Planet Fitness reviews and complaints 1
View all 951 complaintsPlanet Fitness - Cancellation
I am currently a military service member deployed overseas. I tried calling my home club to cancel and they refuse to unless I send a hand written letter, even after explaining my employment status.
What is this? 1950? How is a letter in the mail any different than an email or a phone call? How does a written letter verify my identity any better than digital means?
I am over 2 hours from the closest post office in a foreign country. No, I am not complying with this ridiculous rule.
If they dont cancel over phone im going to just file a fraud complaint with my bank to cancel the service. Collections doesnt effect your credit score until its over 150$ anyways so whatever.
Claimed loss: my money
Desired outcome: to not lose anymore money
Latest Planet Fitness Reviews
wrongfully charged late fee billing/cancellation employee My billing Customer serviceGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!