Acorn Stairlifts reviews and complaints 1
View all 18 complaintsAcorn Stairlifts - acorn stairlifts is ripping off senior citizens!!
Acorn Stairlifts will send a "Surveyor" out to your home and charge you $4, 500 for a new Acorn Superglide including installation. If you don't buy it on the day their Surveyor comes to visit, they will call you the next day/week etc. and lower the price for the very same model to $3, 000, claiming a "Demonstrator Model" just became available from an AARP convention.
Any stairlift dealer will charge you $3, 000 right from the beginning, so as not to try to rip you off!
If you don't buy from them, their telephone sales dept.will hound you until you do.
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My 93-year-old mother is at risk due to their lack of service Bought an outdoor Acorn Stairlift and have had nothing but trouble with it. Maintenance plan/bill ripoff No-Show for service appointment--Account # 710915 StairliftGiving a Voice to Consumers
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The business doing these horrifying tactics to our seniors here in the U.S., Acorn Stairlifts, is based from the U.K., with a small office in Florida.
Imagine for a moment you are at an car repair store & you are getting your brakes repaired. The auto technician comes out & lets you know that you have two options. You can either have the normal brakes put on your car, however for a few hundred dollars more, there are the heavy duty brakes that your vehicle really needs. Naturally, you purchase the heavy brakes, because you need the best value for your money. You pay & drive off from the auto shop with your brand new heavy duty brakes.
What would you do if you found out that the mechanic lied to you, and instead of installing the heavy duty brakes, he actually only installed the regular brakes. You paid 200 dollars extra for better brakes, but you got the cheaper ones installed on your vehicle. How upset and outraged would you be?
Acorn Stairlift pricing is doing the same exact thing as described above. Their SuperGlide 120 straight stairlift, has a weight limit of 294 pounds. If you weigh more than 294, then Acorn tells you that you have to spend $250 extra for a heavy duty unit, that has a weight limit of 350 pounds. You are told that no other options are available.
When your new heavy duty Acorn Stairlift is installed, the Acorn technician, puts a sticker on your stairlift, stating that it is a heavy duty unit. This is where the outright fraud takes place. Former Acorn Stairlifts technicians tell us that there is absolutely no difference between the regular unit, and the heavy duty unit . No difference at all-period. The only difference is the sticker that states the unit is now a heavy duty model. How can this be, as the company representative wrote up an invoice stating that you paid for and were going to receive a special, higher costing unit? The same former Acorn installation technicians also told us that Acorn Stairlifts cost just $485 to manufacture, which is just a fraction of what the company charges for their units. The average going price for an Acorn stairlift is averaging at about $2500.
If your nephew sent this, why isn't he working for Acorn?
A load of garbage, I know this is a post from my nephew who works for Stannah stairlifts.
Totally agree with this complaint. It is wrong that there is so much variance in the selling price of the Acorn. If the chair should be sold for $3000, then everyone should pay $3000. Integrity is lacking when fairness in pricing is not offered equally to all customers. It is bad enough that Medicare will not normally cover this type of expenditure for the handicapped but is shameful to prey on the unsuspecting.