Pro Oil Change
Reviews and Complaints

This place is operated and running with a bunch of kids what have no clue what they are doing and should not be touching any vehicle.

Brought my car in for simple full synthetic oil change. What should have been a 15-20 minute visit turned into an hour and half. I began to be very concerned when I heard someone yell down to the kid under the car "make sure you drain the right thing... do you have the right plug?" Figured I'd give them the benefit of the doubt... bad call. After waiting for an hour and a half, they pulled my car out of the nay and immediately there was a knocking and clanking noise from under the vehicle, that WAS NOT there when I gave them the car to pull into the bay. (This was confirmed by their "supervisor" who reviewed the video footage and admitted to me that the car came in their bay in perfect running order.)
After numerous conversations and the "supervisor" admitting something was wrong they try to tell me it's not their problem and they did nothing wrong. Furthermore, it is MY responsibility to take the vehicle to a mechanic to determine what the issue is and if it is a result of their work - NO CHANCE. I will not even start the vehicle in it's current state and the onus is on THEM to determine what the issue is and WHY it happened while the vehicle was in THEIR care.
I can only imagine how much of a lengthy and pain this process will be as a result of this facility's negligence!

i will say a few words seeing as i have worked for them in the past and all of the suspicions for the locations on the east coast are true... i have seen with my own eyes people paying for a full synthetic oil change and the general manager of the 3 locations himself say that they need to save money and put in the cheapest stuff they have i have seen him take a service that has been sold and make it look like it is being done for the camera but in reality it hasnt even been touched and now the person has been charged $60 for this service the owner of the 3 locations is one of the best people to work with he is very knowledgeable and prides himself in making sure all his work is done and done very well... but the kid who he has overseeing his 3 stores is a child who thinks he is the next high and mighty god doesnt know how to treat customers or staff with any kind of respect at all unless you just bend over and do whatever he wants you to do with no complaints... and to be in the shop late at night with his friends working on his own vehicle would be fine if he didnt have his friends all around and drinking and smoking drugs inside the business!

I went to the same Grimsby location and not only do they rip people off regularly, they almost destroyed my car. They screwed the bolts on the oil gasket too tight and it broke. I was on the road and I noticed oil was everywhere on the ground, not even two hours after I got the oil change. They tried to claim it wasn't their fault, but I had the receipt of my last visit, took pictures, and after putting a bunch of oil in at periodic stops on my way to another oil change place, they were able to confirm what happened after their observations. If I didn't notice the oil leak when I did and turn off my car immediately, it would have been totalled! Fortunately, I was able to compile enough evidence and got a full refund. I won't be taking my car to them again.

Jay Ho I also had a problem at one of there sights and was wondering what sight was it you had problems at? Also love to hear the audio if you still had it!

Bought the groupon and tried to use it at the georgetown store and was told that they would not except it.

Said I needed to be a new customer. After explaining that the car was a new car and it was not on file they still refused to take the groupon.

Never going back again, plus they lost three more cars that belong to the family.

i will say a few words seeing as i have worked for them in the past and all of the suspisions for the locations on the east coast are true... i have seen with my own eyes people paying for a full synthetic oil change and the general manager of the 3 locations himself say that they need to save money and put in the cheapest stuff they have i have seen him take a service that has been sold and make it look like it is being done for the camera but in reality it hasnt even been touched and now the person has been charged $60 for this service the owner of the 3 locations is one of the best people to work with he is very knowledgeable and prides himself in making sure all his work is done and done very well... but the kid who he has overseeing his 3 stores is a chilkd who thinks he is the next high and mighty god doesnt know how to treat customers or staff with any kind of respect at all unless you just bend over and do whatever he wants you to do with no complaints... and to be in the shop late at night with his friends working on his own vehicle would be fine if he didnt have his freinds all around and drinking and smoking drugs inside the business!

I agree with the complaint, was in the Charlottetown location and was told my transmission fluid was so low they couldn't get a sample on the dipstick (which is under the car and you need to remove a bolt to check it) said it was metal on metal and I needed a $130.00 service! I told them to leave it as it is and I would have it taken care of. I had my mechanic who does all of my repairs check it SURPRISE it was full of fluid has no issues and needs no service.

This place is a rip off and has no integrity!

Excluding tax
re May 2 Strathroy Ontario full service synthetic oil change

A full service oil change cost about 45$ plus tax, disposal etc if one gets regular oil. The oil is 'free'. (Or rather is bundled into the 45$ cost .)
It is reasonable to conclude that the full service price includes perhaps 12$ for labour and perhaps 33$ for the oil and disposal and profit.
However if a customer requests full service with synthetic oil the price is about 95$. When broken down on the bill the synthetic oil cost is about 38$. So now the labour cost must be 57$.
Why ? The task is the same from a labour point of view.
This is obviously some creative pricing and since more vehicles than ever use synthetic oil it would be a very profitable process.
The Strathroy location did a good job and tried unsuccessfully to defend the almost 100$ pricing . They were courteous .
The prices of course are set centrally not locally..
It is reasonable to expect, that for a 95$ charge, fewer people will use the company for a full service oil change

I know an employee who worked for this company, needless to say he is no longer there. They take advantage of anyone who doesn't know any better about mechanics and sell them things they don't need. They claim they have PROFESSIONAL TECHS, they are just basic ppl, some of which dont even have a high school diploma, they are all just trying to make a living off the job, they are paid minimum wage plus a small bonus, they have 2-3 ppl working upstairs and only 1 guy downstairs. They dont provide any employee booklets or regulation policies upon hiring, they just invent them as they go, and if you try to take action towards them well you can be sure your out the door. The employees dont have the luxury of breaks and lunch times, they are all forced to work steady no matter what the amount of hours, the shift can sometimes be 12 hrs. All of them are forced to eat on the run, drink when its possible and use the washroom when you have the chance.
They push all the employees to up sell. At the location he was employed at they sell high end oil changes and fill your car with regular oil. So they are ripping ppl off all the time, but they are making money and thats what they want. They take advantage of anyone who doesn't know any better about mechanics and sell them things they don't need. I believe that sometimes your car does need some TLC, but I have seen them do this with a car that was NEW.
I guess the point im trying to get across is that they don't treat employees very well and they also screw people all the time.
Thanks for letting me put my injput

I've gotten all of my fluids done here for both of my cars. Pro Oil, always SHOWS me when things need to be changed. Everything they say is in your manual. Today I got all of my fluids changed because I just bought a used car, they replaced my transmission, coolant, oil, and all the air filters, plus an undercoat for 500$. That includes the flush of all those systems. I don't know about you but these guys seem pretty good to me. They never had to upsell me because I asked for this all.

All of these places (ie: Pro Oil, Jiffy Lube, Midas, Meinike, and even dealerships) try to up-sell you on stuff. That's how they make money off a cheap oil change. Of course they will offer to change anything that looks like it needs changing, like light bulbs, air filters, wipers, pcv valves.

What is shady is when they recommend things like battery replacement, transmission fluid changes or partial changes, coolant flushes, etc. People need to be aware of the service schedule in their car's manual and stick to that. Batteries last anywhere from 4-6 years depending on the type and usage. Coolant doesn't need to be flushed unless it's crappy stuff. All new cars are filled with long life stuff (150, 000 km+). Transmission fluid is the same. Check it at 75K and replace at 150K.

Bottom line. Know what you need and stick to it. If you don't know anything about cars and they recommend something, then say you'll think about it and consult someone who does.

A similar experience today at the Moncton, NB location. My 16 year old daughter was charged $145 for a simple oil change. The manager said he watched the security video & confirmed to me that she said yes to extras & that she had said the car had about 8 different oils in it plus that she had run it dry therefore the oil additive and flush were necessary. She said neither, simply asked for an oil change as she just recently purchased the car and it needed it, plus the new air filter. The price she was quoted was $3.99 for the flush and $10 for the additive. After calling the manager to state that I had asked my daughter again what was said, he then said that he had 2 guys that could confirm the conversation and once asked said that it was probably on the security video. This is after he took all afternoon to review it? At the end of this conversation the manager said to come look at the footage and upon my arrival about 15 minutes later, I was refused. After a heated conversation I was basically told to go pound sand and that I would never get the money back.

I think it depends on which location u go to, as every place is privately owned. I had just started to go to the dob mills and Steeles one..and so far most of the time it has been good. There was one time they asked me to do all these things for safety reason, I never did it because didn't have the money, I should look into another shop'so opinion though. Last time they gave me poor quality wipers that didn't even last a month...If the owner wasn't my friend'so brother, I probably wouldn't have gone there because I had a really bad experience at the bridgeland location. They didn't take out my old filter for my brand new car I just bought within three months, and my engine heated up and gas leaking - brand new car! Anyway, I find that different workers offer different things and has different attitudes, but does not necessarily represent the shop as a whole.it is disappointing to hear other people had bad experience there though (Don mills and steels), so I Def am going to be very careful.