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Regus - Not-returning deposit
Our business vacated office (month to month) office on 2/21/2020. The manager at the Miami office assured our deposit would be returned but on 4/6/2020 we've yet to receive our deposit. Every cent owed to Regus including "moving-out/cleaning fee" of almost $500 even though we only occupied the office for 10-days and cleaned the office ourselves moving in and out has been paid. Their customer service when I called agreed time & again that there's no reason why Regus hasn't retuned OUR money. I am only asking for what is rightly mine as all debts, fair and not, have been paid! Under this current Coronavirus pandemic many companies are coming to their customers revues but sadly it appears NOT Regus! Please help!
The complaint has been investigated and resolved to the customer's satisfaction.
I am sorry to hear of your dissatisfaction. How can we help you if you post anonymously? At Regus transparency is key and there is a reason for everything.
We certainly understand the importance of receiving prompt payment of retainer refunds, therefore have made this process as smooth as possible for our valued customers. Requesting your retainer refund is very easy: simply log into your online account (i.e. www.myregus.com) and go to End Agreement, where a specific section for refund request is available. We will then confirm your retainer refund date and amount in return.
I do apologise if you’ve experienced any delay; retainers are refunded within 30 days after your end date. It’s an automated process. However, we ask you to go through some security steps in the process and enter your bank account details, to prevent fraud.
We may have received incorrect data and I would like to investigate the situation for you. However how can we contact you? Please could you email me at sandra.melody@regus.com with your company details so I can help?
Thank you
Sandra Melody
Head of Regus Customer Service team
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