AAMCO Transmissions
Reviews and Complaints

Took my 2017 Chevy Colorado to store at N. Rockwell & Wilshire Blvd in Oklahoma City at 8:30 in the morning on July 4th (yes they were open)

Sabrina said 3 hours tops. After my wife and I went to lunch, we decided to

stop by and see if it was ready at 1:30PM. My truck was still parked where I left it, nothing was done. Sabrina says 2 more hours at most. Then Sabrina calls

@ 2:45 later to tell me the cost would be $342.00 which was quoted at $189.00.

She says oops I'll call back. Sure enough it's $189.00. She then texts (not calls)

to tell me that the place they order filters was closed early for the holiday. When I asked her why the did not order the filter when I brought my truck in, she repilied

I wanted to know the filter I needed...REALLY? You can go to WalMart and look it up in a book blondie. Needless to say she said it would be ready in the morning to which I replied that I need it to go to work the next day. Told her just fill the fluid and I'll come get it now. Still had to pay $158.00 to the crooks. Plus the office was disgusting. Stools had covers ripped off with foam sticking out, water cooler with empty bottle, 85 degrees in this office. Whoever owns this franchise should be put out of business.

January 2022 I paid for a complete brake job at the Silver Spring location which included brake pads rotors and mastercylinder. Total cost 1305.00. I had to return approximately 2 months later and was told I needed new brake pads of which was under warranty and was supposedly fixed. Approximately two months later I had to return for a third time and was told that I needed new brake pads again of which was under warranty. I just returned for a record fourth time to be told after just 14000 miles I need to replace the rotors and was charged almost 700.00 dollars to complete. I am completely sure that the the original job I paid for 1305.00 could not have been done and I feel I have been lied to on several occasions. Someone was suppose to contact me 3 days ago and I am still waiting for that to happen.

I took my car to my local Aamco for a transmission repair. I agreed to an approximately two-week service starting May 9, 2023.

Currently, time of this letter, (June 9th), my car is still not finished.

I’ve been told the ordered parts came in wrong and were missing items. I understand that there may be a supply chain issue but I would have expected some overtime on the job to get my vehicle finished promptly. Furthermore, my transmission was shipped to Dayton Ohio for an expert to inspect and repair. This is understandable too. However, today, my transmission is still in Dayton!

Over $5,300 and one month later is not what I expected from a “transmission specialist”

I should have paid a bit more money and gone to my dealership and had a brand new one installed.

I am completely dissatisfied with Aamco. I would like a refund of some sort.

Aamco Transmission & Total Car Care; 370 Northland Blvd. Cincinnati, OH 45246, 513.514.0789

May 7th turn my car into M CO which is on the napolis road Atlanta Maryland with complaints of transmission slipping and check engine light on last name Nicole's 1st name Tammany did this on May 7th turn the car in they drove the car said yes transmission is slipping agree to have a transmission put in the one that has a warranty of 12 months or 12000 miles they took the car in I went by there Later that same day on the 7th gave them $3000 Pick car up on 15th same issues check engine light cannot shift out of gear will not down shift now they are saying oh it may be something this it may be something that I have a question about my warranty are you trying to get around it someone needs to call me [protected]

They had the car since March 29 then return car on May 8th, stop working so had tolled back to shop. Presently has a leak of a pin, can't trust them to repair

Was forced to get into a loan with Easy pay for $2000.00 at an interest rate of 178.99 percentage rate. How can you do that to a customer on a fixed income. The car was held hostage until gave a credit card payment besides the loan shark loan company like Easy pay. You are in a bad place financially so they throw you into the river with a big stone attached so you go further down the hole.

We had repairs done to our Custom Van between 3/13 and 3/24 of this year. During the repair, we had the Transmission Serviced and the Filter replaced. We were told that the transmission showed no signs of trouble, ie metal shavings or contaminates in the system. When we were called to pick the van up we were told that there had been an accident while the van was being lowered from the hoist, and that the drivers door was mangled. We were assured that it would be fixed, and that a new door was already at the body shop. Keep in mind that the door was mangled to to point where it would not reliably stay shut, and the automatic window was hesitating and making horrible noises. I have called nearly weekly, and have been given updates, the door is prepped and ready for paint, and the door is in paint, etc. We had a specific timeline to complete the repairs, since we snowbird, and have obligations in Washington State. We had intended to leave Arizona on 5/2, but on 4/26 when I called, I was told that the owner, Ron, had checked on the door and that nothing had been done to the door since he had dropped it of. We stupidly did not realize that Ron was not going through his insurance company to fix our door, and we expressed our disappointment in the process so far. Ron told us that he had found another body shop that could get the job done by 4/28, and that he assured us his crew would put the door, hopefully complete with graphics, on the van before our leaving date. I had been previously asked to send photos of the graphics to Ron, and assumed that they had already been ordered, but during the 4/28 conversation I was asked to take the Van to the graphics shop and let them take pictures of the van. I made the 35 mile round trip to the Graphics shop, just to find out that they did not know anything about the job. On Friday 4/28 I was informed that the door was finished, and that if we brought the van to the shop on Monday morning 5/1, it would take only a couple hours to get the door on and the window and locks to where they worked properly. When we dropped the van off on Monday morning, we expressed our concern that the door was not going to match the paint color of our 30 year old van, and that we did not want it to look like a patchwork quilt. During that conversation, Ron told us "we" could possible take it to a shop and have the rest of the van "buffed" out, so that it was not so obvious that the door had been replaced. Ron proceeded to make. what I felt, was a veiled threat, that there was a good possibility that our van (with 80K original miles) would likely need a transmission soon if we insisted on driving it back and forth from Arizona to Washington State. He told us that these vans were never intended to do that kind of traveling, and that they put very light duty transmissions in these vans. Now we are between a rock and a hard place. We are in our mid to late 70's and now feel like if we make a fuss, that our transmission may be sabotaged. I am writing to you today because we feel like we are alone and being threatened to accept whatever the outcome. I also feel like I need to let you know of this disturbing veiled threat. Yes this is a 1996 Chevrolet Conversion Van, but we looked hard to find a high top van with low mileage, and since the paint was good and the van was clean and had a good carfax, we paid a premium price for it. We have been assured the graphics will be done yesterday, and then today, but? I am going to contact my own insurance company and let them know what is happening so that we can feel we have covered our own backs. We are truly fearful that if we make waves, it will be at the expense of a new transmission.

I filed a complaint this morning regarding my situation regarding having a 2014 Ford Escort since March 29, 2023, at 400 W. NW Hwy, Arlington Heights, IL 60004 and contact No: [protected].

I got a call from Jamine with an update after so long that the cost increased from $2030ish to $6600ish. I told him to get the car ready to toll ASAP because I made it clear that I had no money since the beginning but gave the OK as it was a crack casing, the transmission was working perfectly with adding transmission fluid which makes me very suspicious with the turn around on repairs needed. There was no way that I would have given approval for such repairs if Jamine had been honest since the beginning, then the car would have been tolled home. I invested $10000.00 in a new engine so I am done, can't invest any more money as I am still paying of my credit card that is maxed out presently. I made it clear that I get only social security income and my son is unemployed.

Daniel Suarez, lost income for a whole month due to car being in shop.

cell: [protected] (Daniel) & Nellys Martinez, cell: [protected].

ALL interactions were by PHONE. On March 23, 2023 my husband called AAMCO/Apogee Auto Works asking if they had finance options and we were told from American Transmissions a total of $5,500 and Sam Salvatore said that price was wild and he could at least knock off $1,000 of that price, and then said he had four finance options. Sam said he could tow the car to AAMCO/Apogee Auto Works from American Transmissions at no extra charge on Friday, March 24, 2023. The afternoon of March, 24, 2023 my husband called AAMCO/Apogee Auto Works to ask if the car had been picked up and the receptionist said no, Sam was out the office but they would pick it up. 2-weeks later, we called multiple times asking for an estimate and none could be given, but we were told to expect just under $4,000. The next week was spent being told from Sam that they were waiting on parts. By April 18, 2023 we called and were told they ordered and installed the wrong part and that a time frame for the arrival of the correct part to be delivered was unknown. I called Sam on April 20,2023 and was told the correct part would be delivered by Monday and best case scenario car would be fixed by April 27, 2023. On April 27, 2023 my husband went into AAMCO/Apogee Auto Works for the FIRST time and was told the price of $5,348.29 by his surprise he asked why the price was so high and Sam said he never worked on a Honda CVT before and didn't know the parts would be so expensive, Which didn't match previous statements he made. Sam Salvatore not only lied repeatedly, but he tried to tell me I heard him wrong when I didn’t. I worked for attorneys for years and I listen VERY carefully and make sure to repeat what I hear back to the person. I’m laser focused on detail and Sam never provided a written estimate or provided the actual information on what he was fixing. When confronted, he said he never worked on a Honda CVT transmission but the first time he spoke to my husband he said he worked on a 2013 Honda CVT transmission 2-weeks prior.

Took a car to AAMCO for transmission repair on or around 13 September 2022. Received car back on or around 21 September 2022, in what seemed to be good working order. While in for an oil change service, at my local repair shop, I was notified by tech of a transmission fluid leak being present. Returned car for repair on March 7th 2023. Again, the front office guys were quick, efficient and pleasant. I received car back on Friday, March 10th 2023 and again, all appeared to be good. On April 18th, while at my local repair shop, again the tech notified me of an apparent transmission leak. I documented both occasions with time stamped photos. As I contemplate returning car for a third attempt at repair, I know this is a technician specific issue, nothing that to disparage AAMCO or its office staff. The thought of a third attempt by the same technician instills fears of worst results. At this time, I would consider a full refund, so I may pursue correct repairs elsewhere to the best resolution of this issue.

03/14/2023 @0800

Problem: Engine light on - "D" light blinking - VSA Warning light on.

Shop performed diagnostic. I was told that the Camshaft Position Sensor was dead and the Crankshaft Position Sensor was "Off".

Other services were recommended. I left the vehicle for repairs and was told that the repairs would take approximately 6.0 Hrs.

After several calls regarding repairs, each time I was told that the Technician was having some difficulty and needed more time to make sure that the repairs would be correctly completed.

03/20/23 @ 1400 - I picked up the vehicle, paid the invoice.

On the way home, within approximately 5 Minutes and 2 miles, the check engine light came on, the "D" light started blinking and the VSA Warning light came on.

I immediately called the shop and made arrangements to return on 03/22/23,

I returned to the shop at 10:00 AM and was told that the lead Tech was at the ER and would not be back that day and the manager would call me when he returned. I was told that they would recheck their work but if further diagnosis

revealed other problems then there would be additional cost. I explained to the manager that the problem that I had originally brought the vehicle in for had not been repaired and that I felt that any additional cost to myself would no be fair or acceptable and that I was not happy.

Parent Organization: American Driveline Systems, Inc.

Key Principle: ATTN: Jim Gregory

Industry: American Transmission-Repair

Address: 201 Gibraltar Rd Ste 150 Horsham, PA, [protected] United States

AAMCO HEADQUARTERS - American Transmission-Repair Franchise (Parent Organization American Driveline Systems Inc).

Founded by Robert Morgan and Anthony A. Martino in 1957 in Philadelphia. Wikipedia

Headquarters: 201 Gibraltar Rd Ste 150 Horsham, Pennsylvania [protected] United States

REF: ED COOKE (ACN LLC) 12625 LAUREL BOWIE RD #3141 LAUREL, MD 20709

Date: 01-05-2022 2:27 PM / CUST# (COO004) /ORIG. Repair Order J011001

CUSTOM REBUILD SERVICE 18/18 Work Description AAMCO Custom Rebuilt Transmission with an Exchanged Rebuilt Torque Converter with AAMCO 18 Month / 18,000 Mile or 29,000 Km Limited Warranty. See Last Page of Invoice for Other Warranty Terms and Conditions. (Miles In: 122,993)

SUBJ: F150 2003 / VIN: 1FTRW08L13KD97103 (STORE# [protected]@aamcoemail.com http://www.aamcolaurelmd.com) “ Repair Order J011314 Technician: Stephen Sherman 20 Washington Blvd Date: [protected]:14 AM” (Miles In:125,818)= -2,825 MI IN > 12MOS

AAMCO SENIOR FRANCHISE LEADERSHIP (AMERICAN DRIVELINE SYSTEMS INC)

I HAVE BEEN A CUSTOMER OF THIS FRANCHISE IN LAUREL MD FOR OVER 10+ YRS.

I NEED YOUR ASSISTANCE AND GUIDENCE IN DEALING WITH THIS ISSUE WITH MY VEHICLE BEING IN THE SHOP/STORE #13163 LAUREL MD, UNDER THE MAMGT. ROB

WHO HAS BEEN ATTEMPTING TO NOT HONOR THE AAMCO NATIONWIDE WARANNTY, BY CITE IN HOW HE HAS BEEN COMMUNICATING WITH ME (I ONLY BECAME AWARE OF IT THIS EVENING) ; IN SENDING ME EMAILS AND JUST ATTACHING AN INVOICE WITH HIS COMMENTS ABOUT MY VEHICLE STATUS/ UPDATES, WITH NO TEXT / COMMUNICATION IN NTHE BODY OF THE EMAIL. THIS MGR HAS BEEN AND IS BEING DECEPTIVE AND NOT REPRESENTING AAMCO IN A MANNER, CONDUCIVE TO THE LONG TRADITION OF THE COMPANIES WARRENTY WHEN WE AS US CONSUMERS HAVE TRUSTED THE NATIONWIDE NAME BRAND FOR OVER 60+ YRS. I AM A 63 YRS OLD, WHO WATCHED THOSE COMMERICALS ON TV GROWING UP AND MY FATHER PATRONIZING AAMCO IN THE WASHINGTON DC AREA. PLEASE ASSIST ME WITH THIS CONCERNS (ASAP).

RESPECTFULLY, ED COOKE 3/7/2023 / EMAIL: [protected]@GMAIL.com ([protected]@gmail.com) H - [protected] C - [protected]

THESE ISSUES AND CONCERNS WITH THIS MGR AND TECH HAS BEEN HOSTILE AND VERBALY EACH TIME I STOP BY AND ADDRESS TECH ABOUT STATUS PERIODICALY WHEN IN AREA OR I WOULD EMAIL, TXT OR CALL / TECH CALL MGR. OR TECH WOULD CALL HIM WHILE IM THERE. AND TO BE MONETARITLY COMPENSATED FOR CITED SPECIFICS AS WELL AS FOR THOSE THAT IF AN ATTOENEY IS R, UNDUE EXASAPERATED / AGGRAVATED STRESS, DEPRESSION AND ANXIETY ETC DUE TO HOW I WAS BEING DEALT WITH IN SUCH AN UNPROFESSIONAL AND MARGINALIZED MANNER BY EMPLOYEE /TECH AS WELL NOT EVER THERE AT LAUREL SHOP, AND POOR COMM UNICATION SKILLS. WITH TXT, EMAIL (NON-REPLY BACK) AND TELEPHONE BY MANAGER ROB. I HAD TO COME TO SHOP TO PUT AIR IN TIRES MORE THAN TWICEEQUIRED TO REMEDY THIS MATTER, ATTORNEY FES AND OTHER. AND START VEHICLE FOR THEM AS IF I WAS DOING SOMETHING SPECIAL OR HAD A SPECIAL KEY OR

MY WORK VEHICLE TRANSMISSION TO REINBURSEMENT OF PROPERTY RENTAL, BASED ON MKT RATE FOR ZIP CODE), PERSONALLY, BEING AN ELDERLY BLACK MAN OF 60+ YRS IN AGE. FOR LOSS OF USE OF EARNINGS IN PROPERTY MGT UPKEEP NC, AND DELAY IN RENTAL PROPERTY MD BEING UNABLE TO COMPLETE RENOVATIONS W/O VEHICLE FOR OVER 3 MONTHS (

I have a 2005 Acura MDX. My engine light came on and I brought it in to Express Oil Change as I also needed my tires rotated and asked them to find out why the engine light came on. They did a diagnostic check and reported code P0700-Automatice Transaxle. They suggested I take my car to a shop experienced in transmissions as Express Oil does not have transmission experience. They charged my $75 for the diagnostic test.

I then took the car to AAMCO (Panama City Beach, FL) on 2/17/2023 after making an appointment. They couldn't get to the car until the end of the day and eventually called me to say I need a new transmission at a cost of $7200. I told them I wasn't going to pay that much, but asked for a quote on a used or rebuilt transmission. The mechanic said they don't do rebuilds, but would get me a quote for a used one. The charge for the diagnostic test was $250 (more than 3 times what Express Oil charged for the same test) I have not heard from them and have followed up with voicemails as they don't answer their phone. Given the fact AAMCO hasn't called me back and did not initially provide an option for a used trans, I wouldn't go back there and would not recommend them. Also, I was under the impression that AAMCO was the transmission experts, but obviously not impressed when the mechanic wouldn't consider a rebuilt.