AAMCO Transmissions

My husband's car has been in the shop at AAMCO since MARCH. He needed transmission repairs. He already had a good idea of what was wrong. The female manager assured him this was something they could do. They called us maybe once on their own to give an update on the car. Otherwise, he was having to call them all the time to get an update as to what was taking so long. At first, they said they couldn't get the parts. My husband offered to get the parts himself. Eventually, they said the mechanic didn't want to do the repairs on this particular transmission. This was after 3 weeks of excuses as to why they were not yet working on it. My husband took the transmission itself somewhere else for repairs. It took them a couple weeks to start on it, but they kept him updated. Once they got to his car, it took them a week to get parts and repair the transmission. This was a $1700 repair to this mechanic. When my husband picked up the transmission from AAMCO, he told them that he would bring it back for them to reinstall the transmission. The manager told him that the normal price just for taking out and reinstalling the transmission was $500 but for our inconvenience, she would do $250 for us. The transmission has been back at AAMCO since early this month. They have again been giving excuses as to why the car is not done yet. She says they are shorthanded. But every time we call we are given a new date. Now she says it is going to cost $865. She denies that she ever gave him that original price. She told him she would only charge $650. We are out a lot of money not only on the repairs from the other mechanic, rental cars, and flights (because my husband works out of town). I called to complain to the manager. I explained that we are a military family, that the amount of time we have been without our car is ridiculous and we need a lower price. She said that being in a military family does not make us special. Again, our car is still not finished which is crazy enough as it is. The lack of communication, the lying, and the dishonesty have been ridiculous. $650 for doing literally nothing but taking it out and reinstalling it. They made none of the repairs.

I took my Nissian truck in for a tune up. They did it. I also had the vehicle towed in to have the shifter cable replaced in April. They replaced it, but not with dealer parts. The cable broke again in Dallas and left my family and I stranded. I limped the truck home, took it back to the dealer. They said they would fix it under warranty. They ordered another part, and it was broke when it was delivered. They ordered the part again, the same cheap junk part as the other two times. They fixed the cable, called me and said the truck was completed. I went, the truck was covered in grease and dirt, inside and out. There were parts, and screws, and gaskets and other parts laying in the seat and floorboard. I had to go back inside, complain and they pulled the truck around back and finished the job.

A week later, the cable broke again, I called AAmco and they gave me a bunch of excuses and lies and an attitude and rude to boot. I am now filing a law suite against AAMCo and the local dealer for a refund, as I had to have the truck fixed somewhere else.

These people are disgusting, nasty, filthy, unprofessional and rude.