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CB Furniture Stores Rooms To Go 5370 S Cleveland Ave, Fort Myers, FL, 33907, US
Rooms To Go company logo
Rooms To Go
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Rooms To Go company logo

Rooms To Go

5370 S Cleveland Ave, Fort Myers, FL, 33907, US
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1 complaint
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Website
www.roomstogo.com
Phone number
+1 (239) 689-5319
Category
Furniture Stores
Working hours
Mon
10:00 am - 8:00 pm
Tue
10:00 am - 8:00 pm
Wed
10:00 am - 8:00 pm
Thu
10:00 am - 8:00 pm
Fri
10:00 am - 8:00 pm
Sat
10:00 am - 9:00 pm
Sun
12:00 pm - 6:00 pm

Rooms To Go reviews and complaints 1

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10:31 pm EST
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Rooms To Go - Cindy Crawford sofa

Bought the Cindy Crawford sofa at Rooms To Go in December, 2020. It was delivered finally on February 23, 2021. It is the most God-awful uncomfortable sofa ever. We have been buying from RTG for at least 20 years now, and this is such a disappointment. The cushions are hard as a board and almost impossible to sit on, and is not even close in comfort to the one we tried out in the store. I will never ever buy this brand again, and will never recommend the product or Rooms To Go again. We apparently cannot return or exchange the sofa because there is no actual defect. We will have to sell it immediately and get something else just to have something to sit on in the living room.

Desired outcome: Return and refund would be the solution, but that is not going to happen.

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Rooms To Go representative's response
Mar 09, 2021 2:13 pm EST
Rooms To Go customer support contacts
Phone numbers

+1 (888) 709-5380

+1 (800) 766-6786

Address

11540 Highway 92 East, Seffner, FL, 33584, US

Website

www.roomstogo.com

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We are truly sorry to hear of your dissatisfaction with your recent purchase. Please email us the details of your order to TellUs@RoomsToGo.com and we will be more than happy to look into this for you. We hope to hear from you soon! - Tiffany
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