Wyndham Vacation Ownership
Reviews and Complaints

My husband and I are very frustrated and disappointed with Wyndham Vacation Club. It is not at all what we were lead to believe we were purchasing.

Our first frustration is the inability to view resort availability online based on our membership type. We are required to call a reservation specialist and let them look up each resort we are interested in for availability.

The second frustration is because of the above mentioned limitation we are unable to easily compare airline prices to coordinate with the resort availability. In order to do so, the reservation specialist has to sit on hold while I go to another travel site to look up flights. Back and forth, back and forth... it is just not very 2016 - more like 2002 at best.

This leads to the third frustration in that we have to then coordinate the above two limitations with our own work schedule. I don't know about other companies but we can't just take off any dates we like. Time off requests have to be submitted and approved in advance of purchasing potentially non-refundable airline tickets.

If all of the above were not enough... the fourth frustration is there very limited availability in any of the locations we are interested in. Sorry, but Branson Missouri or the Wisconsin Dells are not our style. We were told we would need to book our time 2-3 months in advance – our last call to a reservation specialist and we are 6 months out before we can book a full week at a resort of our choosing.

I have combed through the Discovery membership property directory we were provided which lists the Club Wyndham Plus resorts available to us and it would be an understatement to say the majority of these properties are substandard 2 star accommodations at best. Most look like apartment complexes from the 1970s with dated furnishings and surroundings. Everyone knows only the best pictures are put in brochures, so it scares me to think of what the actual property looks like if the brochure images are not appealing. Trying to view the properties on the Wyndham Vacation website is no better with postage stamp size images which cannot be enlarged. To view better images I have to search/view yet another site.

Maybe our expectations were set too high. After all, the properties we were shown in the initial presentation were beautiful 4 and 5 star beach side resorts; yet even the Club Wyndham Plus resorts in Hawaii are not all beach side, with some many miles away from the closest beach – we’re talking about an island surrounded by water right?

We spent over four hours at the presentation/sales pitch and after saying "no" "no" "no" we were finally convinced to purchase the Discovery Membership to "try it out" before we considered a larger financial commitment. Shame on us for not innately knowing the extreme limitations we were to experience in our Discovery membership. At no time did the presenter or sales representative redirect us to any limitations mentioned in any small print nor were we offered to "view" images of the actually properties that would be available to us - nice bait and switch by the way.
I’m sure we were not the first to expect honesty and integrity from a company such as Wyndham. I’ve never been known to be naive or gullible, but this is one time I was taken for a fool. The only thing we discovered in our new Discovery membership was we were scammed.

Don’t deal and pay to the company www.wyndham.com. We booked the hotel room through their website, but when we arrived, the receptionist showed us completely wrong room. We tried to explain that we have booked completely different room, but the receptionist told that it was only room, which was available. Also, we asked to check out on the next morning for one hour later, but the rep told nothing and called to the police. Strange and improper company.

I received a call from Wyndham Vacation Resorts stating that I had won free airline tickets and to pick up these tickets I would have to attend one of their presentations that would take about 2 hours. I did not do my research before I went (which I truly regret now) and got caught up in their presentation. These people are extremely good sales people & they act like they are doing something really good "just for you".

The sales pitch started with the sales person asking about my travel preferences, then she started her sales pitch about how great it is to buy a timeshare with Wyndham Vacation Resorts (WVR). Another lady who was supposed to help with financing seemed initially to be very nice & seemed to want to do whatever needed to get me to buy by continually adding something to "sweeten" the deal (again, great sales techniques). I was talked into buying one of the cheaper packages & completed the paperwork for them to start the credit process with no down payment required; however, to not have a down payment meant I had to complete an application for a PayPal credit account. Fortunately (for me), I already had a PayPal account & couldn't open another one thru WVR, so they brought back another application for me to complete which would have been for a Wyndham credit card at almost 20% interest. This made me stop & think (& actually, it was taking so long for the credit process to occur that I decided to start checking the reviews for WVR on my phone & came across this website). I'm really glad I did find this website as it made me think twice about what WVR was trying to get me to purchase.

I had been asking questions throughout but not getting appropriate responses - they would give a response but not necessarily answer the question I asked. One of my questions/concerns was about how much my monthly payment would be & I was initially told that it would be appx. $125/month ... but then I realized that this was payment would only be for the WVR mortgage & did NOT include the additional payments I would have to make for the down payment financing & the monthly maintenance costs/fees. When I tried to get clarification on this, I was not given a straight answer. Also, the points required to be used for using one of the WVR seemed to be complicated & it appeared that I could be charged additional fees, i.e., "resort" fees.

After rethinking this, I told the sales & finance ladies that I had changed my mind & did not want to go through with this purchase. They tried to see if they could change my mind but after I said no a couple times, they seemed ok with letting me leave ... BUT, I was given a form to sign which indicated that this was a one time deal & I would never be offered this opportunity again. THEN (when I finally thought I was going to get the airline tickets & go home) I was taken to another sales manager who tried to sell me a points-only package (200, 000 points for almost $1900 plus interest - the points would only be good for 12 months but the financing would be for 18 months!). I usually buy my own hotel & airline tickets online & I have been able to get decent hotel deals for well under $100/night, so this did not seem like a good deal to me). I said no again & was finally taken to the checkout window which was very quick considering I had already been at WVR for over 3 hours (well beyond the 2 hour timeframe I was told)!

I would highly recommend to anyone considering buying into WVR to carefully read the reviews/complaints about this company. Also, keep in mind that the WVR staff are very well trained as I don't generally succumb to pressure sales tactics. These 2 ladies, especially the finance lady, got under my skin by sharing similar experiences (aka acting like their more my friend than a high-pressure sales person) ... but my "BS" radar did start going off when there was just too many 'similar' experiences shared.

Just another note ... I supposedly won 4 "free" airline tickets, but after I read through the packet, I realized that I will never use these tickets. You have to book through an 800 #, you HAVE to stay in the hotels listed in the brochure, AND you HAVE to stay for a minimum number of nights in the hotel selected. The hotel pricing is outrageous (some upwards of $300-500/night) and the majority of hotels I looked at in the brochure charge an additional "resort" fee for each night's stay as well as other fees. I would never pay these types of fees (or these room rates) when planning my vacations & I don't plan to start now. I was also given a $100 "dining" card ... but this too is a gimmick as it's not like a gift card. Instead, you have to go to a website, select a restaurant & the amount you wish to purchase in order to get half off the order, i.e., use $15 of the dining card balance to get $15 off of a minimum $30 purchase at the selected restaurant. This might have been an okay deal, but when I looked at the list of participating restaurants, there was not one listed that I had been to before.

My best advice ... stay far, FAR AWAY from Wyndham Vacation Resorts. You'll sleep much better if you do.

Wyndham Vacation Resorts sales pitch

Attended a sales pitch and didn't buy...very reticent about providing incentive and still have not received Spend a Night on Us rebate...without boring you with details, have attempted to contact for resolution multiple times...resent docs after being informed of fictional list of missing documents, etc...multiple attempts...clearly trying to avoid issue and hoping we simply go away

Additionally, the package appears to be designed in such a way as to discourage anyone from actually claiming the incentive. Not only are instructions vague and contradictory but package submission time limits and requirements for reservations are obfuscatory...get the terms and conditions (if they will give them to you) and read them in detail BEFORE PAYING for any package...note the vague terminology that they can and will interpret to their benefit...

Sad to say these difficulties affirm overwhelming online opinions of timeshares in general and Wyndham in particular...my next step is to add my comments to the lists...all for a silly $100...

Wyndham’s Board of Directors Must Act to Stop the Timeshare Fraud
The following is an excerpt from the lawsuit of Patricia Williams v. Wyndham Vacation Ownership, et. al. being litigated in the San Francisco County Superior Court. The facts set forth in the Complaint reveal what is widespread throughout Wyndham. The very same fraudulent sales schemes are being repeated at virtually every Wyndham Resort. These practices constitute an organized pattern and practice to defraud senior citizens in violation of numerous state and federal laws. Consequently, Wyndham’s officers and directors should be held accountable for what appears to be rampant criminal activity throughout its timeshare organization. We call on Stephen Holmes, Scott McLester, Franz Hanning, Ryan Morettini, Myra J. Biblowit, Brian Mulroney, George Herrera, James Buckman, Michael Wargotz, Pauline Richards to immediately stop this behavior and reform Wyndham’s timeshare business. We also call on the Board to voluntarily take steps to pay the defrauded seniors back – including settling the lawsuits brought by these poor elderly claimants. You now are on notice that this activity is occurring throughout your company.
Excerpt from Williams v. Wyndham:

“Ms. Williams attended training during the first few weeks of working in San Francisco. During the training, Susan Berstein indicated to Ms. Williams that illegal and/or fraudulent claims or promises were being made to sell timesahres. Mw. Williams immediately reported Ms. Berstein’s observations and the fraudulent conduct to Vice President Tara Dow. Ms. Dow did nothing except threaten to fire Ms. Bernstein .

When [Ms. Williams was conducting tours], Ms. Williams overheard other sales associates making illegal and false representations to various customers. It appeared to Ms. Williams that many of these illegal and fraudulent statements were being targeted towards seniors.
This conduct was also witnessed by co-workers. For example, owners were told that if they increased their points, they could do so at essentially no cost. For example, some owners were informed if they increased their points to the Presidential Reserve level, Wyndham would buy back the points or essentially refund the owners moneys if the owner waited at least eleven months to sell the points back. All of the Plaintiffs heard Anita Howell tell owners that they were going to have “guaranteed buy-back” if they wre enrolled in Presidential Reserve. In reality, the program was something different and instead of a buy-back program, it was a “right of first refusal” program where the owner would first have to find a buyer and then Wyndham could buy the property instead. This fraudulent practice was widespread in San Francisco and Plaintiffs are informed and believe that it happens at other locations too.

Klaleh York made similar fraudulent statements to owners in an effort to induce them to purchase additional points. Other member services representatives falsely represented that they were going to be reducing the monthly payments for owners or that maintenance fees would be “capped, ” when in fact such payments were actually being deferred or they were subject to increases. These “lower monthly payments” schemes in reality were simply a way to fraudulently induce customers into buying more services and borrowing more money.
Several associates also misrepresented the actual amounts the owners were currently paying for monthly payments so that they could be encouraged to purchase more points. Ms. Williams was aware owners were being billed through Bill-me-later when they were being told that there were not purchasing anything additional. Ms. Williams is informed and believes that the owners were billed through Bill-Me-Later so that the owners would not be able to ask for a refund of their money.

Ms. Williams was also aware of sales associates selling timeshares without a license, which she is informed and believes violates California real estate law. Ms. Williams complained to her manager Robert Parker, but nothing was done about the improper sales.

The fraudulent conduct was sanctioned by Wyndham as part of the process to drive sales. In fact, a technique was adopted where Anita Howell started to close deals for other sales associates using the same misrepresentations that Ms. Williams had complained about. In October 2010, Ms. Williams became aware that Ms. Howell was committing credit card fraud with some elderly clients by getting them to apply for more credit without their knowledge. It appeared to Ms. Williams that the fraudulent practices and misrepresentations violated California law and that Wyndham was illegally taking advantage of vulnerable seniors.

In fact, sales representatives were informed when older patrons would be coming in. They were encouraged by managers to target seniors and direct the “guaranteed buy Back” and “lower monthly payments” schemes at the older owners. Owners were also falsely promised rental income in case they wanted to avoid making their payments.

Ms. Williams was encouraged to engage in the illegal and fraudulent conduct in an effort to drive additional sales. She refused noting that the conduct was unethical and that it violated the California Real Estate Board regulations and that she believed it violated California law.
In August 2010, Ms. Dow hired a new manager, Steven, Savino, who had previously worked at the Williamsburg office. Mr. Savino started conducting training meetings in which he taught employees how to use unethical methods for selling timeshares, [and how to]manipulate customers [by going into] ethical grey areas.

In October 2010, Ms. Williams became aware that Anita Howell was committing credit card fraud on the elderly. She would have owners sign documents that were credit card applications but she told them they were papers to renegotiate their loans with Wyndham. The Ms. Howell would maximize the credit people had on their credit cards and use those funds to purchase additional timeshare points without proper authorization to do so. Ms. Williams became aware of the extent to which Ms. Howell was defrauding seniors who were owners. She would lie to owners about the fees that they were actually paying and deceiving them into purchasing additional products that actually increased their payments, when she was falsely claiming that their payments would go down. Ms. Williams complained about these practices to various managers in the San Francisco office.

Numerous supervisors and managers were aware of the fraudulent practices and targeting seniors. Among these were Robert Parker, Linda Tanner, Jim White, Steve Savino, and Vilen Kazaryan.

Ms. Williams confronted Ms. Howell about her fraudulent practices, and she asked, “how can you do this?” But Ms. Howell who was known as a “sales machine” responded that “you can’t have a conscience in this business.” Ms. Williams complained about Ms. Howell to the Director of Sales, but was told to “keep your mouth shut or you will be fired.”

“…the fraudulent practices were often directed at senior owners due to their perceived vulnerabilities.”

The very same fraudulent sales schemes are being repeated at virtually every Wyndham Resort. These practices constitute an organized pattern and practice to defraud senior citizens in violation of numerous state and federal laws. Consequently, Wyndham’s officers and directors should be held accountable for what appears to be rampant criminal activity throughout its timeshare organization.

We call on Stephen Holmes, Scott McLester, Franz Hanning, Ryan Morettini, Myra J. Biblowit, Brian Mulroney, George Herrera, James Buckman, Michael Wargotz, Pauline Richards to immediately stop this behavior and reform Wyndham’s timeshare business. We also call on the Board to voluntarily take steps to pay the defrauded seniors back – including settling the lawsuits brought by these poor elderly claimants. You now are on notice that this activity is occurring throughout your company. Failure to act in resolving this conduct would be a breach of your duties to Wyndham’s shareholders as well as Wyndham’s owners.

Also, we are calling on all the attorneys at Wyndham to stop fighting against these poor elderly seniors that did nothing but rely on the misrepresentations of your sales people to their very destructive detriment. You add insult to injury when you drag out their administrative or legal claims – essentially calling parents like mine liars. Therefore, Scott McLester, Gregory John Bendlin, Charles Bott, Thomas Alan, Ryan Morettini and all the other Wyndham lawyers need to start having some compassion on these poor people! You’ll find that becoming part of the solution and not the problem will always be in the best interest of your client – Wyndham.

Wyndham’s Timeshare Schemes - Why Wyndham Timeshare Owners Upgrade – Pain v. Pleasure Tactic When I first started researching the timeshare industry in general, and Wyndham’s timeshare division in particular, my reaction was similar to most – how could these people continue to buy such trash. Its one thing to be duped into buying the “Discovery” program, but these same people continue to upgrade (buying more points) against what they will confess is their better judgment.
When I was first told by Wyndham timeshare owners that Wyndham’s timeshare business was built on fraud and deception I was very surprised. After all, those of us who are not familiar with timeshares or Wyndham’s timeshare business know “Wyndham” to be a high end hotel brand. But when one looks more carefully at Wyndham, one finds some very interesting facts. First, over half of Wyndham’s revenue comes from its more controversial timeshare division. In fact, if you add to that its Vacation Exchange division, comprised mostly of RCI (an equally controversial timeshare exchange business), one finds that a small percentage of Wyndham’s revenue is actually generated by its higher end hotel division.
So that seems to explain why so many people, almost one million, would even consider purchasing a Wyndham timeshare – they walk in thinking they are being pitched by a reputable high end hospitality company. However, Wyndham Vacation Ownership (WVO), Wyndham’s timeshare brand, is run by a very different brand of people. WVO is run top to bottom by sales people – the types of sales “experts” that can sell the proverbial ice to the eskimo. Because that’s really what they do – they sell more and more timeshare points to people that already own plenty of timeshare points.
The following fact may surprise many readers. Over 70% of all Wyndham’s timeshare sales are to EXISTING timeshare owners. At first glance I thought this must mean that Wyndham’s members really enjoy owning Wyndham timeshare points – right? That couldn’t be farther from the truth. In fact, Wyndham always quotes an old ARDA report that claims 83% of all timeshare owners are pleased with their timeshares. Wow – 83%. That almost seems impressive except for two facts. First, ARDA is the trade association (lobbyist) for the big timeshare developers like Wyndham – so its not exactly a neutral source. Second, Wyndham should actually be embarrassed by this statistic (they use this same study in every annual report apparently to evidence to their investors that their owners love them). Since Wyndham has about a million owners, this study reveals that at the very least 170, 000 don’t appreciate being Wyndham timeshare owners.
But – it gets worse. After a little research one discovers that this ARDA data was actually submitted by their clients – the timeshare developers. One now has to wonder just how much this 83% was inflated. Take Wyndham for instance, their data comes from their very own client surveys – allegedly completed by timeshare owners following a purchase. But…that’s not all together true. Upon interviewing numerous current and former Wyndham sales representatives, one begins to hear the same sordid practice. The majority of sales people interviewed said that they, the sales person, actually complete the survey. Encouraged by their managers to ensure high ratings, the sales people fill out the customer surveys. Well, there we have it. The number of dissatisfied Wyndham timeshare owners is probably a multiple of the 170, 000 (my guess is over 300, 000 dissatisfied owners).
But, all this digresses from the purposes of this paper – answering the question of WHY Wyndham timeshare owners continue to buy more timeshare points. After all, these timeshare junkies know that timeshares are largely worthless - but they just can’t seem to stop themselves. This timeshare schizophrenia (failure to recognize what is real or false) is hard to understand until one really delves into the details of the timeshare system itself.
After researching Wyndham’s timeshare division, the reasons for this self-perpetuating addiction to timeshare upgrades slowly began to reveal themselves. This research will be presented in 10 parts, each designed to explain and support one contention. The following begins our findings.
Number 1 - Psychology of Pain and Pleasure – The first reason Wyndham timeshare owners continue to upgrade their timeshares are what we’ve entitled the Pain v. Pleasure Tactic. Every timeshare owner was asked why they would continue to subject themselves to the long and arduous high pressure sales meetings. Everyone’s response is generally the same – they are forced into these meetings every time they try to use the timeshare they’ve already purchased. In other words, these owners go to use their timeshare at a Wyndham resort and are coerced and badgered until they attend what is normally called an “owner update” meeting. I’ve yet to find an owner that says they in any way appreciate these update meetings.
These meetings have nothing to do with helping the owner use their existing timeshare, and everything to do with selling more timeshare points. In fact, these “meetings” routinely last hours longer than promised, using every sales manipulation tool in the text book to convince the owner they simply MUST buy more points. In the words of several owners, “they can make your vacation hell if you refuse to attend these sales meetings.” Remember, these owners are there to use their timeshare for vacation – the pleasure end of the equation. They resolve that they have to endure some pain (the sales meeting) in order to get on with their vacation (the pleasure).
Any Wyndham owner will tell you though that these meetings still aren’t that simple. We’ve been told by countless owners that the sales tactics used by Wyndham are far beyond anything they have ever experienced. What was amazing was how consistent each owner’s story was no matter where the resort was located. Whether in California, Florida, Nevada, South Carolina or Missouri – the stories were strikingly the same. Many of the lawsuits against Wyndham attempt to list the numerous bait and switch techniques used by Wyndham sales people. One lawsuit, however, seemed to sum these techniques up the best – that Wyndham will simply “say anything to get you to buy more points.” In fact, there are recordings on YouTube of Sales Managers telling their agents just that – tell the customer whatever you have to get them to buy more points.
One particular technique is especially difficult to overcome however. These largely elderly owners are routinely shamed, intimidated and ridiculed into purchasing more points. Wyndham is the only company I’ve ever researched whose sales staff routinely put down other Wyndham resorts and sales representatives to sell more points. Owners are told that the last purchase really screwed up their accounts, and that the only way to fix things is to . . . buy more points. That in order to qualify for a “new” program, whether its Club Wyndham Access, Pathways, or some new VIP level, that just happens to fix everything wrong with that customers timeshare – is to upgrade.
In other words, Wyndham has become an expert at upgrading their own timeshares because what the owner was originally sold was simply wrong, inappropriate, not sufficient, etc. These poor owners are consistently told that the previous sales person really lied to them, and that the only way to fix things is to . . . buy just a few more points. So what begins as an owner update meeting normally ends with the owner signing another stack of 30 or 40 documents (usually over 100 pages that Wyndham is banking on the owner never reading till the rescission period expires) to purchase another 154, 000 Wyndham timeshare points.
The Next installment of “Why Wyndham Timeshare Owners Upgrade” will be released next week. In the meantime – STOP BUYING POINTS!
Note: I believe the fraud depicted in this article is a routine pattern and practice at Wyndham. Sales fraud has become inherent throughout Wyndham Vacation Ownership and needs to stop. It is time for the Board of Wyndham to take a stand against this corporate corruption. Failure on the Boards part to root out these practices constitutes a breach of their fiduciary duty to Wyndham’s shareholders, and in our opinion makes them culpable for the company’s fraudulent practices. Each of the following are jointly and severally liable – Stephen Holmes, Myra J. Biblowit, Brian Mulroney, George Herrera, James Buckman, Michael Wargotz, Pauline Richards, and all Directors and Officers of Wyndham Vacation Ownership including Franz Hannng and Ryan Morettini.

Wyndham's officers and directors have been making hundreds of millions of dollars from their stock options and excessive salaries while fleecing our country's elderly with worthless timeshares. Each of Wyndham's directors is absolutely aware of what Wyndham does in fraudulently selling Wyndham timeshare points to senior citizens.
They are part of a scheme that preys on our parents and grand parents to spend their savings on timeshare upgrades, while the Board members are issued more stock options. Each and every Board member of Wyndham (Stephen P. Holmes, Myra J. Biblowit, James E. Buckman, George Herrera, Brian Mulroney, Pauline D.E. Richards, Michael H. Wargotz, Franz Hanning, Ryan Morettini) should be held civilly and criminally liable for their corporate greed.
Wyndham is currently under investigation by the SEC for stock manipulation and securities fraud. Everyone should let their state attorneys general and elected officials know you want an immediate investigation into these people. The sick irony is that Wyndham's corporate predecessor, Cendant, has numerous officers and directs sitting in prison today because of their greed! Its time for these Wyndham officials to join them in jail!

Beware of Wyndham they are a scam from the very first call. They do not communicate with each other or the resorts you stay in. My husband and I just got back from a vacation where we attended the presentation. They did not put us in the one bedroom condo we paid to upgrade to, instead we were put in a one bedroom suite. We listened to our neighbors beside us and above us the whole stay. The space was half of what we paid for, and nothing like what we were supposed to be staying in. The lady at customer service argues with me that I wasn't told I would have a one bedroom condo, full kitchen and personal balcony when I had the verification number and confirmation number. Then she changed her story and said that Wyndham couldn't hold the one bedroom condos with the resort so that is why we were put in the suite, so they lied to me during the upgrade call just to get us there. DO NOT BELIEVE THESE PEOPLE! The presentation sounds too good to be true because it is and they hide behind the point system so you can't see all the money you will be throwing away in the short and long term. Thank god my husband and I didn't buy into this, and I hope people will see the truth about Wyndham. Misrepresentation of everything from the start to the end! The employee BigJohn is a perfect example of what you get with Wyndham, and he shows the kind of people that work for them.

I was lured to sign into a Discovery membership agreement that allows me to have 20, 000 credits of vacation rentals within two years. However, when I got home, the contract says that I have only one year to use it and when I tried to book several vacation places of my choice, they are all unavailable through next year. The company has asked for $3, 129 for this credit, which I truly believe is a scam. I have written my letter to cancel this agreement and hope this company would honor their words according to contract - customers can cancel within 5 days!

Do not get involved with ANY Wyndham Company. Once you buy into them you are obligated for LIFE! They promise you the moon and give you nothing for your money. We gave our Wyndham Deeded property away December 2013, The ownership was transferred by a title company and recorded with the state of Hawaii in December 2013. Our dues were paid thru January 2014. They continue to send us bills and call us four and five times per day. We have sent them registered letters with certified copies of the title transfer FIVE TIMES and they still continue to hound us for money and we are not owners or members of Wyndham.
DO NOT BUY INTO THEIR GARBAGE YOU WILL REGRET IT! I cannot say enough bad about this scam outfit.

On the contract it states, Purchaser may cancel in writing any contract for the purchase of a timeshare, without penalty or obligation. I canceled a contract within 72 hours of the 7 days in writing of the initial signing of the contract, via certified mail. I received confirmation of the cancelation. However, my credit card was still billed for $300 15 days after the signing of the contract. It has not been refunded.

we were convinced at a timeshare presentation in 11/12 to purchase a 2 year "trial" membership at Wyndham SOuth Lake Tahoe. It has a small amount of places you can book. Over the course of time since, we have attempted to book vacations (whether days out, weeks or months ahead) we get the same story. Sorry, that vacation is not available...and then they try to get you to book into some other location that has nothing to do with the vacation you are trying to book. The sales people did a great job into snowing us into believeing this was a worthwhile program, but we spend $1900 and it is about to expire and not been able to book a vacation. In actuality, the told us, it would be good through 11/14. Come to find out (after reading the fine print after trying to book one last vacation this june) the 2 year program actually ends in july, 2014 and oh, for a fee we can extend it to November 2014, however, the places you'd like to book/go between now and then are not available. Would love to seek legal action for a refund, but it would likely cost more than the $1000 they've already gutted us for.

Recently purchased enough points to go Platinum. We've been timeshare owners since the mid-80's and have learned the in's and out's of ownership. We have been quite pleased with Wyndham (via Fairfield) and feel that we get our monies worth by condo rental, auto rental and airline ticket purchases. But during the sales "presentation" (we've been through enough of these that we know what to expect), we were counseled by the salesperson and his supervisor about how to use the Extra Holidays rental program effectively. There were two significant "untruths" that we were told - of course, you don't know until it's too late. The first has to do with booking / re-booking a rental as to reduce your point outlay. We've done it quite successfully in our own bookings of units for personal use and were told that we could do the same for units deposited into the Extra Holidays program. A definite lie, for when we attempted to re-book, we were told that you can't once deposited. No, it's not a matter of misunderstanding the sales person - we are very diligent in our questioning and my wife takes copious, and accurate notes. The second was again from the counsel of the sales person. He strongly suggested using the Waikiki Beach Walk as our first plunge into depositing rentals. We deposited two rentals - a one bedroom and a two bedroom, both for a week in late February (you would think that that would be a good time for snowbirds). I don't remember the exact number of points but it was somewhat greater than 700k. This didn't seem to be a problem at the time since we figured that we could halve that usage by de-booking and re-booking.

It is now mid-April and we just got our first check from Extra Holidays. Of the two units, they only book two days in the two bedroom unit. So the hype about the Extra Holidays, potential return on investment (in Wyndham points), the counsel on where and when to book was all hooey. An of course Extra Holiday's takes 40% plus for booking fees - so someone got a really great deal and we got the shaft. Will never book with Extra Holiday's again. We can self book and be the recipients of all the proceeds (and manage our bookings to full weeks if we want) without the overhead of Extra Holidays.

Always felt that we knew when we were being fed a line by the sales staff and their superiors. We typically only go to the sales meetings when we either are expecting to make some kind of transaction (as we had done when we went platinum) or go get the "booty" from sitting through the so-called "update". We immune to the pressure, but because we were buying up, we let our guard down by buying into the "how to use it most effectively" scheme. We didn't do our homework prior (with respect to Wyndham Extra Vacations) and that's really shame on us. I'm sure there are some of you out there that have used that program effectively - you've been around the block enough times and been willing to "learn" - as we did in effective use of our points for travel - but it was too tough a lesson to learn and buyers should beware of the mis-information that can be (and often is, when you see the number of complaints about sales tactics) delved out during the sales, high pressure, presentations.

Let the buyer beware.

They continue to bill me on a contract cancelled within 24 hours even after sending confirmation on the cancellation. Over three months, six to eight employees have '"corrected" it but it doesn't stop -- and there's no communication between departments. It was done in Atlantic City. Does anyone know the name of the law firm that handled the elder abuse case in Atlantic City against Wyndham?

Although I have already contacted the "escalation" department with this company, I find it necessary to inform you of the constant wrongdoings I have received. After over 12 years of vacation ownership with this company, and many arguments as well, it saddens me to think I had been yet swindled again. I was promised a credit voucher for a stay up to $100 dollars and because I live in 2013 and used the internet to book my stay instead of calling in the reservation, my rebate was denied. When I called to see why my check hadn't come for the "rebate" it was explained to me that because I did not follow steps 1-7 on the back of the rebate, I was not getting my money back. Well, the only step I did not follow was number 1- it did not say you MUST call it said to call to book reservation. I went on the website instead since that's what most of us do these days and booked my room. I paid for it therefore I should be entitled to a rebate if a receipt was sent in. It is a scam! The first women i spoke to said many people make this mistake- well I guess that's a good way for their company to get lots of money from "mistake " makers like me. So sad a company can go downhill because of bad press- they should be ashamed of the amount of complaints they get.

We have had a timeshare since it was Fairfield.
Wyndham changes it policy to its advantage on a regular basis.
We were sold a second account (6 months offset expiration date) in order to transfer points from one account to another. They called it "points that never expire". Now we were told that they "Wyndham " has fixed the glitch and this is no longer possible.
I am going to contact the Attorney General in all states involved. FL, NC, NV, NY and AZ. All the states that there reps lied to us.
Has anyone else had this problem. I am looking to see if there is a class action lawsuit.