Aspen Dental

Last Jan 3, 2023 my permanent dental implant/denture was finally installed. But after only 3 months of use the left screw broke. It just so happened that when I was cleaning the denture I saw the broken screw sticking on the denture. I right away headed to Aspem Dental where it was done. The dentist then tried fixing it but unfortunately he said he needed a special instrument to remove the broken screw. Came back after a week and the same thing he did, grind the implant and maybe damaged the thread for the screw. Until he gave up and said he will talk to the Aspen head. After a week I called the office and they said the decision was to replace it with a new implant for there’s no warranty because it was not a manufacturer’s deffect. My concern isprior to the operation I was informed that there is warranty for this. But now they are denying it. And that I have to pay again for the new replacement. I am still paying the monthly fees of $312. It’s unfair that I had used it for 3 months only and I felt they just left me im a situation like this. That I still have to pay every month for at least 3-4 years. All I wanted is for them to fix this implant and or just waive the payments. I am so uncomfortable using this especially when I eat. It’s so irritating to think that they are only good at first and after the payments. For me they don’t care for the after service. I’d rather say this is a back job.