Universal Air & Heat reviews and complaints 3
View all 10 complaintsUniversal Air & Heat - ac repair
They cam to my unit and told me that I needed a new pipe from the roof to my unit for 765. They inspected it and it only needed a pipe resoldered that took and hour and about 30 in parts. They still charged me 765...I contacted them. First they said it was becasue freon was 100 per lb. But my system takes puron at 5 per lb. Then they told me it took hours. But the camera on my doorbell says one hour...
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Universal Air & Heat - discusting and discriminating business practices
While sitting in this company's office I was a witness to a prominent member of the staff speaking in a derogatory way about a customer who had been bargaining with him. The customer wanted a lower price and this young man (who looked like he was a hoodlam) said a very derogatory slur toward members of the Jewish faith. It was distressing to hear someone speak in such a defamatory way so freely in front of other people. Needless to say I took my business elsewhere! I have to also add that every person who worked in that office gave me the feeling that they would not be honest people to deal with.
The complaint has been investigated and resolved to the customer’s satisfaction.
came into my unit and quoted 765 because they said I needed a new pipe from the roof to my unit. Instead they fixed a leak on the roof which took an hour and recharged my unit which used 30 dollars of gas. But they still charged me 765.
I work at Universal Air and Heat and can assure you there is no-one here that looks like a hoodlum. We are all professionally dressed in either proper office attire or uniforms. B.T.W. I am 54 year old woman of the Jewish faith and no one here is racist. I take this comment as a personal attack against my self, my co-workers and our professional staff. I think that comment is a false comment put up by someone who works at one of our competitors and I think I know who it is.
Universal Air & Heat - This company is a scam!
Overnight the contactor on our A/C unit outside shorted out causing the unit to continually run even though the air handler inside the house was off. I called Universal Air in the morning and they sent a technician out in the afternoon. After removing the access panel from the outside unit, he quickly diagnosed the bad contactor and informed me that he can replace it for $250. He also said I probably need Freon for another $100. Being somewhat handy and seeing that there was no way that part with labor can cost that much, I quickly did an Internet search for pricing. I found the part at a local supply store for $28! I told the tech. no thanks and he gave me a bill for $34 for the service call.
It took me about 2 minutes to remove the old part; 20 minutes round-trip to pick up the new part and 2 minutes to install it. In less than 30 minutes and for $30 I accomplished what they were going to charge me $250 for!
This was actually the second time I had them out to the house. The first time they charged me $300 to clear the drain line and clean the coil. I now feel as though I was ripped off then as well.
Both times, the technician was adamant that I need a whole new system and they would do the job for around $3, 500!
The complaint has been investigated and resolved to the customer’s satisfaction.
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