All Computer Resources

I ordered in aug/sept of 2020 and 2 months later the cpu took a [censored] and our jeep has been running like crap. We finally had it analyzed and it is this faulty cpu from here. We didn't check this part because it should not have been the problem well it is/was. Pisses a person off when the part you pay over 200.00 takes a [censored] in 2 months, plus we had it reprogrammed which costed 150.00. So yeah, not good! Plug and play my [censored]! More like plug and major as headache! Not a quality cpu. I wouldn't purchase from this company again. The new one we received from a different company was plugged in and the jeep runs like it should, love it! Should have known not to purchase when the first one we received wasn't even the correct one for our jeep! 🤬

Skim means security key ignition module I received my rebuilt computer. Paid to have skim removed so far would not need skim keys any more.Installed computer car cranked started for 1 second. Then died, did this 5 or more times then stoped cranking! They sent some institutions that do nothing! Call them many times no one get back to me with any support?

If you don't read the rest of this, just know, avoid this company at all cost. I ordered/purchased and paid for an ECM on June 23, 2020 for a 2008 Chevrolet Silverado, which was $143.89, and due to the necessity to get the ECM, I paid for overnight shipping as well, which was $55.00, totaling $198.89 in charges. I did not receive the ECM until a week later on July 1, 2020. They would not answer emails, and when I called them the tech was "still working on it". A 10-minute programming process, turned into a 6 day timeline for this company. Once I received the ECM, I had nothing but issues with it. The truck ran rough, the crankshaft positioning sensor no longer registered, which meant it had to go to the dealership. The dealership attempted over multiple days to get the ECM to work, but after multiple attempts they told me the ECM was faulty and they were actually able to reprogram the one I had in the truck to work, which took the Cadillac dealership about 20 minutes from disconnecting the ECM, programming it, and plugging the ECM back in, which they did not charge me for. I submitted for a RMA on July 7, 2020, 6 days after receiving it, it took them 24hrs to respond and they tried to provide technical support. On July 10, 2020, they finally sent me a RMA. I shipped the unit back and received confirmation they received the ECM on July 27, 2020 and I would receive a refund in 4-6 business days. My refund was to be issued between July 31, 2020 and August 4, 2020, even though I paid with paypal so they could have issued a refund the same day they received the ECM back. I emailed them on August 7, 2020, inquiring about my refund. I received a refund of $115.11. I don't know how I paid over $200 for an item, did not receive it on time, it did not work, and I had to pay for return shipping. After it's all said and done, I got 54% of my money back, when you factor in for the item and shipping I paid $213.94 and received a refund of $115.11.

The company will not stand behind their warranty. Sebastian Chaparro | Technical Support Specialist — simply argued over and over hunting for an excuse not to honor the warranty. I kept telling him to iniate the return which was at my expense to get the ecu checked out and he still wouldn't provide an RMA for me. The company has a phone number but a recording circles you back to submitting for help through email. It was a challenge to communicate the issues through email and the endless effort not to help the customer.

I recently purchased an ECM for my vehicle from this company. After simple installation it was discovered the part didn't work properly with my transmission. Now I have been 4 days trying to get some assistance without any success. The website gives instruction to obtain an RMA# to successfully submit a refund request but doesn't give any opportunity to obtain the #. I have called and emailed without any success.

Never ever trust this company! I paid to have the part sent overnight and yet it took over two weeks to get. They explained it was because they wanted to make sure it would work but failed in final inspection. That should of sent up a warning but I saw the guarantee and like a dummy bought it. The part never worked spent hundreds on two mechanics, one a ford dealership trying to get the part installed and working. Failed miserably. Kept track of the dozens of times I contacted them. Repeatedly asked for a rma to return they wouldn't give me one. I returned anyway and they refused to refund my money as they said it wasn't the part they sent me... But both mechanics swore it was. Contacted the bbb but they could not get the company to admit anything. Their website states lifetime warranty and quality you can trust. I say major rip off.. Buyers beware!

Unfortunately, I have to give one star, but they deserve none.
Used this 'service', and I use this term loosely, because their website says they offer a lifetime warranty and:

Mazda TCM Repair Service Instructions
1. Click 'Add to Cart' and complete checkout
2. Complete and Print Repair Form and Shipping Label
3. Securely pack your module and repair form and drop off at any UPS location
4. When received, we will perform repairs and return module using the same service within 24 hrs

THIS IS A BLATANT LIE! Paid for the service, filled out the form and I paid for Overnight Air to get it there on Friday July 12 in the hopes of having it returned by Tues, July 16.

Called on Thursday (7/11) when I placed my order because after an hour I still didn't have a shipping label to send the module in. I had to call a second time to actually receive the label. That should have clued me in, but ever the trusting idiot, I sent it in anyway.

I had to call on Friday (7/12) because my son forgot to include the Repair order when shipped and I wanted to make sure they were able to link up the module and the order. They confirmed they were able to match it up and we were good to go. However; they said they didn't receive the part until late afternoon when it was actually received at 10am EST. Which means, in order to meet their 24 hour turnaround, they could have done the repair on Friday and let the curing happen over the weekend, tested on Monday and shipped it back by Tuesday.

I called on Monday (7/15) to make sure they had the module and the order together and was told the 'invoice was open and the tech is working on it'. I said, awesome, so do you think it will ship today? I was then told that it would be up to 3 days 'for the grease to cure' because for some reason they haven't heard of climate control in South Florida. Ok, I don't appreciate the bait and switch on the website, but fine, I want a working module, should have no later than Thursday, July 19.

I literally called every single day to check status because I didn't read the reviews til after I chose them. ALWAYS READ REVIEWS! Told everyday of progress, etc. Yes ma'am on track for shipping Wed July 18.

Called Wed July 18 (the day it should have shipped) at roughly 2:30p CST, was told SPECIFICALLY that it was in a box and ready for UPS to pick up that afternoon at 6p. I was given a tracking number and told I would receive it the next day. I tried looking up the tracking number I was given at the time and it said it was an invalid number. This was while I had the guy on the phone. He said, "Oh, it won't show up as valid until UPS picks it up at 6." Ok, sounds like BS, because I know when you generate a UPS label, even at an off-site location, UPS updates that the label has been created at least. He said I would "get an email in 5 min with the invoice and tracking number." Of course, that didn't happen.

Called on Thursday, only to find out... IT DIDN'T SHIP WEDNESDAY as promised! No, I was given a completely different tracking number for a label that was created while I was on the phone with them. I was blatantly lied to repeatedly by this company and its staff from the onset because they do not honor their 24 hour turn around. I was actually told I should have read the FAQ's to find out about the delay. But NOONE goes to the FAQ's if they don't have questions. And all you get as a customer for your frustration are smartass remarks like "What do you want me to do? Walk it to your house?"

I asked to speak to a manager, but was told "I'm not going to transfer you to him." I asked why not. Was told "He's busy, sorry."

After another call, and threatening to call the police, I was suddenly sent a completely different tracking number, my third one at this point but at least this one has shipped FINALLY.

My biggest concern now is while on the phone with the woman from All Computer Resources, she specifically stated, "Ma'am they did ship your unit because they had to tell the UPS driver how to hold because it is still drying"

What? Still drying? I was told all week that they had to keep it extra days for the grease to 'cure' so why would it still be needing to cure during shipment? Why would the UPS driver need explicit instructions? Especially since I was told how delicate this process was and that grease curing was important. Does that mean I'm getting a faulty part back? So they didn't perform the service correctly still? I will most likely be given back a faulty part and have to shell out 1k for a new part and programming to get my son's car back on the road safely.

This company has ZERO accountability for their lack of professionalism and service. For your own sanity, use someone else, any one else.