GeoHoliday Vacation Club review: Customer service regarding points balance

This is a formal complaint regarding the way I was treated during today's
(Jan 21 -25) interaction with your member services agent "Destiny".
My background is in customer service, and this person has absolutely no business dealing with clients. She was argumentative, abrasive, dismissive and absolutely reluctant to pass me to a manager to discuss my concerns. She accused me of yelling at her, when she was yelling over me. I was simply trying to get her to listen to me, which she refused to do. She accused me of treating her as a child, when I was simply using her name to get her to listen to me. She then began to use my first name in an effort to upset me.
We have been members for over 20 years, and have NEVER had an experience like this with your organization. We have NEVER abused the system, and she was alluding to this. This individual put me on hold multiple times with the purpose of trying to get me to hang up. Her retaliatory statement when I asked to speak with a manager was, "I can do this ALL day mam".
What is going on with your company!? I am a reasonable person, and cannot believe this is the type of person you hired to assist your clients, that pay for the privilege to stay at your resorts. If this were with any other company, I would terminate the arrangement, as I simply do not deserve to be treated this way by ANYONE.
After this horrible interaction, I would like this referred to your head office.
I know that I have been placed at the bottom of the list for a call back from a manager, and fully expect the same experience from whomever calls me.
I would very much appreciate the opportunity to discuss my concerns regarding today's interaction with someone in your head office, and would like the contact information for this office.
Thank you.
Chantal Burns and Lee Shields