Mattress1.com reviews and complaints 1
View all 7 complaintsMattress1.com - Refund
On May 14th I bought a mattress, which was to be delivered on the 18th-after waiting a full day, I called and was told they 'forgot' it at the warehouse, and would deliver first thing the next day. After waiting another frustrating day with no delivery, I called at 6pm and cancelled the order-#14377, and said I would be in on Monday the 21st for my refund, which I did. I was then told I would receive my check for $266.42 within 7-10 days. It is now June 5th and no check and no satisfaction from the store salesmen. The refund # 14382
It would be appreciated if SOMEONE would look into this and send me my refund.
Joanne M. Dator
4445 Jade Drive East
Jacksonville, Florida 32210
[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
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We received our adjustable bed and mattress on time and it was perfect we love it but when the guys delivered it they were complaining about everything . We live in a condominium first floor so that was great for them but the driver said if he had to park in the back he was not going to deliver it today because he was not going to carry the frame that weighed in the box 150lb that they would have to send someone another day because the store did not give him a dolly to move it with or anyone but him and another person as help. We could hear them in the room setting it up complaining maybe they had a bad day but customers should not have to hear this. Then when we signed the papers he had a Tip belt on for Tips now we did not have any change but i have never heard of a delivery person asking for tips . Even if it was a practice i did not know about I don't think hearing them complaining the whole time that I would give them a tip like it was our fault for them not having correct tools to move things with. The bed and salesman was awesome but delivery is less to be desired .
Purchased a Mattress on 12/20/2014. Called on 12/21/2014 to cancel the order. To date, 12/29/2014 I have failed to receive my $264.00 refund on my debit card.
they have not refunded my money for bed rail I did not received employees have been giving me the same answer it is being processed august 1, 2015 is when this took place I have not been contacted it is now September 15, 2015
In September 2013, I purchased mattress set from Mattress 1 One.. I chose a firm mattress, the one I tried out in the show room. They delivered 4 different mattress and I still have a mattress that has a huge dip in the middle of the mattress. I have severe back issues and need support (FIRM MATTRESS) to alleviate pain while sleeping. I have inquired many times but no one can help me. The mattress in the showroom was the mattress I wanted. Mattress One sent me 4 inferior mattresses none like the one I paid for. I believe You try out mattresses in the showroom and they send you a shoddy piece of bedding. They don't care if you are not satisfied.They have sold a low grade product and they are passing it off as the one you tried out in the showroom. When I hear of someone wanting to buy a mattress I always tell them to stay away from Mattress One. They like to defraud people. Dishonest, fraudulent, deceptive.
I am having the exact same problem. It has now been over a month without my refund and each time the store is contacted I am told another 7 days. I was given the number for customer service but every time I try to call it the phone rings about 25 times before a message comes on saying that the memory is full. There is no phone number for Mattress1 on the internet and the stores refuse to give a district managers name or number to complain to.
Anyone that could help please contact me.
Jim Priestley
[protected]
Lutz, Florida