Acorn Stairlifts review: My 93-year-old mother is at risk due to their lack of service

This is the formal complaint I filed against Acorn Stairlift with the Better Business Bureau regarding its failure to provide timely service for my 93-year-old mother's stairlift in Sioux Falls, SD. My mother has been relying on this stairlift for years, and when we recently had new floors installed, two of the supports had to be unscrewed. We promptly contacted Acorn to request assistance in re-attaching the lift supports on January 15, 2024. However, despite numerous calls and assurances, we have yet to receive any satisfactory resolution. After multiple attempts to reach out, we were finally connected with Mike, who claimed to be the top contact at Acorn. Unfortunately, the conversation with Mike and my husband this week was extremely unpleasant, and even after several weeks, we are still unable to get Acorn to come and repair the lift. It is imperative to note that this stairlift is my mother's sole means of accessing essential areas of her home, including her freezer, extra food, and laundry. The prolonged delay in service has severely impacted her daily life and independence. It is unacceptable that Acorn Stairlift cannot fulfill its obligation to service lifts in Sioux Falls. If they are unable to provide adequate support in this area, they should cease selling their products here altogether. At this point, we are not seeking monetary compensation; rather, we demand that Acorn fulfills their contractual obligations promptly. It is evident that Acorn Stairlift is in breach of contract, and we urge the Better Business Bureau to intervene and ensure that appropriate action is taken to rectify this situation. Thank you for your attention to this matter. We trust that the Better Business Bureau will investigate this complaint thoroughly and assist us in achieving a resolution.