Wyndham Vacation Ownership

I purchased property in April 2012, I then planned a vacation in Bonnett Creek for Christmas then decided to leave and go to Pompano Beach on the 28th thru Jan. 1st. I paid $30 to make the reservation. (I have never missed a MONTHLY PAYMENT OR MAINTENANCE FEES). I then was sent a a confirmation notice with a confirmation number and downloaded the paper for my files. I then purchased airline tickets for five people, bought NBA tickets and Disney tickets, and assumed vacation is all set. . Everyone is excited and looking forward to going. I then go on line to make reservation for Hawaii for 2013, and realize my Pompano Beach reservation is canceled. I still have the Bonnett Creek and Hawaii trip. I was told an employee named Joel canceled the Pompano Beach leg of the trip. He is claiming he called somebody but do not remember who, and they told him to cancel just Pompano Beach ( a resort that is now booked up). I wrote letters and sent them certified to CEO Hanning and got no response from his office.The nice young lady Jessica tried to help but she could only offer me a one bedroom, which is not enough to accommodate four adults and one child. It was suppose to be escalated but I have not heard from anyone. I am beginning to think this is a scam and I am very disappointed with this vacation resort, why book a vacation to have someone at corporate cancel it because Wyndham overbooked.

We have been Wyndham Owners for 13 years. We bought or upgraded 3X in that period. After the last one, we did some research into the company and found a whole host of lies, and people who have had the same experience. We have given Wyndham the opportunity to cancel the contract and terminate our membership, but they declined, so we went public. Our last purchase was at Ocean Ridge in Edisto Beach, SC. Love the location, the resort, the activities staff, but hate the Owner Services office. We pretty much have the same feelings about every Wyndham resort we have visited. The pressure to upgrade, the invites to attend updates (a renamed sales pitch), and how they go to the point of insults when told NO. They are well trained, well-scripted and the odds are in their favor from the moment you get in line for the free meal.
If your pruchase was in the state of SC, check out the Timeshare Act in that state: http://www.scstatehouse.gov/code/t27c032.php. Note in particular [protected], 110, 120. If any of these were violated, make a formal complaint to the SC Real Estate Commission with sales person's names, license numbers if possible, dates, and what happened. They have a form: http://www.llr.state.sc.us/POL/REC/index.asp?file=complaint.htm. Unless this is done, they will continue doing what they are doing now.
In these contracts, there is no termination or cancellation clause. Youwill be asked to sign several waivers, disclaimers, and other forms to waiver your rights. Everything is stacked in their favor. The lies they tell are not in the contract documents, but have more to do with your benefits after purchase, implications of what a great deal it is. However, the contract is what will be used against you, and once you sign it and the recission period expires, that is the only record that remains. And the next vacation, they will be right back in your face to try and do it again. Some resorts have VERY enticing incentives to attend the update: Bonnet Creek has Disney & Universal discounts. Daytona has tours & attractions. Williamsburg has discounts on tours and local attractions. Smoky Mtns, Branson have show & theme park discounts. Others have gifts cards in varying denominations. The more enticing the incentive, the more abusive the sales staff gets, passing you from one to another until you buy or get mad. Oh, and they will have you sign something that says you declined the great offer they had that day, implying you can never get it again. Don't sign anything, ever.
Check out my video on Youtube: http://www.youtube.com/watch?v=5W2TM71Ba-c&feature=g-upl

On 5/24/09 Cynthia Casanova was solicited, while vacationing at the Wyndham, Las Vegas, to purchase additional timeshare points. She stated to the sales rep., Ryan Gonsalves (TSA#33009), that her intention was to travel to Italy in 2011, therefore how many points woul she need. He told her by purchasing 168, 000 points plus 216, 000 Bonus points, as aVIP Gold member she would be entitled to 2 weeks stay at a resort in Italy for four plus 4 round trip airline tickets anytime. Upon this pretext she gladly agreed in good faith. (This was witnessed by Cynthia Gliosci, her travelling companion).

In January, 2011 Ms. Casanova called RCI to confirm her reservations. She was told she only had 1 week confirmed. She then called Wyndham, Las Vegas and was told the number of points she had only entitled her to 1 week and 1 air fare. The more she argued her point, the more insolent the rep. became. Nothing could be done.

In March, 2011 she travelled to Wyndham, Las Vegas in hope she could have her problem resolved. Again she was told there was nothing they could do. She was told "salesmen do lie--call Customer Service. Since she had gotten nowhere with Customer Service previously, after spending hours on the phone with them, this was not an option.

Her dream vacation has been ruined. All she wants is what was promised to her. As she is a widow with cancer, trying to raise a handicapped son, I as a concerned father would like to see her treated fairly and with some compassion. Is there such a thing as Custom Satisfaction anymore?

Terrence A. Gliosci
[protected]@gmail.com

5/12/11

Cynthia Casanova
[protected]@comcast.net

member #[protected]
contract #[protected]
crs #[protected]

P.S.
At contract signing the broker was Robert Yanover, the Notary was Meghan Stoddard.

cc: FTC
BBB, Nevada,
Catherine Cortez Masto, AG Nevada
NDOJ, Nevada,
BCP, Nevada
Owner Relations, Wyndham Vacation Resorts,
Orlando, Fl.

P.P.S.
The only response I have received since 4/16/11 is from AG. Nevada