Ace Rent A Car

This is an ongoing criminal activity disguised as a business. Please read the last couple of months Yelp reviews. You will see a pattern of deceptive and criminal practices perpetrated by this so called business. This details the encounter we had with this business.
Horrible experience with the Ace Rent A Car in Fort Myers Florida. When we first picked up the car it was absolutely filthy. Both outside where you couldn't see through the windshield and mirrors plus also inside with stains on the seats. Next, we soon realized the check engine light was on. Ace said it probably just needed an oil change-- well don't you think they should do that before they rent the car. The second day we used the car, it got a flat tire. We had our AAA mechanic come change the tire. When he came he found no nail or rock in the tire and commented that these tires should never have been on a rent a car as they were so bald they did not meet the Florida requirement for tire safety-- state minimum requirement of 2/32 tread life was not met! When we got the flat we almost got into a horrible car accident on a busy road. The mechanic was appalled they even rented the car. When we called ACE we were not even apologized to at all. We received a new car which still was not the best. We asked to speak to a manager. They said they did not have a manager in. The employees could not even tell us the managers name. No business card. Their business permit was not even posted and the employees said they were not sure where it was which is against Florida law. We kept asking for them to call the manager they would not. They said they would have him call us the next morning. We never received a phone call. When we finally returned the second car we were met with a very rude manager, not even the general manager we asked to speak to. He acted like we were overreacting about the unsafe first car. Berated us for explaining our dissatisfaction and asking for a refund. He continued to not give us a credit but charge us even more $20 for the 1/16 of gas missing from the car-- we didn't feel we needed to gas up since it was such a small amount and it was only used picking up the car after the first one blew which costed us a whole day of vacation since the rental place was far from our condo and then we only drove it back to the lot when we left for the airport. Absolutely ridiculous horrible customer service and they should not be in business. Do not rent from here if you value your family's safety. This was even emphasized as we took the shuttle from the rental place to the airport. The driver blew a res light in the short distance. Please don't rent from ACE!

In addition I believe the appraiser for the company who decided the damages from a flat tire is involved in getting the highest damages for this company. I am an State Certified Appraiser.