Rooms To Go

On 3/17 we purchased a sleep sofa and ottoman at the Daytona Beach Store - Order #26437825. Later we realized there were fees for furniture protection which we did not want. $100.53 for the sofa and $35.00 for the ottoman.

We tried to call the store to request removal of these fees and a readjustment of the total charges. Could not get through to anyone. They offered a call back feature which I tried to implement but no one called me back.

We don't know what to do to get these charges removed and balance due adjusted. We usually have good experiences with Rooms To Go but this time it may be a deal breaker. If no response from this posting may cancel order over shoddy customer service.

We purchased a coffee table with a a matching end table, on September 1st, 2020, We were told it would be delivered 11/17/20.
I told the salesman that I need it delivered by 4pm. Our condo doesn't allow deliveries after that time. He made a note of that.
I receive a text several days prior alerting me that delivery time would be between 1pm. -5pm I immediately call the service number, was on hold for 45 minutes then disconnected. I called back waited another 40 mins, only to be reassured that they had the time noted by the salesman and not to worry. The morning of the delivery I called again to make sure it would be delivered as promised. Was told YES! At 3pm I receive a text notifying me that my delivery would happen between 5:05-5:15 pm. Again I call and was on hold till 3;45 at which they said would I like to reschedule the date. I was truly disappointed decided to cancel the order and request my payment back.
I phoned the salesman and he claimed that they are short handed and is sorry.
At 6pm I get a phone call from the delivery dispatcher telling me my delivery would happen at 6:30, I told her I had cancelled it and it was promised before 4pm She read the past notes and claimed no one ever informed the driver! REALLY I will be posting this on social media if they do not get in touch with me. I left them a return call back 3 hours ago!

today 1/5/2015 I went into rooms to go to look at another mattress in which I have a warranty on, in which I asked Acceptance now about my warranty on the mattress and it was stated to me by acceptance now that I do not have a warranty because it has been over a year. so I spoke to them concerning a rep for rooms to go about my warranty on the mattress . The tech came out on Monday 1/4/2016 and said that the mattress need to be replaced and then today 1/5/2015 came into store to have mattress replaced. I was charged an extra 99.00 for delivery and 29.00 over the price of the replacement mattress. How can rooms to go charge a fee for the merchandise that they sell and when I bought this mattress from them they did not tell me if the mattress need to be replaced that I would have to pay extra for the mattress. This is the worse furniture store that I have ever dealt with. I am going on FB, Twitter and every social media to let everyone know that this store is a complete rip off and have no consecration for the customer. Now acceptance now is the biggest rip off too and the rep will call you everyday until you make a payment and if you purchase the insurance in case you lose your job they do not pay that is a rip off too. acceptance now should be removed from the store because if room to go have to have a rental agent to help them get business will rooms to go should close their doors and never open again. for the next year I am going to let everyone know never go to rooms to go becaue this store is a rip off and they do not a hoot about the customer or anyone that come through the door . I plan to seek legal actions because if rooms to go and acceptance now can rip consumer off everyone need to know what they are dealing with. I want my money back and a letter from this store apologizing for the bad customer service that I received from this store pissed off customer

Order 12.26.15, Delivery 1.2.16, order # [protected], delivery to Palm Coast. I am not happy with the delivery procedure. Someone was supposed to call us ahead of time, cause we have dogs to put up. Nobody did, we were either home, we have an answering service, email, text. I told the sales man that I preferred email, (William Crockett), or a call on our home phone, delivery date is today 1.2.16, never knew the time. Stu said they would call a couple of days to schedule a time or the day of. I think either my sister or I bought from your company before and this same issue occurred. I don't think I will be buying from your company anymore. The delivery guys were fine.