AutoNation

My husband and I have purchased 2 - F150's from this dealership. With both our 2016 and 2018 trucks we have had multiple issues and the problem in each case for each truck isn't just the fact that our brand new trucks are braking down and having issues and recalls, it's the fact that when you take your vehicle in to be fixed they do subpar work and either don't fix the problem or they create a new one. The Service Manager Mr. Don is a great person and always does whatever he can however the mechanics they have have bad attitudes and don't like to admit when they make a mistake and they don't like being called out on it either. They would rather put blame on our reaction and anger than accept responsibility. The mechanic accused my husband of threatening him which never happened, (we asked the GM to look at the cameras but he refused)The Service Manager Mr. Don Burt was present the entire time with the mechanic and my husband. If you call and speak with Mr. Don Burt and 904-536-4273 he can explain the situation. In reaction they have told us we can no longer be customers up there because we get too angry or loud. The only times we are angry is when the mechanics try to lie to us or the say they fix something and it's worse or not fixed. Which as a business owner ourselves seems absolutely 100% justifiable to me. Neither one of us have ever threatened anyone physically. That is absurd and slanderous of our character. We only ever asked to make right what was made wrong and it doesn't make sense that the Service Manager is okay with us but the GM has issues because he and the mechanic had a meeting and decided this without any input from the other person who was there. This experience has really left a bad taste in our mouth for Ford and it's a shame that Mr. Don Burt is the only one up there who takes the approach of putting himself in the customers shoes. We are truly disappointed and feel targeted because we simply don't accept lies and shotty work to be done on our vehicles. I would like to be contacted back ASAP.
Jamie Holton [protected]
Michael Holton [protected]