Wyndham Vacation Ownership
Reviews and Complaints

I attended my owner's update today, August 8, 2017 at the Wyndham in Williamsburg, VA. I was told it would only be one hour, they would give us lunch, which they did - it was Delicious! Shout out to the Chef at Rocco's Wiliiamsburg. During the presentation they talked about rewards and benefits that I wasn't getting and said if you're not getting them talk to your representative which I did. Well Galvino started out with our best interest and tried to explain why we're not eligible for the extra rewards because we purchase our unit as a Resale. I understand that so we can't get the perks. Give me my gift and let me go enjoy my vacation. Well He really tried, or so we thought. He was gone for a while and then another person came by and asked us to fill out a survey. Afterwards, he realized we were supposed to be applying for the Wyndham Rewards credit card - which was to our surprise as well. In any event we filled out the form, Galvino - NEVER returned, didn't explain anything to us. I don't know if we were approved for a card, nothing. He didn't come back so thank us, nothing, not a word!
Very, very unprofessional in my book and I thought we was professional.

We saw three (3) different Wyndham associates and the last person came over and walked us to get our gift - which was a discount to Busch Gardens which we wanted and will enjoy. Our appointment was for 11 am and we were done at 1:51 pm. TOTALLY UNACCEPTABLE and Shame on YOU Wyndham. Now I know WHY my husband NEVER wants to sit through these.

Date July 16-22, 2017
Tidewater Condo Room 2207
Cust # 2079665

My family and I arrived 2 hours early and we went ahead and checked in. The front desk customer service Manager Cami said she would text my phone when our room was ready. After an hour went by I went back to the counter and double checked to make sure I had not missed the text and she said no. I told her I was not getting good cell service so I would just check back with her at 4 to see if our room was ready. At 4 I went back to the counter and asked for our door code and Cami proceeded to tell me check in started at 4 we were not guaranteed a room at 4 so I showed her a screen shot on my phone from your web page showing check-in was at 4 not starts at 4. I said that is unacceptable because you will want me at of the room at 10 not starting at10. So she goes and said she will check on the room. She leaves the counter and comes back about 10 minutes later. She talks to a customer, I ask her about my room. She just looks at me and ask the person behind me can she help them. She helps two other people before she acknowledges me. I asked again about my room. As am standing there, several other guest are getting upset about the 4 o'clock check-in. The elevators were broken so we had to wait well over 30 minutes for them the entire week. Our air condition was not working when we returned form super at 10:15PM. I had to trouble shoot with an operator for about 15 minutes. I had to hold up a mattress while my husband flipped the breakers on the breaker box. After about 15 minute's the operator assured me the AC would come back on. It did not. I had to call again, the afternoon's line. I spoke to someone else. He told me to take batteries out of a remote to try and correct the problem. (This is what I want to be doing at 11pm in a $1500 condo.) After all the trouble shooting the air still was not fixed they moved us to another room for the night (so I had to uproot my family of 5) but told us we would have to be out by morning and our air would be fixed the next morning. At 10 am we were in our old room it was scorching hot and had not heard from anyone so I walked down the stairs all 22 floors (too mad to wait on an elevator) and asked why have we not seen a repair man. She did not know anything about it.) She went and got the “customer service” manager. I told her everything that happened last night and she said she would TRY and get a maintenance man up to see me she just did not know when. I said no, I want someone up there now. It is hot as crap up there. I did not pay all this money to sweat. This is ridiculous. I have never been to a place like this before and I can assure you I will never return. Every person I encountered there echoed my sentiments. From check in to check out it was a joke! I have stayed in Dustin or Panama City Beach for the past 12 years and this has been the worst vacation I have experienced. I will never use ResortQuest nor Wyndam Vacation for any of my vacation needs because clearly customer service is not a top priority.

Please share for training...it is clearly needed.
Debbie Fender

Hi There
My name is Ghislain Guinois
I am going to the Wyndham for over 20 Year ... last month I book 6 night with my sale team ... they overcharge me one night and I am working for one month to have a credit ... lived 5-6 message to Hailey the sale director and she never call me back ... I know the hotel will be sold but I don't think is the way to treat a 20 year customer ... hope you can help me with that situation ... good luck if you want to reach ...Hailey the sale director ...

Our last Wyndham vacation was less than what we have come to expect and I didn't want to write distastefully-hence the reason for the delay. Today is 7/18/2017 our vacation at Bonnet Creek was 6/5 thru 6/11/2017

I am hoping that someone will be able to resolve my issue.

I called to set up my Disney vacation in April. I was told by the representative that I would be able to use my Wyndham points for the tickets into the Disney World parks. I had more than enough points left over after booking into the Bonnet Creek resort, and there was a Wyndham representative on site that would be able to help me get this all taken care of.

The day that we got down to the resort 6/5/2017 we did go down to the Wyndham representative but due to the company wide website updating that was going on she could only see that we had 30, 000 points and that wasn't enough for the Disney tickets.

She said I should call the Wyndham customer service number and request that the additional 195, 000 points be released then she would be able to get us the tickets against our Wyndham points (We were not the only clients with this issue for this time period).

I went up to our room and proceeded to spend 2 and 1/2 hours of my vacation time on hold waiting for the customer service people to pick up - they did not, the recording stated because of the high call volume and the new website they were having difficulties and to try back later. Again I called back and spent another hour of my vacation on hold to no avail. I logged into my Wyndham account, I could see the 30k points and the drop down for the additional 195k points - I printed this information and took it back down to the representative and tried explain we had these additional points and we wanted to use them for the Disney tickets. She wasn't able to pull this thru the computer system she was using and wasn't able to print the Disney tickets for us to use towards our points.

This being our family's only big vacation this year -- (we were assured that we would be able to use our points towards the tickets when we called an made the reservation -- then because of an update to your website we weren't able to). We ended up paying cash for the tickets - we were left with no choice.

The representative on site assured me that she would be letting her contacts know of this issue and I would probably be receiving a call from Wyndham to help resolve this issue. I have not received a call or an acknowledgement of the situation I was left in.

I would like to suggest that this issue be resolved with a refund for our Disney tickets in the amount of $645 and some odd sense.

This has left us with a bad taste and experience for myself and my family, I feel this has been very poor customer service on Wyndham's part. I will not refer any of my friends to Wyndham at this point. .

If additional information is needed, please feel free to e-mail me at [protected]@comcast.net.

Thank you in advance for your consideration to my situation.

My wife and I agreed to hear a "1 and a half hour" sales presentation in New Orleans on her birthday so we could get free tickets to the aquarium and a riverboat. It took over 4 hours, and they kept sweetening the deal until we handed over a credit card. We read reviews online and immediately rescinded. The next day we still had to tell our credit card that the charges were not authorized and wasted too much of our vacation trying to contact them. The toll free contact number listed here is an endless succession of attempts to get your credit card numbers (a senior call button, a free Bahamas cruise, etc.)

During a stay at Wyndham hotel in Grand Rapids, Michigan, on June 15th I cut the bottom of my foot on an unknown object is the pool or hot tub. I have bee trying to find out what it was and if pool and hot tub drained due to blood in the water. I have gotten nowhere and no help from the hotel chain or the hotel directly.
I feel everyone should know about how badly they treat customers and the lack of concern over the blood in the water makes me think. What else is in the water at their hotels and hot tubs.
I just asked to cover the cost of my insoles and socks that got ruined due to blood soaking them, no way they want to pay.

MEMBER #: [protected]
Sheldon Woller and Elinor Braitman

At the presentation of Club Wyndham Discovery, we were there for 4 hours (well past our 1-1/2 hour we were told it would take). At the end of the presentation, we were sold (if that's the correct terminology) 400, 000 points.
When I got home and read through the material, I tried booking a vacation using the free airline tickets we received for coming to the presentation. I quickly learned you have to use the airline tickets in conjunction with a hotel you are connected with. There is also a minimum day stay. Upon looking at the rates and the minimum nights to stay, it is astronomically expensive and way out of our means.

NONE OF THE ABOVE INFORMATION WAS EXPLAINED TO US AND DEFINITELY DOES NOT HELP US TO PLAN A VACATION. IN ADDITION, WE ARE STILL CONFUSED AS TO HOW TO USE UP THE 400, 000 POINTS WE PAID FOR AND RECEIVED.

AS A RESULT OF THIS, WE ARE DEMANDING THE RETURN OF $3, 524.00 AS SOON AS POSSIBLE SO NO FURTHER ACTION HAS TO BE TAKEN ON OUR PART.

THANK YOU.

My name is Dwight. I have been trying to book a trip on my Discovery package for over 2 months. They have been having system issues. They were having issues moving my account to their new system, so I was unable to do anything. Now my Timeshare trial package is about to expire and I have not been able to use the remainder of my points due to their mistakes. Now, nothing that I wanted is left to book, so I wont be able to do anything. For the entire 2 months, every person with Owner Care that promised to contact me after starting a ticket or case never did! I finally got one person to email me, but nothing was resolved and it seems as if they can't do anything about their mistakes, so now I'm left with nothing after spending almost $2000.

I'm paralyzed from being hit by a drunk driver 12 years ago. I booked a room in Orlando on Disney grounds in March. I booked an accessible room, but when I got there, I was placed in a regular room. I couldn't take a bath or do anything due to it not being accessible for me. They had to wait until a family moved out before they moved me, which they did. But at that point, I had only 1 day left on my vacation. It was a wasted vacation with no compensation at all.

Recently, for everything I've been through, I was only offered 25% off a future vacation with Wyndham Extra Holidays, something else they want me to pay for. I've given up on looking for a resolution. I was really looking into doing a permanent timeshare, but now at least I know about how the customer service is with Wyndham. SMH

This email was for Erik Jansen.I have not yet had a reply and I'm furious...

Good day Mr Jansen,

I recently stayed at the Encore Gateshead where I woke up itching.I thought at first I was allergic to something but could not work out what it was.Then I checked the bed and found I was sleeping on a mattress cover that had very recent bodily fluids on it.

I was disgusted so I checked the room and found it to be absolutely filthy.Dust, rubbish, blood stained towel and milk were under the bed.The pull out bed was even worse and had blood stained pillow also.Curtain hooks were missing causing the curtains to hang from the top in an unsightly manner.Every ledge was completely caked in dirt.It was the same in the bathroom but worse behind the bin.I had a cracked sink and broken shower also.

We're talking months of build up here not a day or so.The manager agreed that it looked as though it hadn't been cleaned for years!

I then went on a tour with the manager and we found cutlery, food, straws and napkings all around the restaurant underneath the seats and on them.This was after the restaurant had been cleaned.These things had been there for months.

The Toilets were dirty and our feet stuck to the floor.Behind the bins was more rubbish that had not been cleaned for days.We found a till receipt that was three days old next to the guest PC in reception.

The whole hotel was disgusting and while I was waiting for my new room I was given a Soya Latte which was made from Soy milk that had gone off! I then had to pay £3 for that privilege.

I was told I'd be given a new room but it took over 2 hours for them to clean it.I waited and was told by my employer not to come in as too much time had passed.I lost a days money.

I said I was leaving and that I wanted a refund.I was told I could only have a refund for one night of the two and that I still had to pay the parking for two nights also.

The general manager was rude and asked me to go away as she has to get to the doctors.She was furious and very rude due to me highlighting the state of her hotel.She shut the door on me and told me to deal with the manager.

I asked to speak on the phone with head office and I was given an US number.I asked if I could use the reception phone and was told that the general manager has stated that I cannot use the hotel phone.

I could go on but have wasted too much time on this already.I'm disgusted by my treatment.After all it was me who slept in such appalling conditions.I even had a meal in that filthy restaurant restaurant.

I took photos and also recorded the excuses I was being told.

I hope to hear something very soon about how to rectify this.

Yours sincerely

M J Sesbury

Club Wyndham,

While on our honeymoon at the Wyndham Desert in Las Vegas, NV, last week, our stay was less than a great experience. Some of the staff from the front desk, the Activities staff, to the bell hops, weren’t the most pleasant or the conditions in and around our room!

As we stayed in room #416, very picturesque. However, the bathroom sink had a very slow drain, there was a constant whistling sound coming from the hallway, directly across from our round that continued every night for a few hours, there was what appeared to be 2 very large beetles in the living and bedroom areas, sometime we were able to connect to the internet, other times, not so much and there was very messy grout around the shower door and corners. A real eyesore.

On three separate occasions we contacted the front desk, who stated they would report it and send someone from the maintenance department. I kid you no, on our last morning, as we were literately leaving the room to check out, someone from the maintence department came by! Unbelievable! We explained our concerns, and he said he would tell the manager, so they could take the room out of service.

As somewhat new property owners that have visited a few properties, this was the very first time that we didn’t receive that top-rate guest customer service, that we have come to appreciate!

We’re not looking for any freebies, we just wanted to make you aware and hopefully will address in a manner that future guess won’t have the same bad experiences.

Mr. & Mrs. Darrin M. Strickland

My wife has spent over four hours over the last couple of days trying to contact you regarding an issue stemming from a Las Vegas stay a couple of years ago. We booked a stay in Las Vegas and upon arrival we could tell that the resort was not satisfactory. We required a disability friendly room, but the room we were given was not so. We stayed only one night, and then moved to the South Pointe hotel for the duration of our stay. The Wyndham staff at the resort were friendly and apologized that the room we had was inadequate. We were told to contact Club Wyndham before our next reservation and they thought you would be amenable to crediting us for a day or two for our next stay.

We have been trying to contact you to do as such. We have booked four nights in Waikiki starting June 19 - June 23, but it should have been for five nights through June 24. We are seeking an additional day (in lieu of our previous experience). Can you help us? My wife, Patricia, can be contacted at [protected].

I am hoping that someone will get back to us, as so far our Wyndham experience has been disappointing to say the least.
Thanks for your consideration.

Jack Evans
[protected]@aol.com

P.S. The call wait times are ridiculous. Help the economy - hire more staff -you'll have fewer dissatisfied members.

However there is NO WAY to use it. I was told it had to be used 30 days in advance of travel and of course there is no place in the vicinity of where we wanted to stay that is available. This 'gift' is a total ripoff and I will never sit for another presentation!
This was a time share presentation for Wyndham propertiesto be awarded a one week stay in a like condo that we rented for the week that we were there in 2016.

Good morning Sir/Ma'am:

I was invited to attend one of your Club Wyndham Seminars for 22 April 2017 . I spoke at length with one of your representative at the Expo (2 April 2017)who seemed pretty genuine and agreed to show up at the seminar. On the appointed day, I showed up, but forgot the document the representative gave me. I'd taken an Uber to get there and was a little flustered by the attitude of the personnel at the front desk. A friend of mine was also in attendance and she was dealing with her on set of issues. Once we got everything situated, I filled out more paperwork and took a seat to wait for the seminar. A few minutes later, I was called back of the room and questioned about something that I mistakenly marked. As a retired disabled vet, with a government job, I make well over the amount of 60k per year. Your rep then asked me if I had my taxes with me to prove that I made over 60K . Initially, I began looking for it, but could not pull it up on my email. Then, I began to think..."is this there way of weeding out who they think want buy anything?" Since when do you expect someone to pull out there income tax documents to attend a vacation seminar? I'm not buying a house from you. So, I pulled up a document from my employee to show what I made per year as a government employee. I was was told that due to me marking the wrong block, that I couldn't cross it out and initial it because of some type of audit. I thought that was weird, because again, as I stated earlier, as a former soldier, when a mistake is made, one crosses it out and ads an initial. I currently belong to another vacation program and only agreed to come to this one because I wanted to see what your program had to offer.

It took me a while to write this complaint, because not only had I wasted my time & money (uber) but I was a little embarrassed by the situation. Funny thing I noticed was the other two ladies who were told to leave due to one not having a credit card (she makes $125, 000.00 per year as a GS14 in the Government) and the other because her husband would not attend. We thought it quite amusing that your employees would ask us to leave and you could have had three potential customers.

Friday night 4/21/1977, my sister and her husband invited me and my fiance to have dinner and drinks for my 40th birthday. We went with my sister amanda gonzales, who had made a reservation online, so she could check in. At that time, (knowing that we were going to have drinks) we decide to also book a 2 night stay there at that location. It was very nice and the young man (Front desk clerk) had made accommodations', since there was no microwave or refrigerator. He was very polite. When we went to book the room, the system was down he had said so he gave us the room for a two night stay at $128.00. We paid in cash. He had said in the morning that we could pick up our receipt. So when we asked for a smoking room, he had told us that the smoking floor was on the 3rd floor and that it was being renovated and that the hall lights were out so it was very dark. He gave us the key to room 311. I didn't think anything about the receipt, since we were going to be back. We went out got back a little before midnight. At 6:30 am I and my fiancé went downstairs to get breakfast. Nothing was set up and there was no one at the front desk? We rang the bell and also rang another bell that was next to it. We went back upstairs to let my sister know what was going on. We called the front desk and some man answered the phone and replied that no one was at the front desk and he also was looking for someone. We called and made a complaint at that time. We went to our rooms and went back to bed. At around 1:00 or 1:30 pm on saturday4/22/2017, we were rudely awakened by a house keeper and another women who i'm assuming was the owner. She made us go down stairs as she yelled at us and was asking what was going on and that she was going to call the police? It was awful I had never been treated nor talked to in that manner. I felt it was very unprofessional, rude and disrespectful the way they treated me and my family. Those employee's are a direct reflection of the franchise name. Do to their employees negligence, we were not refunded. I was told the employee left and never left our receipt nor confirmation number to state that we rented a room there. We were paying guest. I would also like to state that the lady who was yelling at me grabbed my arm and attempted to try to rush me down the stairs. I have spoke to our attorney and let him know about this situation. I have not heard from anyone at the hotel were we left a copy of our drivers license and a brief statement. If you do not resolve this in a timely manner I am sure our attorney will be happy to! Cynthia rodriguez [protected]

In July of 2016 we stayed at the "Wyndham Smoky Mountain" resort and had multiple issues: Ants in the bathroom, Smoky alarms going off in our room only at 4:00 am (took 1 1/2 hours to get resolved), Workout equipment broke all week, Outdoor hot tub not working. So the resorts offered either dinner show tickets, dinner voucher or the Resort voucher. Since we had most of the shows and dinners planned, we took the Resort voucher. We were NEVER told there restrictions with the voucher like:
1. can only book 60 days in advance.
2. room available is limited availability.
3. time / season would limit the availability.
If we know this we would've taken the Dinner voucher or something else.
Wyndham has been unable to help resolve this and is just giving us the run around. The latest was for a stay in the Pocono's and again no rooms available because quote "Spring Break and Easter". Who know that the Pocono's was a hot stop for spring break or that Easter was a heavy travel time?

Several attempts to use rewards for hotel rooms has been unsuccessful. It's a scam earn points you can never use, plenty of rooms if your paying cash. Inn is full when using points/rewards.
If your looking for a rewards program don't look here. On line attempt to use points locks you out unless your willing to pay by credit card.
Just this morning checked on a hotel plenty of rooms if I reserved by card, attempt to use reward points locked out.. called 1800 number he was unable to do anything help. Suggested I call back on Friday directly to the hotel. Why would I want to wait six days to maybe make reservations
This program is a scam

The manager is very rude. My friend had came out and ate breakfast. She thought it was free because like the other Wyndam hotels it was free breakfast. He told me when I came back inside from smoking that she owed 5.00 for breakfast. Watched my every move until I gave him 10.00 fir ny breakfast too. Then when I came downstairs to gwet my key to work at door. He repeatelyb kept saying your checking oput today. Just like he was telling me Yes, you are checking out today. Very unprofessional. A guest had came in and it was an extra 10.00 for early check in.

check in and he had already put it on his card without telling him when he dud it. It is like he just assumes it's ok.

This is the 3rd time that I have stayed at this specific motel this year for a week at a time. Not more than 2 weeks ago I was able to use my member perks and use my free late check out. I am checking out in the morning and once again I called the front office to request to use my free late checkout and I was told that they now have new owners and that they do not do that anymore. so I am being told that I am not able to use my gold member perks at a wyndham hotel. I am not understanding why I am being refused. they are still advertised as a wyndham hotel and k am receiving rewards points for my stay. I would understand if I was told that it was not available due to some one having a reservation to my room or some other administration issue, but that is not the case. I am just being told that they "don't do that anymore", so I am just being refused to use my perks that I have earned by spending quite a bit of money and feel that I should be given. Thank you

The Wife and I spent the night at Super 8 in De Soto Ks . 10-18-16. The hall going down to the room had a strong odder of smoking, as well as being dirty. I was afraid to open the door to the room. When I opened the room it was not quite as bad as the hall. The last time the carpet was clean, was when it was NEW. The bed spread smelled and the curtains had holes in them. The last two super 8 hotels I have stayed at were bad. The one before this one was not only extremely worn out and smelled, but the man at the desk could not speak English. The super 8 has gone from a good hotel to a dump. I will not be staying there again. I have stayed in a Super 8 every sense they opened with an $8 room. It has gone down fast ever sense the hotels were being run by people not from the USA. They are not spending money on upkeep. I have seen hotels they operate until they are not fit for business. Then they lock the doors and walk away.

Charged $134.00 but services not rendered since they could not accommodate our requests.
Itinerary #: [protected] for june 5th to june 6th:
We booked a suite at this hotel through expedia because it is a pet-friendly hotel. When we arrived we were told that the suite is not a pet-friendly room, and that they could give us a room with 2 queen beds. I agreed until they told me that they could not accommodate my request to have a sofa or 2 comfortable chairs since we had been driving for just over 12 hours, and sitting on the end of a bed with no back support was not an option. The lady at the desk told me to contact expedia for a refund. Even though it was about 9:30 at night we searched for a found a hotel which could accommodate us. Now 2 days later we arrived at our destination, and i called expedia. They called the hotel, and we were told that they were keeping our $134.00+! We are shocked that we would be charged that much for literally nothing. We did not even go into a room. No sheets, electricity, water, etc were used. The individual who is refusing to give us our money back is "sarah" the "gm" for that hotel. I called "customer service" for the hotel. They contacted "sarah", and then told me that she will not refund our money. We are not wealthy people and that much money is a hardship for us to lose for no service. We feel that this is very bad business when we did everything right and are still out that much money. We understand about hotel policies, however feel that to be penalized for that much money is unconscionable. Only about 1 hour had elapse from booking on expedia to leaving the hotel so it is not as if they had been out anything monetarily. Sarah had mentioned that our confirmation from expedia includes a statement to contact the facility for the pet policy. No such statement exists on our confirmation. Therefore, we would have no way of knowing that the suite we selected was not a "pet" room.
We booked a suite, however americinn did not fulfill their end of the contract since we were not allowed the room we had booked. According to our advisors, we were not required to accept a lesser room in lieu of the one we booked. We were also advised that since americinn did not fulfill their end of the contract by giving us the room we had booked and paid for, americinn is required to reimburse for the room we had booked and entered a contract with. Under rules and restrictions on the confirmation is the sentence, "prices and room availability are not guaranteed until full payment is received." our american express was immediately charged when we booked the suite, and therefore the available suite should have been honored or we should have been reimbursed. Sarah is digging her heels in, and still refusing to reimburse us.