Holiday Inn reviews and complaints 1
View all 280 complaintsHoliday Inn - never stayed there. was unable to get there because my flight would be too late to connect with the next flight in charlotte, nc.
I went to the Harrisburg, Pa. airport on October 10, 2015 to catch my flight to Charlotte, NC. for a connecting flight there to Melbourne, Fl. I sat there and waited for awhile and then was informed that due to bad storms in the area on the previous days my flight was delayed. I was informed that all the planes were backed up and coming in late because of the storms on October 9, 2015. My flight would be more than an hour late and I would be missing my connecting flight in Charlotte, NC. I was further informed there was no more planes in Charlotte leaving for Melbourne that day. It was pointless to make my flight since I would be sitting in Charlotte until October 11th. I rearranged my flight and scheduled it for October 11th, leave Harrisburg Pa. to Charlotte to Melbourne. I could not make the Holiday Inn in Melbourne that evening. I decided to take care of it when I got to Melbourne, Fl. I booked the Hotel through Expedia. When I got to Melbourne I called the Hotel and the desk clerk informed me I was charged and there are no reimbursements whether I stayed there or not and that was their policy. My confirmation no. for that night was [protected]. Itinerary No. is [protected]. I was also informed I had to contact Expedia for reimbursement. Return trip to Harrisburg, Pa. was by car and it took me 3 days from Oct. 11 to Oct. 14th. I called Expedia today to try to resolve this issue with no success. They contacted the Hotel and the answer was the same. No refund for a stay I was unable to due to circumstances as explained. I have always stayed at Holiday Inn and never had problems and always enjoyed my stay at these hotel/motel chains. In fact I go out of my way to stay at Holiday Inns. I have proof I can provide of the change in flight day and time. Please tell me you can do something for me. If this is not addressed properly and I am to be charged for staying in a room I did not stay in I will no longer go out of my way to stay at a Holiday Inn. I will no longer use Expedia services either. Please reply
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I think this policy is standard of many hotels.
ie: They did not gain any income from a room held for you.