Aspen Dental

I was in Aspen Dental this morning for the sixth time for a filling and a crown for two teeth this being said let me say that in August when I started going to Aspen Dental in Lakeland, FL. I prepaid $2, 500.00 upfront then I had my mother start going to this same office and have paid for everything out of my pocket cash no questions. When I had the original impressions done in October 2018 the Dental Assistant was either new or poorly trained her name was Morgan the Dentist in charge of the entire Aspen Dental office Dr. Carta Gena had to come help or redo the dental assistants work at least six times my appointment was at 9:30 am and was seen almost on time I did not leave the dentist office until after 1:00 pm and waiting on me was my mother and sister we where going to have lunch except I was in to much pain my sister said what is wrong with your mouth what she was referring to is that my front two teeth one was longer then the other these where not even the teeth being worked on that day or ever by Aspen Dental it looked like a chipmunk to give you some kind of picture and this was at the same time I was preparing to leave on a cruise with my family the night before I left for the cruise the partial filling they had put in fell out I called there 24 emergency number twice both times being assured of the dentist on call to get in touch with me asap I never received in phone call back at all from anyone when I returned from my cruise that it destroyed because I was unable to eat or enjoy myself with my family that I always pay for and cost me over $5, 000.00 that the dentist Dr. Carta Gena was very well aware that I was going on and so was everyone in that Aspen Dental Office when the office saw me the next day from returning from the cruise but not the original Dr. Carta Gena the dentist in charge that she makes well aware of it was a male Dentist that was again either poorly trained or new he glue the same piece that feel out back into my mouth and I stated then that I was not a dentist but that seems very unprofessional and the same dental assistant Morgan is the one who assisted him that same piece that they glued back in feel out that same night I was beyond pissed the next day when I went back to the dental office the office Manager Josh made sure that the most senior dental assistant on staff saw me but not the original Dr. Carta Gena it was again the male dentist he came in did his exam and was going to do the same thing he did the day before and glue it back in the dental assistant Dee that was very well trained gave another opinion that made a lot more sense even to me but I notice her idea would have costed Aspen more and the dentist was hesitant to do that after I gave my opinion he processed with the dental assistant Dee recommendation and I did not see the dentist again that day not even to check the work of the dental assistant at the time of this visit the dental assistant Dee that was very very good made commit to me that she was hoping this would work because she had never seen temporary cab and impressions done so poorly that I would probably have problems in that area of my mouth for awhile that she did the best she could and she did a great job until my permanent crowns and fillings where put in at the next visit I had my permanent crowns put in by Dr. Carta Gena and she was in and done very quickly and held a mirror up for two seconds it seemed and I followed every instruction not to eat or drink all instructions by my dentist have always been followed exactly to the letter I have had braces always well maintained teeth no gaps or missing teeth and very straight from the braces I thought after several days that the crown was loose and in fact there is a good size gap in my mouth now from there procedure so in fact it was air I was feeling not the crown being loose but it was not a feeling I have ever had in my mouth before so I did not know what it was in fact it was my Mom that noticed the gap eating dinner because my Mom lives with me so we see each other everyday and she has always been very proud of my teeth as she worked very hard while me and my sister where growing up to make sure we had everything we needed she is an exceptional example for all mothers to follow so we went back to the dentist I had a teeth whiting scheduled but I asked to speak with the office Manager Josh first before the cleaning to show him and he stated he doesn't remember a gap either that we would put off the teeth whiting until after the Dr Carta Gena returned from vacation that appointment was today after going into the exam room for the dentist to do her exam she came in and spent less than five minutes total explaining to me that when she heeled the mirror up for approx 2 seconds I should have said something there at no time apologized or even remotely seemed concerned about the gap that is now in my mouth and never took ownership of anything that her dental office from the start had did wrong so to wrap this up that facts are I had no gap in my teeth ever I can back that up since my youth and now I do there senior dental assistant Dee already told me they really messed up that area of my mouth the Dr Carta Gena told me my x rays showed a gap a little one not that large but there was nothing she could do because I should have noticed it when she heeled that mirror up when the problem started in August at that visit and was never corrected properly all under the supervision of the dentist in charge Dr Carta Gena so I told the office manager that if they where not going to stand behind there work and uphold there dental promise that you hear all the time then to close my account that was prepaid $2, 500.00 out and he did with a refund of $1, 027.00 to take over a month to be returned to me I can not even truly smile like I used to because of this mistake done by this dentist and her dental office so does this fall into the area of your Lawsuit if so I am willing to join and help any way needed. I appreciate your time and thank you in advance for reading my dental horror story that I will live with forever now.

Sincerely,
Michael F Vaughn

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4707 Deeson Rd
Lakeland, FL. 33810