Firestone Complete Auto Care

I made an online appointment for firestone tires, I get ther a week later, they don't have the tires I requested, suggested the bridgestone at a discounted rate to match what I wanted, okay, purchased them they were quick to add lifetime alignment and hazard for the tires at a lot higher charge without even asking if I wanted those upgrades, 5k miles later, truck shakes and bounces, front tires feathered, took it in for a "policy" alingment, told me it was out, no paper work to prove any thing was done, I rotate the tires myself, truck still shakes and at 10k mile I check and the front tires are feathered again, called service manager to document my concern, told me to bring it in, did so of a friday morning, called sat at 4pm to check on it, was told they are working on it now, I work in the same type retail industry, I know for a fact they just went to bring it in to look at it after I called, 1 hour later I get a call stating that the front tires are cupped but meet the manufactors specs, and told me to rotate the tires every 2k miles, so I was pretty much told in a very nice manner to f off there is nothing wrong that they could help me with, truck still shakes and steering wheel has a vibration, the truck was written up for a tire balance and alignment they did nothing after holding my truck for two days, I will not go to another firestone dealer anywhere in the country, all this we make things perfect is bs and you know it