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Universal Air & Heat
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2.2 10 Complaints
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Universal Air & Heat Complaints 10

ComplaintsBoard
A
2:11 pm EDT
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Universal Air & Heat Breach of Contract

This Company is the absolute worse business entity I have ever dealt with. I recently hired them for a completely new central heating and air conditioning system including removal of all old ducting and installation of new ducting. Total charge $10k which I paid. The system is not working properly. The heat does not maintain in the house and the thermostate will be set at 70 and drop down within 30 minutes to 66. So the heat does not maintain. Then I needed 3 new vents installed. They charged $3k for that work and one vent does not work at all. I made at least 15 phone calls and they do not respond. They will answer the phone and take my message and I get their name, but after that, they do not call me back. They siad they would get someone out to look at the vent that is not working, but no one has come out. I plan on taking legal action against this company and it's nefarious Owner and will file a Complaint for Breach of Contract. No one takes advantage of me and/or my money and the

Desired outcome: Please refund $2,000 immediately. If a suit is filed it will be based on treble damages and a jury verdict

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G
6:38 am EST

Universal Air & Heat Installation of my air-conditioned

It's been over 6 months now and my air-conditioned does not work right. I call them and the women on the phone would tell me that she doesn't get paid to listen to complaints. The pad that the installed for my system is crumbing. The ducts are not connected right, and the air and heat go under the house. The material that they used to seal the system is dissolving and coming off. It is cracking and they just put tape over it. The system is also leaking water. When I do get someone to listen, they make appointments that are not kept. I would recommend that you would not use them for any service

Desired outcome: I would like a to do a proper job for the six-thousand-dollars that I have spent

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F
12:02 am EST

Universal Air & Heat Air conditioner

Just bought an A/C from this company and it has been broken Twice. I will NEVER do business with this company. Customer Service do not know how to answer the phone no professionalism at all, and management (Charity) need a customer relation training or get fired. She called this morning (veteran day) and after having my A/C fixed (yesterday) she told my husband that we need to pay the bill for $415.00 not sure for what, because there was no estimate just by word) she told my husband that if we don't pay the bill they will come and get the part and put a lean on my house. My husband feels so intimated and threat by this woman that he paid the bill. I will end all my business with Universal Air and Heat. Not only you lost a customer but take in consideration that I’m related to the Military, Veteran and Hispanic community, family and friends and working in the Public relations for Tampa Bay my reviews will not be more than 2. And just because of people like you. YOU don't do that, Thanks God money in my house is not an issue. YOU “ Ms. Charity” do not to talk to customer specially Seniors (maybe you forgot that we pay for your service Its NOT FREE) This is my official note to end all business with Universal Air and Heating, and want the refund of my extended warranty of 2 units, by Monday, November 14, 2022. Or I will keep posting and requesting my refund.

Fatima M.

Desired outcome: Get my money back, and apology to my husband

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Is Universal Air & Heat Legit?

Universal Air & Heat earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Universal Air & Heat to be a trustworthy company. Although there's a 30% resolution rate for customer complaints, which deserves attention, Universal Air & Heat is known for their high standards and safety. If you're thinking about dealing with Universal Air & Heat, it's wise to check how they handle complaints.

Uahac.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Uahac.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

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However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Universal Air & Heat's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 30% of 0 complaints were resolved.
  • Universal Air & Heat protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Universal Air & Heat has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
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4:14 am EST

Universal Air & Heat Ait Conditioner and Ducts

We signed a contract on December 30th 2021 to have them install a new air conditioner and ducts. They began in January as promised, however stopped coming. I reached out to them several times, and several times they claimed they would come. The workmen showed up in Mid January for 10 minutes, left and never came back. Reached out again, and the customer service guy saud he was embarrassed and would send out a guy for Thursday. Never showed. Called again prmised Saturday, even followed up on Friday, again never showed. We are fed up and they are a disreputable company. Thinking of seriously suing them!

Universal Air and Heat stink! Don't use them!

Desired outcome: To fix and install AC and Ducts already, or give us our money back and we will go elsewhere. This is ridiculous!

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6:12 am EDT
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Stay away from this company!!! During our one year full warranty we had an intermittent clicking noise that happened every 3-6 weeks coming from the air handler closet. The techs were out several times throughout that time and misdiagnosed the problem by replacing the wrong part. They came out again after replacing the wrong part but the unit was not making...

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6:18 am EDT
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They cam to my unit and told me that I needed a new pipe from the roof to my unit for 765. They inspected it and it only needed a pipe resoldered that took and hour and about 30 in parts. They still charged me 765...I contacted them. First they said it was becasue freon was 100 per lb. But my system takes puron at 5 per lb. Then they told me it took hours. But the camera on my doorbell says one hour...

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1:41 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Ordered the Platinum Package. Technician hooked up vacuum to an air supplier but would not clean out each air duct, as advertised. Would not clean the duct covers as advertised. Would not honor the senior citizen discount. Said they had right to substitute another service. Free inspection said to have found severe mold in air handlers. Showed alleged photo...

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5:15 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Please do not call this company for any issues with your AC. I had an incident with one of the employees that was sent out to come do a 21 point unit analysis, which is advertised for $18.00 plus a $7 travel fee, so $25 total. I knew there was an issue with the AC, which is why I called them. The plan was to have them figure out the problem, the cost, and...

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8:14 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
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While sitting in this company's office I was a witness to a prominent member of the staff speaking in a derogatory way about a customer who had been bargaining with him. The customer wanted a lower price and this young man (who looked like he was a hoodlam) said a very derogatory slur toward members of the Jewish faith. It was distressing to hear someone...

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8:54 am EDT
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Overnight the contactor on our A/C unit outside shorted out causing the unit to continually run even though the air handler inside the house was off. I called Universal Air in the morning and they sent a technician out in the afternoon. After removing the access panel from the outside unit, he quickly diagnosed the bad contactor and informed me that he can...

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Overview of Universal Air & Heat complaint handling

Universal Air & Heat reviews first appeared on Complaints Board on Mar 14, 2008. The latest review Breach of Contract was posted on Apr 21, 2023. The latest complaint a/c duct cleaning - platinum package was resolved on Oct 14, 2015. Universal Air & Heat has an average consumer rating of 2 stars from 10 reviews. Universal Air & Heat has resolved 3 complaints.
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  1. Universal Air & Heat Contacts

  2. Universal Air & Heat phone numbers
    +1 (866) 999-2665
    +1 (866) 999-2665
    Click up if you have successfully reached Universal Air & Heat by calling +1 (866) 999-2665 phone number 0 0 users reported that they have successfully reached Universal Air & Heat by calling +1 (866) 999-2665 phone number Click down if you have unsuccessfully reached Universal Air & Heat by calling +1 (866) 999-2665 phone number 0 0 users reported that they have UNsuccessfully reached Universal Air & Heat by calling +1 (866) 999-2665 phone number
    Customer Service
    +1 (954) 581-7110
    +1 (954) 581-7110
    Click up if you have successfully reached Universal Air & Heat by calling +1 (954) 581-7110 phone number 0 0 users reported that they have successfully reached Universal Air & Heat by calling +1 (954) 581-7110 phone number Click down if you have unsuccessfully reached Universal Air & Heat by calling +1 (954) 581-7110 phone number 0 0 users reported that they have UNsuccessfully reached Universal Air & Heat by calling +1 (954) 581-7110 phone number
    Davie, FL
    +1 (813) 549-0328
    +1 (813) 549-0328
    Click up if you have successfully reached Universal Air & Heat by calling +1 (813) 549-0328 phone number 0 0 users reported that they have successfully reached Universal Air & Heat by calling +1 (813) 549-0328 phone number Click down if you have unsuccessfully reached Universal Air & Heat by calling +1 (813) 549-0328 phone number 0 0 users reported that they have UNsuccessfully reached Universal Air & Heat by calling +1 (813) 549-0328 phone number
    Tampa, FL
    More phone numbers
  3. Universal Air & Heat address
    5460 West State Rd 84, Fort Lauderdale, Florida, 33314, United States
  4. Universal Air & Heat social media
  5. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024

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