AAMCO Transmissions review: AAMCO new braunfels - warranty extension payment refund denied

Good afternoon Ladies and Gentlemen,

I am contacting you, as my personal efforts on 09/02/24 to have a warranty extension payment refunded by AAMCO New Braunfels have been denied.
Case description:
From 07/07 - 08/11/23 (!), I had my 2008 Ford Explorer with AAMCO New Braunfels, ref.: Invoice I124310, 8-11-23, USD 5,997.40! Rebuilt Transmission installed! Additional Rental Car costs $ 2,449.54 (repair shop rate)
As I wanted more warranty, I bought an extended warranty for the amount of USD 500.00 (included in the invoice amount).
Now, in May 2024 my SUV broke down. Suspecting a transmission failure, I had it towed to AAMCO New Braunfels for a warranty repair. The shop, however, denied a warranty repair, claiming “Sadly, the transmission failure is not a workmanship issue nor due to failure of an internal part we provided. It is clearly a failure due to excessive temperature.”
Note: The temperature control was in the normal / operating range.
Because I had used a sealing fluid in the radiator, the shop used this flimsy excuse to deny the warranty repair “.. Br e a k down caused by abuse, misuse, modifications or alterations, including modifications that increase the gross vehicle weight or carrying capacity. For a Br e a k down caused by another mechanical failure of malfunction in the vehicle that damages the covered Component.”
That this sealing product had caused a problem was strongly refuted by the manufacturer’s Tech Support in a detailed report. Despite this disproof, AAMCO New Braunfels held on to their excuse for not honoring the transmission warranty.
As I no longer trusted AAMCO New Braunfels, I had my SUV towed to my repair shop in San Marcos to install a transmission I bought from AutoZone.
Franks Automotive also determined that the Transfer Case installed by AAMCO New Braunfels was detective. Warranty repair done by AAMCO San Marcos.
Invoice I124811 dated 6-10-24
My conclusion: Denied warranty is a voided / cancelled warranty.
The purchased extended warranty cannot be used on a transmission from another company.
Therefore, the extended warranty is no longer available and is to be refunded.

NOTE: The transmission is equipped with an oil temperature sensor.
No code readout provided in the warranty repair denial.

I am looking forward to receive your reply.

Regards,

Johann Weber
[protected]@msn.com

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