Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Furniture Stores Rooms To Go 7360 North Kendall Drive, Miami, FL, 33156, US
Rooms To Go company logo
Rooms To Go
reviews & complaints
Rooms To Go company logo

Rooms To Go

7360 North Kendall Drive, Miami, FL, 33156, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Website
www.roomstogo.com
Phone number
+1 (305) 670-2331
Category
Furniture Stores
Working hours
Mon
10:00 am - 9:00 pm
Tue
10:00 am - 9:00 pm
Wed
10:00 am - 9:00 pm
Thu
10:00 am - 9:00 pm
Fri
10:00 am - 9:00 pm
Sat
10:00 am - 9:00 pm
Sun
11:00 am - 6:00 pm

Rooms To Go reviews and complaints 1

View all 979 complaints
ComplaintsBoard
C
4:45 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Rooms To Go has left an official reply on this complaint.

Rooms To Go - Queen sleeper sofa - cream/ greenlight (sku no. [protected])

Good day. I received a delivery from rooms to go on Wednesday 21st of August, 2019. The sleeper part of the sofa seemed to have a mishap in the set up. When the bed was pulled out the leg that the bed was supposed to be standing on would not touch the ground. Also there was a hole at the back.
The delivery people told me they made a report and that my couch would be replaced and I should expect a call on Thursday 22nd, but did not receive a call. When I called today I was told that a technician would have to come and see the couch.
I do not understand why a technician needs to come see the couch. I bought a new couch and this couch has a problem with the bed and also has a hole.
I would like it to be replaced.
My order number was [protected].

Read full review of Rooms To Go
Rooms To Go - Queen sleeper sofa - cream/ greenlight (sku no. [protected])
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
Rooms To Go representative's response
Aug 26, 2019 12:19 pm EDT
Rooms To Go customer support contacts
Phone numbers

+1 (888) 709-5380

+1 (800) 766-6786

Address

11540 Highway 92 East, Seffner, FL, 33584, US

Website

www.roomstogo.com

File a complaint Write a review
View all Rooms To Go contacts
Thank you for your review. We reviewed your account and show that we are exchanging the sofa on 8/30. If you need further assistance, please contact us at TellUs@RoomsToGo.com.
More
Send message
Copy link
Report

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.