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I have been receiving calls from Wyndham that I initially thought were spam. Upon contacting the company, I was informed that there was an error with their system regarding automatic deductions from January to April 2023, resulting in a balance of $30.12. These calls began in December 2024.
It is surprising that nearly two years after the error occurred, I am being contacted about this amount, and I was informed that the late fees would be waived. I was unaware of the error until I started receiving what I believed were scam calls. When I called previously, a representative confirmed it was a scam and advised me not to worry, but the calls persisted, prompting me to call back.
I am frustrated with this situation. I own two deeds with Wyndham, and this experience has been disappointing. If anyone is interested in purchasing deeds in Bonnet Creek, Orlando, please let me know.
Recommendation: Don't buy!!
Wyndham’s failure to quickly communicate the issue along with poorly managing this tiny amount due, along with ineffective communication is quite appalling. Reach out to Wyndham’s corporate office directly, present information regarding your account and request them to provide a formal explanation of the situation as well as its resolution, including the late fees that have been removed. Ensure that they send you confirmation in writing to the effect that your account is not delinquent.
If they don’t take the necessary steps to rectify your situation in a reasonable timeframe or maintain bombarding you with phone calls, think about reporting them to the consumer protection agency in your state. For such a company which you have once trusted and put your money into, it is disappointing to see this – if their services do not change, selling your deeds might be an advisable step to take.