Dunkin' Donuts reviews and complaints 1
View all 541 complaintsDunkin' Donuts - incorrect order/ rude customer service
On December 3rd 2023 I wanted to order a bacon sandwich and a large toasted white chocolate coffee, and instead I had to order a caramel craze latte due to them being out of most product. I ask for it to be made with cream sugar and the worker was Jenn. Jenn then asks me what size and I tell her large, so she types in my order and I pay. I then receive my drink and try it, immediately I mix it up because I didn’t like the drink I usually get and like. I then realize it's missing cream and sugar, so I ask Jenn if there is cream and sugar in my drink, and she tells me they cannot put sugar or cream in lattes. I ask for a refund, and she says no manager will be there until tomorrow and with an attitude tells me I won’t be able to get the refund because I’ll be in school when she’s here. She also never told me she couldn’t put the cream and sugar until after I received my order.
Claimed loss: I lost $5.66 and wasted hours just to not even eat a sandwich.
Desired outcome: I would appreciate a white chocolate signature latte to please my craving and a bacon sandwich to finally fill me up
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