AAMCO Transmissions

To whom it may concern:
September 6, 2019
My name is Dieudonne Leonce, and the reason that I decide to file this complaint is the fact that I have an issue with the branch Manager, Stanley D. Key, 5527 West Colonial Dr, Orlando FL 32808. What is this issue? Three weeks ago, I have brought a 2005, Jeep Grand Cherokee for transmission diagnostic because I have changed the transmission twice, but it did not change the way it supposed to do. Stanley told me that to do diagnostic, the cost for the diagnostic is $ 64 plus tax, I said okay; he said: I am busy right now, leave it when I am done, I will call you. I said it is fine! Few hours later Stanley called me and said that there is no communication between the computer and the transmission. The problem is the module. So, he had to go deeper for the diagnostic in order to be sure that it is the module. I still said, go for it. The next day he called and confirmed it. He said to me: If you decide to fix it, it will cost you $ 1, 300.00 if not, I charge you $ 230. 00 for the diagnostic. I replied: I am not going to pay that much money to fix this car; how lower you can go? Mr. Stanley said: $ 883.00, I said, do you want to take $ 500.00, he said: I don't discuss that, "get it or leave "and he hang-up the phone in my face.
Few days later, I came back and he said why you don't want to fix the car, you don't have money? I have finance plan for you, I can finance it for you. I said: I don't have credit. He said: don't worry, no one has credit in America! I can make you pay $ 200.00 a month for 6 months with no interest; just gave me your driver license, I handed it to him and he swiped it in his machine and said, put your ss#, I did it. He said you are not qualified. He went back and sat down on his chair and said when are you coming? I said on Saturday, he said I cannot wait, you have to come on Thursday, August 29, 2019, I said no, I could not, but I try to come on Friday, 30th. I could not make it on Friday morning, when I came in the afternoon, he already closed. Monday was Labor Day, he was not open.
Tuesday, I came, he said where you were on Friday? I said, could not make it. He said, the car is not ready yet, come tomorrow, Wednesday, first thing in the morning. When I came, he said: my mechanics are not coming yet, you can go and I will call you in two to three hours. At about 4:15 pm, he called me and said I have a bad news for you, but don't worry, I will take care of you. I said what happen? He said: the module did not work. But, as you have a transmission out to replace, I will charge you only the labor to replace it for you. I said how much? He said: let me call you back! Thirty minutes later, he called me and said: as business to business, I will help you out, I do it for $ 1900:00. I said, thank you, I am not going to fix it and I come to get the car!
He begged me and said: man! What are you going to do with the car and I give you a very good deal, $ 1900.00, I said, no! I am coming to get it! Mr. Stanley said, okay, come get it. But when? I said: Tomorrow. He said, okay. I did find someone to drop me pick up the car which is the same day, Tuesday, September 3rd at about one hour after I did talk to him. When I got there, he said, you told me Tomorrow; now the car is back there and I cannot bring at the front right. Come tomorrow first thing in the morning which is Thursday, September 5, 2019. I came in the morning at about 10:45, he said: my mechanics have Emergency, they are not coming yet. You can go, I will call you; if you don't a ride, I come pick you up. He did never call me. At 4:43 PM, I call him and he said: you can come. When I got there, he made me sit down and said: what are you going to do with the car? Said: junk it. He said no, no, don't junk it, you can fix it! I said no! He said: I give it to you but, you have to pay me $ 900.00 to get the car. I said why because you did not fix the problem? He started yelling at me as I was his son. I went out of his office and said I am going to bring you to the Court. He said fine and took the key. I said: let get my license plate, while I am trying to take the plate, he started the car and back up on me.
Now, do to his lack of business ‘behavior matter, I decide to file this complaint against him in order to have my vehicle back as soon as possible. Second, as a customer, I felt like, he threated my life by backing up the car on me. Third, he made me sign a paper for the car, refuse to give me a copy. Fourth, I felt really mistreated. As a result, I claim this matter to corporate of the AAMCO for necessary actions. " You care, but Stanley does not care about customers"

Sincerely,
Dieudonne Leonce.
Email: [protected]@yahoo.com