Hertz

I reserved a car on Wed on 1/2 and walked in with my confirmation and took an Uber to Hertz. The associate manager(Juan Estrada) greeted me and looked up my information. He saw my reservation but said since I had made the reservation the same morning there were no cars available, I said, but there were at least 6 compact cars in the parking lot. He said those were for the people who had reserved before me. I asked why when I reserved the car did the site not explain this. There was nothing on my confirmation referring out this scenario. Keep in mind Juan never was apologetic at any point, just saying this is the way it is. Juan said he was expecting more cars to come in in possibly an hour, but no guarantee one would be a compact car. He said he could offer me a mini van that was on the lot . At this point I was stranded and desperately needed a vehicle, which he knew. I said that would be fine, but it should be at the rate of my confirmation since the mistake was on Hertz end. He, oh no, it will be at the daily rate the van normally rents which was $100 more than my confirmation. THIS IS WHAT THEY CALL IN THE OLD DAYS, BAIT AND SWITCH and I didn't think it was legal, especially with a big outfit like hertz. I had to take the mini at the upgraded price but will make sure to get with my credit company to fix the total. I will also post this on social media and present to the Better Business Bureau and any other group that with look into this.