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I got sucked into a sales pitch at wyndam waikiki beach walk resort, I returned the next day and told them that I could not really afford the contract, then the real pressure was on and since I had another appointment I ended up keeping the contract. It should have been voided. Now it's two months later and i'm told that since I did not do auto-pay I would be charged another 1/2% intrust on top off the already ripoff intrust they charge. I was never informed of this until I called and asked why the payment was $15 higher than I was quoted. This is the worst ripoff co. I have ever come across and I would warn anyone to avoid doing business with this co. Their contracts are very involved and when your on vacation you will tend not to read them completely for if you did you would find your self on a one way street gong the wrong way. They have you by the short hairs with no way out.
The complaint has been investigated and resolved to the customer’s satisfaction.
After five years in the timeshare industry primarily working for Wyndham Vacation Resorts I wanted to respond to a few responses I have seen on this website concerning this company. First of all, let me say that what many of you are saying is true about the lack of customer service. The sales reps from the front line to the back line are told they are there for one purpose and one purpose only and that is to sell timeshares. In daily sales meetings the employees are told it's not what you say but, it's how you say it to the consumer. This and the fact that management does not 'police ' the representatives is another. You are allowed to get away with what ever it takes to get the job done until you are put on the hot seat.
You have managers who are some of the most amazing creative writers you will ever meet when it comes to their financial predictions of what their units can produce and will push their people to write these ridiculous numbers - no matter the cost.
After writing this you must be wondering why a person would stay and what kind of person would stay. This company on the surface takes very good care of its employees..ie.. full benefits, good income, liberal time off, etc. They are always considered one of the top 100 companies to work for. I am not alone when I say this that there are a lot of people employed for this company who perform their job very well and take pride in doing well.
In reading the one comment written about one of the representatives Ms Prevatt I was somewhat surprised. She always took a hard line with making sure that any individuals she spoke with understand everything that was happening and how they could as an owner proactively protect their interests.
I too worked on the phones with the owners and find it amazing how many individuals would make a major purchase like this without thinking it over. Just one question - wouldn't walking away from a $50.00 premium be a better situation than a $40, 000 timeshare you don't, won't need?
The concept of timeshare is wonderful and works for those who truly take the time to learn how to use their product - no matter who is selling the product.
It is unfortunate that this company doesn't recognize the importance of quality customer service, owner education, etc. It is true this company has had many challenges in the past and if only realized that chasing the almighty dollar and ' saying whatever it takes ' IS unethical, dishonest and a shame.
I like so many others who wanted to do a fair and decent job have come to realize that all the things this company says it stands for are untrue. I will never seek a job in this industry again.
I have friend who is a school librarian in a small Arkansas town. She went with a friend to one of these presentations. They lied to her, telling her that within two years Wyndham would own all the resorts in the RCI book and there would only be one reservation line. They told her they'd help her make money renting out her points. Once she found she'd been lied to, she phoned their "owner relations" people who stood up for the lying salesman and said it was basically her word against his. Then she contacted the folks at advocates against timeshare fraud and with in 3 weeks she had a senior vp of the company calling her to apologize and telling her that the contract had been cancelled and all her money returned. You can reach them at
advocatesatf@gmail.com
They can help you even if you're past the 'rescission date', get it touch with them.
Since you worked for them, would you know how we can get out of a timeshare we recently bought with them last month in Las Vegas?
They totally lied to us saying our points never expire and that if not used will roll over into the next year. we had no reason to think they were lying because if someone says something we like to think the highest of that person and believe they are telling the truth but they straight out lied to us. Now it's past the 7 days and we don't know how we can get out of it. Would you?
just send a cancellation contract and close your bank account you gave them so they don;t deduct money from your account.cancel the contract and tell them that they did a breach of contract by lying to you that the points are rolled over and that it never expire...and tell them its impulse buying..
i am sick and tired of owners ### and complaining about wyndham... learn how to manage your damn timeshare... stop calling owner relations freaks...i am sick and tired of dealing with incompetent 'gold' owners, , , , , , i dont hatw working for wyndham i hate tgheir owners