GeoHoliday Vacation Club
Reviews and Complaints

Dear GEO Holiday,

I am writing to express my extreme dissatisfaction with my timeshare ownership experience with GEO Holiday. I was sold a membership under false pretenses without proper knowledge or disclosure of pertinent information. I was misinformed about the terms, conditions, and investment value of my timeshare. I have been taken advantage of, and I am now struggling to make payments for a timeshare that has no value.

When I purchased my timeshare, I was under the impression that I was buying real estate property. However, on a follow-up call from your company six months later, I was informed that I was actually not an owner but a member. To my surprise, I also learned that GEO Holiday operates through a points system, where I needed to buy more credits to be able to use my timeshare properly. This is an entirely different model than what I had initially agreed to, and I was never made aware of this during my initial presentation.

I had asked the two sales representatives I sat down with after the presentation if I could go home and think about it, but I was pressured into buying on the spot, claiming this was a one-time offer. I was misled, and offered information was incomplete and lacked specificity. It needed to be made clear that I was buying points and not property, which was a significant factor in my decision to purchase.

Furthermore, the value and use of the timeshare have not been as expected. I was not presented with accurate and substantial information about the investment value of my purchase. There was a clear lack of transparency, which has caused me to lose confidence in the integrity of your organization.

I have made attempts to resolve this issue with your company over the phone but have not received any satisfactory responses. Therefore, I am requesting that you cancel my timeshare membership.

I trust that you will take my concerns seriously, respond appropriately, and take steps to avoid such misconduct in the future.

Thank you for your attention to this matter.

Sincerely,

Stacey Wynn

Sapphire Resorts

We originally bought the timeshare in 2018 in anticipation of my retirement in the next few years. We participated in the “member information” phone call, a scheme to get us to purchase more shares which we naively did. Only because we trusted and believed what the sales associate said to be true. We are Canadians. Our Prime Minister restricted Canadians' travel during Covid. When we couldn’t travel during covid, Sapphire still took all the fees despite us asking for some relief during the trying times, which they had refused. David and I were misled into the purchase of the share. We were told such great things in the presentation, and we have not found any of the information given true. Once the travel ban was lifted, we contacted Sapphire to inquire about a place in Florida. There weren't many options available and what Sapphire had to offer was way too expensive. At that moment, we knew we had a problem. David and I are current with all of our payments. We have NEVER used the services of Sapphire, nor did we ever take advantage of your original promotion of a “free” weekend away. David and I do not owe Sapphire anything. We would like to cancel our contract, and we would like a refund! There is no reason you can’t aid us in achieving this goal.

Thank you,

Carmen Kergl & David Nicholls

Contract number [protected]

My husband and I were in Vegas for our Anniversary in February 2022 and got talked into attending a presentation. The sales presentation was very interesting and they offered us a trip to Hawaii if we signed up. They told us that we got a special deal for $8000. And that we would get 33,000 points which would allow us 4 vacations a year in beautiful resorts and be able to use the concierge service to book all our vacations. They bragged about having so many resorts plus access to RCI and how the maintenance fees are low and never go up. When I finally tried to plan a vacation, half the resorts I looked at were completely outdated (we are talking 90's motel quality) and dates were inflexible or did not exist. I spoke with RCI customer service and they pretty much said you have to book out at least a year in advance to use any of there places. They said that we would be given discounts on plane tickets, car rentals and cruises. That is only available with RCI and is basically the same as using kayak or priceline. They totally lied about how easy it would be to go on vacation and we could use it to share trips with friends and family members. They said you could get any size rental for $299 a week but if you need a 3 bedroom unit (which are never available anyway) it's more like $599. We were excited about taking our kids on some cool vacations but now won't even be able to because they lied about everything and our money is tied up in paying the monthly fee and yearly resort maintenance. The trip to Hawaii is pretty much worthless as well. It was supposed to be all expenses paid airline and hotel. It only flies out of certain airports so you would have to pay for a plane ticket to fly out of that airport. Totally a hassle.

We purchased ten years ago and it was Geoholiday. Turned into Sapphire. Since we purchased (paid in full) al the rules have changed. Never have dates available unless you want to rent. Changed the points system so now the initial points we bought will not pay for anything. They lied about the points, said we could use them for Las Vegas anytime which is where we bought because that was our favorite. Also, they said we could vacation every year and transfer our points to save for big vacation which is a lie. The whole saw pitch was a complete lie with no way to use it now. Our points are basically useless and now they are trying to get us to pay for a gray card. We want out. We will pay the transfer fee to give it back but we want OUT!

Hi everyone:

We were hooked into a contract with GEO in 2005. 1 week every 2 years and maintenance fees every year. We’ve lost credits once before as we missed a rollover by a few days….this time we lost credits again as we were not able to travel during Covid.

We want out of this 48 year contract!

We have tried numerous times to request speaking to a supervisor, no success.

We want out….

We want out….

I don’t know how many times we need to say it.

Who can we contact?

If anyone has had success getting out, please let us know how.

Thank you.

We purchased time share a while a ago. ( > 15 years ago). Over the years, it appears that the company changed ownership a few times. It is hard to determine who owns them.They never notified the members.

Over the years , the cost of maintenance fees tippled and they charge in US currency ( from 500- 1450$) . In 2016, they overcharged the maintenance fees and when they reimbursed the difference they paid it out in Canadian currency. When I pointed that out they pretended they did not notice. Essentially they paid out the difference , but I had to be persistent .

Lately there has been a lot of unauthorized activity with my points ( December 2021) , so I had to spend some time on the phone and email requesting them to fix things that I did not request ( switched my point to voucher with a 6 month expiry )

Recently, when I enquired about the exit strategy I got a run around between few companies ( Club Wyndham , GEO and Safire Resort) they also do not share the process .

Is there an official class action lawsuit ? It sound that there has been a lot of comments about it . Dragana

Hi,
We are members of the Geoholiday club. We have noticed that we could not acces our Geoholiday Club
resorts anymore. We noticed that our club resorts were posted on the Internet such as Expedia, Booking.com and others for booking a hotel to anyone in the world. This removes our exclusivity to club resorts which is a breach of contract because we have to reserve via Geoholiday. We are granted access to our resorts only if there is availability. We went to the small claims court and won our case. After judgement we hired a bailiff and with a big surprise the bailiff was instructed that Geoholiday at lac Morency as nothing to do with that hotel as they claim. As such this is a fraud because of false advertisement. I would not be surprised that Geoholiday does not own most of the hotels they claim.
I encourage all Geoholiday members to check this out and claim for breach of contract at the small claims court or fraud via a lawyer.
Geoholiday is now via Starpoint resort Group INC, at 235E Warm Spring Road, Las Vegas, NV89119, Tel:[protected]

We reserved our week #43 for our kids to use the facility and they got there to check in to be told no reservation and nothing they could do! We have paid maintenance fees for 20+ years and never! Used it to be told we don't have a reservation! Absolutely the worst service we have received, now we are struggling to get our kids safe and in a hotel that we once again have to pay for. We were also told no rooms available but on booking.com I could get a room there? Customer service?

This is a scam. Sold out and never is available. All the information they gave about banking your points so you can take a big vacation is not true. You have the points you have and can't carry past two years. Now they have changed the point system and the points you bought won't even cover the cost unless you put money with it. Total scam. Need help

We bought our timeshare in 2014. We were lied to. They said we would receive a deed, that we bought at the Jockey Club and could use it once a year, that our points would never expire...etc.
The pressured and bullied us into signing saying we couldn't just walk out because we'd never get this deal again.
We have never been able to use our timeshare even though we have never missed a payment. They say it's booked out months in advance or that there's no availability. The fees keep going up and now it has changed hands to a new company whom we have never signed any documents with.
The company hasn't even updated us on Covid Issues with their properties since 2020.
In short, we want out. They placed us in a no-win financial disaster and Covid has only made it worse.

I want to give back my geoholiday timeshare due to financial conditions and i did not even know about the merger with sapphire resorts/geopremier club so now I have maintenance fees i cannot pay on top of not knowing of the merger. They did not contact me to tell me of the change as I was not getting their mail. They had my phone number.
I have never been able to use this timeshare before with geoholiday and now that I do not know my account number.
I want to give back the timeshare.

Hello

I have a contract with GeoHpliday for vacations I haven't used for a long time

I stopoed paying the fees and I wand to get out

Could you help me ?

got mis lead by sales reps i want out.

We were pressured into buying the timeshare in 2015 and were told that the properties are available worldwide. For the last 6 years, we have been paying annual maintenance fees, but have only managed to book two vacations because they have no availability. Even for these two stays, we had to pay RCI booking fees around $300, and the places we stayed were totally two star resorts. We have been trying to get rid of it for years, and don't know how to go about doing it without paying an arm and leg. If I don't pay the annual maintenance fee, it will affect my credit report in addition for being out of the fees paid.

My payment is too high now is 978.77 I t was 700.00all of those who are sick of paying for timeshares from these scammers please read this. If you are making payments through equiant financial you need to know this: they did not loan you any money! They are just a payment processor for geoholiday. They collect the money from you and give it to them! So, if you stop paying, geoholiday is the only one out money! If all of us who were lied to and swindled stop paying maybe they will take notice that we will not put up with their dishonesty. Stopping payment can be a pain in the butt. You may have to cancel a credit card or change bank accounts or even banks, but worth it. Also, stop paying your maintenance fees. Why pay for something you did not buy! I bought what the salesman told me, not what geoholiday is in reality. For those of you who are paying through someone else, look into it. They may be the same sort of company as equiant financial. I hope this info is helpful to a few of you out there. I am going to continue to gather people together to try to start a class action lawsuit. But that means people need to get in touch with me. I am a mother of 3 young children and don't have time to track down everyone!

[protected]@yahoo.com jose a martinez account [protected]