part.

I hope your company will do the right thing and take action to release me from this timeshare contract. I am requesting that you provide me with a suitable way out, so that I may regain control of my life and finances.

My experience with this company has been nothing but problems. From the moment we were tricked and deceived into purchasing this so-called vacation product, we have been plagued with very high costs, a lack of availability, and a complete disregard for our needs as customers. During the initial sales pitch, our representative Belinda and others made several false and misleading statements. Despite our specific questions about whether this was a timeshare, we were told it was not. We were also promised that we would have no issues using our points to book vacations for certain months of the year, which turned out to be a complete lie. As soon as we attempted to book a vacation, we were met with limited availability and absurd costs. This completely contradicted the promises made during the sales pitch. Moreover, we were unable to contact anyone at Club Exploria during the grace period, further leaving us questioning the legitimacy of this company. As if the initial experience wasn't bad enough, our current situation is unaffordable. We are currently on a fixed income and simply cannot afford this unusable product. It is beyond distressing that we have been robbed of our hard-earned money by a company that claims to value customer satisfaction. We demand that Club Exploria terminate the contract and release us from this timeshare. We have no desire to remain affiliated with a company that profits off of deceit and manipulation. The lack of transparency, customer service, and accountability by Club Exploria is inexcusable. We hope that this complaint serves as a warning to others considering doing business with this fraudulent company.

I am very upset with Exploria Resorts and the way that my concerns and complaints have been handled. Despite numerous attempts to voice my grievances and seek help, I have been met with nothing but indifference, and I have come to the conclusion that this organization does not value its customers or their well-being. Let me be clear: I have responsibilities at home that require my time and resources, and I simply cannot afford to continue paying the ridiculous fees that Exploria Resorts has been charging me. Not only have these fees increased every year, but I was never made aware that they could do so when I signed up for this timeshare program. This is an unethical and unconscionable practice, and it has left me feeling trapped and frustrated. Moreover, I have found that the representatives of this organization are dismissive and unhelpful when I try to address these issues. They have consistently ignored my concerns and offered nothing but automated responses to my complaints. And when I finally had a chance to speak with a representative directly, I was met with rudeness and a complete lack of empathy. This is unacceptable behavior from an organization that purports to care about its customers. I believe that I have been misled and mistreated by Exploria Resorts, and I am eager to find a solution to this ongoing problem. I had hoped that this organization would understand the difficulties I am experiencing and work with me to find a mutually beneficial solution. Instead, I have been told that I must "honor my commitment," despite the fact that it is clear that Exploria Resorts has not honored theirs. I request that I be released from my contract with Exploria Resorts once and for all.

Words cannot express the level of disappointment we feel towards the dishonest practices and outright negligence that your company has displayed towards us. We entered into this contract with high hopes and expectations, only to be met with a barrage of empty promises and generic responses that have left us feeling powerless and unsupported. It is inconceivable that in this day and age, a company that claims to value customer service and satisfaction would behave in such a shameful manner. Despite our repeated attempts to cancel our contract and receive the support that was promised to us, we have been met with a wall of silence. The recommended resale company, which we were assured would find a buyer for our timeshare, provided no assistance whatsoever, leaving us to spend a significant amount of our own money to advertise and market the timeshare on our own. It is appalling that your company has failed to deliver on its promises, and we demand immediate action to rectify this situation. We would like to see a prompt and concrete response that addresses our specific concerns and facilitates a satisfactory resolution to this matter. We have been more than patient and cooperative in our attempts to resolve this issue, but it is clear that your company has no intention of honoring its contractual obligations. We are now left with no choice but to request that you release us from the ownership immediately.

It has been not just a letdown, but a complete disgrace that has left me feeling misled, cheated, and disappointed. When I first purchased the timeshare, I was promised access to top-tier luxury condos and villas. Instead, what I received were overpriced rooms that were dirty and dark. I feel as though I have been scammed by your company, as I was led to believe that I would be receiving the absolute best accommodations available. However, this has not been the case, as I have been stuck with low-standard facilities and accommodations that do not meet the promised quality standards. It is unacceptable that your company is trying to pass off subpar rooms as luxury accommodations. I did not invest my hard-earned money into a timeshare to be given the worst quality accommodations available. Furthermore, the customer service provided by your representatives has been appalling. The representatives I spoke with were dismissive and even laughed at us when we called to complain about our issues with the accommodations. This level of unprofessionalism and disrespect is beyond belief and not something that I ever expected from a reputable company. It is clear that your company has no regard for customer satisfaction or integrity. To add insult to injury, your company continues to pressure us to upgrade, promising luxury accommodations that we never receive. This is fraudulent behavior and a complete scam. I have lost an enormous amount of money trying to make this work and I demand that your company take full responsibility for their wrongdoing and let us out of this timeshare immediately. I have upheld my end of the bargain by investing my hard-earned money into this timeshare, but your company has not upheld its end. Your company has not honored its promises to provide luxury accommodations and excellent customer service. I demand that your company make this right and release me from this contract.