Wyndham Vacation Ownership
Reviews and Complaints

I arrived at the JFK Far Rockaway Wingate by Wyndham on November 7, 2021, at 6:07 PM. I had booked my stay online for a rate of $85.20, which I thought included all fees and taxes. However, when I arrived, the front desk person told me that I would have to put down a $50 deposit. I was surprised because there was no mention of a deposit online, and all fees were supposed to be posted there. Despite my confusion, I agreed to pay the deposit since it was refundable. However, I was charged $50 twice, which totaled $100. I showed the front desk person my receipt and pointed out the error, but she insisted that she only charged me once. She promised to refund the extra $50, but I was still disappointed with the mistake.

When I got to my room, I realized that there was no iron, which I needed to iron my clothes. I also noticed that the water was cold when I tried to take a bath. I went downstairs to inform the front desk person about the issues, and she told me to run the water longer. I tried that, but the water was still cold. I went down again to complain, and that's when she told me that other people had complained earlier. I was frustrated that she didn't tell me about the water problem when I checked in. If I had known, I wouldn't have stayed there. She contacted the manager, but no one came to fix the water situation. I stayed at the hotel until 9:23 PM, but I couldn't take a shower because there was no hot water. I was so disappointed that I checked out and slept in my vehicle.

The front desk person told me that she had contacted the manager, but he didn't do anything. I decided to wait until 7 AM the next morning to contact the manager and ask for a full refund of both my security deposit of $100 (which was supposed to be $50) and my $85.20 room charge. The manager should have shut down the site for offering rooms and warned customers before checking in that there was a problem with the water not being hot on the second floor. The front desk person knew about the issue before she gave me the room, so why did she check me in on the second floor? I will never go to this resort again, and I advise people never to go there either because they're pulling scams and taking people's money without providing proper service.

I plan to contact my bank, Chase, to file a claim to have the money refunded due to fraud and poor service. I hope that the manager will take responsibility for the situation and provide me with a full refund. Overall, my experience at the Wyndham Hotels and Resorts was terrible, and I wouldn't recommend it to anyone.

I recently had a terrible experience at Baymont Midtown Savannah, and I would not recommend staying there. The staff was unfriendly and combative, and I was thrown out by the manager with my children after discovering that they overcharged us for the worst room twice over and tried to say it was an error.

My family and I checked in without any issues on a Saturday to depart on Wednesday. However, by the next day, Sunday, I discovered that I was charged an additional $348 and $187, totaling more than I even paid for the hotel in the first place. I woke up after a horrible night due to the shower being dysfunctional, but I did not complain about that. I woke up and checked my bank account as I do daily and saw two more charges that were on my bank account. I spoke to the staff immediately, but they wanted me to just brush it off as an error, which I did not.

Due to the 'ERROR' being made on a weekend, I had to wait until Monday to approach the manager, Kevin, about the charges. He said that he just got off the phone with customer service, who could not even explain why I was overcharged but said it should drop off when we check out of the hotel on Wednesday.

My husband is a member of the Wyndham Hotel Membership since 2000, and he personally called customer service to let them know what had happened. The manager apparently received a phone call from the corporate office at the same time, and he decided to come to my room and told me that he was "working" with me to get it fixed and why did I call to complain on him about the service?

We told him that it was my husband's right to do so, and he told us to leave his hotel as he was not going to deal with us any further and he would call the police to get us out. Needless to say, we packed up and also called the police, of which two officers showed up, and we related what happened. Even the officers were dumbfounded by this whole ordeal, and at the end of the process, the manager checked us out with only charging us for one night as he had already lost the battle with the police.

Three days later, I am still looking for my refund from this crook of a manager (Kevin) and hotel staff, and I told him if I have to wait for another two days, I will be calling back the police again! Overall, my experience at Baymont Midtown Savannah was terrible, and I would not recommend staying there.

Hotels and Resorts.

I gotta say, my experience with Wyndham Hotels and Resorts was not a good one. When I called customer service to complain about the disgusting room we were given at the Days Inn, the representative wanted us to pay for another room at a different hotel. I mean, seriously? We had just driven 700 miles to see my sick mother in the hospital, and the last thing we needed was to deal with a room that was in such a terrible state.

The walk up to the room was just as bad as the room itself. The garden beds were nasty, the maintenance rooms were disgusting, and there was trash everywhere. The laundry room was unkepted and the stairs up to the room were falling apart. It was just a really unpleasant experience.

And then we got to the room. Oh boy. There was some kind of substance splattered all over the room, including the lampshades. There were bugs in the light fixture in the bathroom, and I actually had to kill a roach in there. There were cobwebs everywhere, the AC didn't work properly, and only one lamp worked. The plug to the dryer had some nasty substance on it, and the fragrance plug-in was disgusting. I didn't sleep at all that night, and woke up with bug bites in the morning.

I was really disappointed with our stay, and I didn't expect this from Wyndham Hotels and Resorts. I'm requesting a full refund, and I hope they consider my request. I'll be sending them pictures of the room, and believe me, I have a lot more than what I'm able to share here.

To make matters worse, when I received an email from the front desk offering to return only 10% of our stay, I was insulted. I paid $98 for that disgusting room, and they think 10% is enough? When I called Wyndham again, the representative offered me only 3000 points and then hung up on me. It's just not right.

Wyndham Hotels and Resorts should know what they're putting their name on. I didn't get any satisfaction from either the Best Western Brooksville FL hotel or Wyndham Hotels and Resorts. It's just a shame.

I recently had the displeasure of staying at Hawthorn Suites by Wyndham North Charleston during my trip to visit family. Let me tell you, it was the worst hotel experience of my entire life! The floor was so dirty that my feet turned black just walking from the bed to the bathroom. The towels were grey and dirty, and the pillows had not been washed. To make matters worse, I found pubic hairs in the sheets. It was absolutely disgusting!

I was so grossed out that I slept in my clothes. The hotel was more like a poor apartment complex than a hotel. People were smoking marijuana in the parking lot, and there were frogs living in the pool! Who has frogs living in their pool?!?

To add insult to injury, there were no managers available when I went to the front desk to complain in the morning. How is that even possible? In my entire life, I have never stayed in such a filthy and gross hotel room. It was a complete nightmare.

I also stayed at a Radisson and a Best Western during my trip, and they were wonderful, clean, and welcoming. This hotel was the exact opposite. There was no complimentary breakfast, even though other hotels I stayed at had take-away breakfasts due to the COVID-19 pandemic.

I cannot stress enough how terrible my experience was at Hawthorn Suites by Wyndham. It is not fit for the public, and if it were bulldozed, burned down, and rebuilt, it may be an improvement. I should be given a full refund and an explanation as to how this hotel could allow guests to stay in such a dirty room.

I used to think that the name Wyndham Hotels meant something, but now it means garbage and trash to me. I had stayed at Wyndham hotels in the past, such as the Wyndham Resort in Orlando, Florida, and they were excellent. However, after my experience with Hawthorn Suites by Wyndham, I will never recommend a Wyndham hotel to anyone ever again.

Do not attend any of Wyndham presentations as they are complete lies. The latest one was where they told everyone that Wyndham owners voted to increase their inventory so they said they brought new inventory to have more expanded opportunities for travel (Lie 1). Actually they bought a travel company to sell you hotel rooms or rental cars. So Wyndham stated their stock holders voted to have this new product (Lie 20). The stockholders are actually Wyndham employees to ensure that any votes go in the direction they want, not the owners who own a few thousand points. Then the sales agent then tells you that because they purchased the travel company, to pay for it, all the owner's maintenance fees are going up by 50%, unless of course if you purchase more points (points that have no value) than you are grandfathered in and your maintenance fee does not go up. I wonder why the sales presentation is never recorded but the signing of the contract is recorded. Is that so that Wyndham can denied that no such thing was said. Now if you complaint they referred you to the exit portal where they will be glad to take your tens of thousands of points and give you nothing in return except a piece of paper thanking you for making their upper management rich with your money and take those points and make them even more money again and again. I would love to book wyndham resorts all over the world and sit in their sales presentations and tell the true to each person in the room the real truth about Wyndham.

This is the letter I have been sending Wyndham Since March 1o 2023

Attached is my "Mutual Release of Liability"

Please review the form and take the "Third Party Contract" off my contracts.

Also attached is a copy from USPS Tracking that shows Wyndham  has done nothing to help me since March 10 2023 when W. Williams signed for my mail at 6:00pm.  Included in that envelope  was a copy of the "Mutual Release of Liability".  I am wasting $569.75 on maintenance for every month that Wyndham does nothing. If I was at a resort buying a new contract this would be done in three days.

I have called many different Wyndham offices to get this moving without any results.

Please Help us.

Gary and Emily Nulph

1833 Blackberry Ln, Orrville, OH 44667

[protected]

[protected]@gmail.com

Contract [protected]

I am trying to sell or Exit our Wyndham contract since January 2023. Buyers or Wyndham will not proceed because I was Spammed into a third party contract. I have send the third party contract cancelation letter but have not had any progress

Thanks for any help.

Gary Nulph

[protected]

[protected]@gmail.com

On or about Sept 2022 Club Wyndham installed a new payment collection system. During the migration from the old system to the new they lost owner payment history and auto-pay information. on or about Oct 2022 I received my first "collection" call for unpaid maintenance fees. It was a total surprise because I was on auto-pay. I disputed the debt and was asked to send copies of bank statements to prove payment which I did. No response. Then another collection call and was asked to send copies of bank statements, I was told I sent the original e-mail to the wrong address (I sent it to the address I was given). I sent again to a different e-mail address, no response. Then another collection call where I was threatened with legal action. Again I disputed their claim of 4 months unpaid maint fees and was told I needed to send credit card statements in addition to the bank statements which I did, no response again. I believe I owe them one month but they will not repond. Then I recived another threatening collection letter. My account is locked, I cannot reserve stays, I lost points at the end of March because my account is locked all the while paying maintenance fees every month. One of the employees told me this happened to "hundreds" of owners.

The last few visits to Wyndham properties have not been good after meeting with your sales teams. The Legacy in Tempe, Az.,The Desert Blue in Vegas,and the resort in Destin,Fl.

The latest stay was at The Legacy in Tempe, Az. where they showed me an offer I was supposed to see over a year ago. No one at any of the resorts told us about. The offer they showed me was to sign my deed over and put me in a trust and I would have to pay 25k. The sales guy would not let me have a copy of that when i was ready to leave because the sales teams I had talked to in the past visits had been dishonest with me.They just wanted to sell me more packages that I didnt want. they said they were not making any money on me because I own Hawaii. I am very disappointed with your sale teams as they hide information from us so they may benefit. I love the properties and the people who work there but your sales tactics suck. Thanks Mike& Carlea Carlson

We are not happy about what went on at our tour! The sales person (Will) was not professional. It started off just fine but when we said we weren’t interested it went bad fast. He made comments to my wife about being too old to be able to enjoy a condo. Also said to her that we could purchase it for our grandkids because she was so old they’ll be able to use it. He ended up complaining about being stuck in Destin and how he hates it. I sold for a living and this was one of the most unprofessional sales jobs I’ve ever witnessed.

It was disgusting.

My card expired they say their system won't update card information until I am current on my maintenance fees, but their system is still auto drafting the timeshares payments. However, every time I call them they tell me yes they see the payments their system is taking but don't know how when they no longer show auto draft is possible for the expired card. In he'll right now with no way out!

I can't access my owner account despite making periodic payments of maintenance fees. I last accessed my owners account in July this year. I need an urgent feedback as to why my details are deleted from your system despite full payment for my time share and periodic maintenance fees or I will escalate to my US Attorney's who are on standby.

My member number is [protected]

Best regards

Victor Ogude

Wyndham took over Worldmark and Shell Vacation Club yet they refuse to merge the 2 accounts together and force us to continue paying maintenance fees separately even thought they are now Wyndham. We are paying double maintenance fees for access to the same pool of properties. On top of that, Wyndham Club owners, a 3rd timeshare entity with access to the same properties, have a 13 month window to reserve; yet, Shell and Worldmark owners have a 12 mos window. This means Wyndham Club owners has dibs on getting a reservation, leaving Shell and Worldmark owners twisting in the wind trying to pick up the leftover scraps.

Every thing about this company is reprehensible. During a sales meeting we noticed the saleswoman would leave the room when she wasn’t getting what she wanted from us. She would come back and steer the conversation “mysteriously” towards something we had discussed while she was gone. She was using her cell phone to eavesdrop! She would leave her phone in the room with us, then go out and listen to our private conversations.

The cost of this “vacation point” package has gotten so high we can’t afford to do things we want. So, when we contacted Wyndham about selling the points back, we were told one of our contracts wasn’t even worth enough for them to re-sell! We are paying fees and mortgage on something Wyndham admits is worthless.

I have talked to two agents today and explained this is the first time i have made a wyndham vacation reservation. Normally we trade into rci and reserve there. Wyndham sent an email saying transaction costs were waived. So we searched and found a vacation property we had enough points for. When i went to make the reservation , it showed i owed $149. I hesitated, but paid and decided to call wyndham today to check on that. The two agents told me that was a non refundable fee for points protection! what? i did not want points protection for a vacation that is 6 months away! that must have been the default which i did not see on any screen, telling me i opted for points protection. I would have removed that if i had seen it. I want my $149 back now. That is deceptive practice.

I reserved a room at the Wingate by Wyndham in Fletcher, NC on Oct. 18 and received multiple emails about my reservation leading up to my stay on Nov. 2. I told the hotel that I was a disabled veteran with mobility issues and that I would require a room on the ground level and reassured me that I would receive the accommodation. On the morning of November 2 at approximately 10a, I called the hotel to confirm that everything was squared away and once again I was assured that it was. I notified the staff member that I would be arriving between 4p-6p. I arrived at approximately 5p and the male staff member would not accept my credit card because it did not have my name pre-printed on the card. I have used this card multiple times in the past with no issues. When the hotel would not accept my credit card, I asked the male staff member who identified as the general manager responded that was not his job and continued to get irrate and unprofessional toward even going out of his way to tell me that he doesn't care if I am a veteran because that it had no standing on his job. The staff members I dealt with would not tell me the names of the management staff or the owner. I sat outside the hotel calling alternative hotels for nearly four hours when I needed to use the restroom. I went in the hotel and used the lobby restroom where I was followed to the door and when I exited I was told that I wasn't a paying guest that I could no longer use the restroom. In a very busy lobby, so do you want me to piss right in front of the hotel door or use a restroom. I did say that I cannot believe you are treating a veteran of the US military so disrespectfully when other guests began to complain about the events, I was told to leave the property and to walk the two miles at midnight to the alternative hotel that was a sister location while on crutches and carrying two bags. I called customer service they informed me the hotel's management team would have until Nov. 8 to respond. The contact did not occur and when I called customer service they gave me an apology that no one paying or not should be treated so disrespectfully and I recommended that I reach out to the property to get the owner's contact information and the company would recommend revising their website to display the correct information regarding payment when arriving at the hotel. Wyndham also offered me 3,000 reward points which is just a fraction of the cost that night and along with the embarassment and the humilation of being told I was scum and on the same level of a homeless person because I was a veteran and disabled. One of the male staff members was overheard saying that my only disability was that I was f---ked up in the head.

Background: In total, over the past 30 years, our family has bought four (4) contracts — three (3) annual point contracts worth 316,000 points and one (1) bi-annual point contract worth 168,000 points. Two of the four contracts were bought through Fairfield and the other two were bought through Wyndham.

Our family has in recent years look for other vacation opportunities outside of Wyndham, so we were happy that Wyndham announced the “Certified Exit - backed by Wyndham”. However, we were able to find little to no information on their proprietary websites. We made several phone calls to Wyndham and every certified specialist we spoke to had given us the same recommendation.

The recommendation from the Wyndham certified specialists who have access to our full account, including, but not limited to available points, statuses and years with Wyndham was to end our bi-annual contract first.

These are the reasons given by the Wyndham certified specialists on why we should follow this recommendation.

• With all four (4) contracts, this places us in the Silver VIP status. If we end the bi-annual contract, we will be automatically downgraded to the Bronze VIP status (300,000 - 499,999 points), based on our total number of points per year, with no additional purchases.

Our three (3) annual contracts have a total of 316,000 points. According to their website under “if your loan is paid in full”, we should have been able to keep our Silver VIP status or keep the credits.

• After ending the bi-annual contract, our family will still be able to use any of the available bi-annual points that we have not already used by either

• 2 years end; or

• As soon as possible when making reservations.

With this option, we pointed out to the Wyndham certified specialist that we do not have an option to select which contract to use when we make reservations. We asked them to show us how we can use our bi-annual points first, but none of the Wyndham certified specialists could provide us with a solution or an answer.

Without any official information on Wyndham’s website regarding the resolution of the bi-annual contract, we took the recommendation of Wyndham’s certified specialist we spoke to over the phone. On June 16, 2022, we ended our bi-annual points contract (worth 168,000 points). Wyndham completed the transaction in 30 days.

The results of this transaction were most unsatisfactory and regrettable, and resulted in more calls to clarify the discrepancy between what we were told and what had occurred.

• We were denied Bronze VIP status because we have a grandfather membership which was not mentioned during any of the previous conversations. In order to reach current Bronze VIP status, we were told to purchase an additional 105,000 points.

• We were denied access to the bi-annual points, because Wyndham deducted 168,000 points during the certified exit transaction.

All of Wyndham’s certified specialists have access to our full account information. It was never mentioned during any of our conversations that our points did not equal their revised point system nor is this calculation readily found on their website. They also did not value their promise in keeping our 168,000 points which every certified specialist we spoke to said we will still be able to use once the certified exit transaction was complete for up to two years.

Based on the carelessness and lack of accountability of Wyndham to provide full disclosure and accurate information, and mistrust of their customer service, we cannot recommend anyone to Wyndham.

On 6/7/22 I attended a Wyndam Timeshare presentation in Branson, Mo. I was promised many things to get me to sign a contract. As of today, 7/19/22, Wyndam has yet to fulfill any of the promises made. I have been in contact with my sales rep since day 1 until he quit answering my calls. After this I started contacting Wyndam to get answers. I have yet been able to get anyone to provide me with a copy of the contract or an answer to questions about what they were supposed to do so I could afford this timeshare.

On 7/6/22 I spoke with Mr. Mendoza who is a Specialist, Owner Resolution-Club Wyndam. I explained my situation and he followed up with an email to which I replied to the next day. I included all the necessary copies he needed and have not received any answers except, "He's working on it".

Someone also applied for a Wyndam credit card in my name for the down payment, which I wasn't aware of. After contacting the c/c co, I can't dispute the charge without going thru Wyndam. Got a bill, but no c/c from them.

Approximately 3 months ago, I stopped my auto pay with Wyndham and had them mail paper statements. The last 2 credit card statements reflect a $421.56 charge form Club Wyndham Plus. I called the number on the credit card bill and was told the Wyndham plus is the maintenance fees. I explained all of my Wyndham charges were supposed to be mailed. The person gave me this site and told me that it was impossible to mail statements since Wyndham deals with millions of customers. I have instructed my credit card company that I will not be responsible for any further charges on my card. Contract # is [protected]

I made a reservation on June 18, 2022, and I had to borrow points to complete the reservation. To my understanding, I needed housekeeping credit. It asked for my credit card information to purchase the credit. When I received my reservation confirmation, it showed I accepted point protection. I did not want point protection. I immediately called to inform them about the issue. I was informed by Louise in the care department that we can't credit your credit card.

On Monday, June 20, 2020 I talked with Amanda in reservations, and I talked with Nancy in customer care, and I was denied a refund. Your attention to this matter is greatly appreciated. Thank you.

Olander Harrison

While checking in at Ocean Boulevard 6/5/22 an owner update was presented in exchange for discounted tickets. The update was for a new program, great.

My wife and I made clear right off that we weren’t going to sit through a meeting and then be pulled into a sales office. We are happy with what we have. The rep told us that this wouldn’t happen. This was just a update on the new program available to members and after the update we could leave with the tickets.

Unfortunately terms to which were required to get the discounted tickets weren’t clear. I showed up for the update without my wife and was told that this was an issue. I apologized and offered to pull out of the discounted ticket deal. I was told that this couldn’t be done because the tickets were already reserved. So, my wife came down late to the meet which turned out kept a group of owners waiting in the briefing room 20 mins later than the assigned 9:30 time! Something that should have never happened..

Wife and I sat through the brief which turned out to be the standard brief my wife and I sat through the last 4-5 years. After which was the standard rep trying to pressure you into a point block sale. Nope, after the brief we left with our voucher.

Ten mins later the office is hounding us for the discounted tickets back for a refund. .. something that couldn’t be done before.

Worse part of being lied to, twice… is to be pissed off day 1 of your family vacation. Something that really changes your perspective about being a owner with Wyndham. So disappointed and disgusted. It’s all about selling you a bigger time share. Your experience is no of concern for at least this location.