Villa del Palmar Cancun Luxury Beach Resort & Spa
Reviews and Complaints

We have never visited this resort but instead exchanged with other clubs within the Universal brand.

We have paid timeshare dues for over 10 years.

We have had some financial issues due to family illness and needed to release our timeshare. I apparently just missed the deadline for the year needing to pay $760. plus dollars to release the time share back.

Given that we have paid the maintenance dues and never visited we feel we have contributed.

We requested that they take the timeshare back. The other time share we owned took it back immediately but not this group. They have put a bill collector on the case.

How can we get this resolved - the bills are piling up.

Compré un tiempo compartido con Villa del Palmar, pagué el día de la firma del contrato una pequeña parte de la membresia y con unos pagos pendientes a corto plazo terminé de pagar el valor total. La Razón por la que firmé el mismo día de la presentación fue porque si lo hacia ese mismo día obtendría inmejorables beneficios de parte de ellos que de otra manera no me los darían. Revisando posteriormente el contrato logro darme cuenta que el contrato da exageradas garantías a favor de ellos y para los miembros no, hay mucha desigualdad. No veía ninguna clausula donde se acuerde de que manera puede uno finalizar el contrato, cuando por alguna razón ya no lo quieras o no puedas seguir pagando la membresía. Si uno incumple con los pagos de las cuotas o pagos de mantenimiento ellos suspenden el servicio y cobran, pero si ellos incumplen con las reservaciones no hay ningún compromiso, ni está claro quién es el representante legal de la empresa o con quién dirigirte, porque siempre te mandan de un departamento a otro y nunca quiere tomar tu llamada. Decidido a no pagar un centavo más y que no quería seguir lidiando con los trabajadores incompetentes y groseros de Villa del palmar, contraté a unos abogados en Mexico que se llaman mexican timeshare solutions, lo mejor que me pudo haber pasado, nada que ver el servicio de ellos con los de Villa del Palmar, me ayudaron a salir lo mejor librado posible, ya no más pagos a Villa del Palmar y no más estrés por conseguir el dinero para pagar su membresía que jamás tiene disponibilidad. Si de algo sirve mi testimonio, no se dejen, ni regalen su dinero a hoteles abusivos como villa del palmar, investiguen que si es posible cancelar.

Fuimos estafados por grupo villa durante nuestras vacaciones en los cabos, nos tuvieron por más de 5 horas presionándonos y dándonos alcohol, ahora que entramos a estos foros nos damos cuenta que todo es parte de la trampa para embaucarnos y hacer que firmemos el contrato. Como ya queríamos irnos firmamos el contrato de manera forzada. Al día siguiente volvimos con nuestra carta de cancelación y no nos la aceptaron, hablamos por teléfono con el gerente y nos dijo que no era posible cancelar, pasamos 3 meses hablándoles por teléfono y enviándoles correos entre "negociaciones" y no nos resolvían nada, hartos de que se burlaran de nosotros contratamos con mucha desconfianza a mexican timeshare solutions, ellos nos ayudaron a cancelar nuestro tiempo compartido, nos tomó otros 5 meses más, pero salimos libres del contrato con grupo villa. Mi recomendación es que lean todo antes de firmar, sean firmes cuando digan que no quieren comprar y si los invitan a una presentación de tiempo compartido con grupo villa no vayan, solo es pérdida de tiempo y dinero.

Si están pensando en adquirir un tiempo compartido con Villa del Palmar, pierden su tiempo así como también perderán mucho dinero, de preferencia por experiencia propia no compren ningún tiempo compartido, son totalmente fraudulentos, ni siquiera se les ocurra ir a alguna presentación de tiempos compartidos, lo mejor es que eviten este tipo de lugares, son personas sin escrúpulos de lo peor.
Mi esposa y yo compramos un tiempo compartido en el 2015 con Villa del Palmar, definitivamente no lo hicimos porque quisiéramos, lo hicimos porque no hostigaron hasta el punto que firmamos el contrato, al día siguiente hablamos para decirles que queríamos cancelar nuestro tiempo compartido y nos dijeron que estaba todo bien y que nuestro tiempo compartido estaba cancelado y que nuestro dinero aparecería reembolsado, al mes siguiente recibimos nuestro estado de cuenta y no solo no nos reembolsaron nuestro dinero, sino que nos estaban cobrando más dinero, inmediatamente me comuniqué para explicar mi situación y decirles que era un error y me contestaron que no había error que nosotros jamás llevamos los documentos oficiales para hacer una cancelación y que hasta este punto era imposible porque ya habían pasado los 5 días que teníamos para cancelar, y teníamos que quedarnos con el tiempo compartido aunque no quisiéramos.
Pagamos las primeras 3 mensualidades porque no sabíamos que hacer y no queríamos que se nos enviara al buró de crédito y después empezamos a tener problemas económicos que nos impedían continuar pagando una membresía que ni siquiera queríamos. Mi esposa entre sus amistades obtuvo el teléfono de una compañía que nos podía ayudar a cancelar la membresía sin tener que pagar nada por adelantado, yo me rehusaba a contratar alguien, porque creía que solo nos iban a ver la cara otra vez, porque una vez que te engañan te vuelves muy desconfiado, pero nuestras opciones cada vez se reducían más y teníamos muchos pagos pendientes con Villa del Palmar. Nos dieron la entrevista por teléfono, nosotros les platicamos todo y nos enteramos que prácticamente todos los que compran un tiempo compartido son engañados de la misma manera que nos engañaron a nosotros. Afortunadamente esta compañía que se llama mexicantimesharesolutions no nos estafó y nos pudo cancelar nuestro contrato, si no aquí seguiríamos regalándoles nuestro dinero a los ladrones de villa del palmar.
No cuento mi historia para dar lastima, ni para que vean que me Salí con la mia, la comparto para que la gente se entere de esta mafia y su manera tan poco ética con la que trabajan y que el gobierno también busque la manera de multar a esta gente por estafadora es hora de que se haga justicia.

Mi madre adquirió un tiempo compartido en Villa del Palmar en Cancún en agosto del 2014. Después de pagar miles de dólares, ella no gozó de ningún beneficio, porque el sistema ha sido deliberadamente creado de manera que sea tan confuso cómo es posible. Nada de lo que se le prometió era verdad, intentó de mil maneras llegar a un acuerdo, pero nada resultaba de provecho para ella, mi madre es una persona mayor y cada vez la veía más preocupada, yo decidí ayudarla con la situación, esta gente de verdad es abusiva y sin corazón, son unos expertos en el engaño. Cansadas y después de varios intentos de ver que no nos iban a ayudar y solo querían darnos largas, contratamos a Mexican Timeshare Solutions una empresa que se dedica a cancelar tiempos compartidos. Mi mamá no quería contratar a nadie porque decía que todos son iguales y solo querían quitarle más dinero. Así que yo me contacté con ellos y me dieron una consulta gratis, donde me dijeron cuales eran las posibilidades de mi mamá, todo me sonó muy convincente, leímos detenidamente el contrato y vimos que estuviera por escrito que si no cancelaban la membresía de mi mamá no se les iba a pagar ni un centavo, ya solo tuvimos que esperar hasta que un día nos contactaron y nos dijeron que ya estaba todo listo, ya sin tener que lidiar con la gente de villa del palmar, fue un gran alivio para mi mamá y para mi verla por fin tranquila.

My husband and I purchased a timeshare at Villa del Palmar and it had been a nightmare. The reason we made the purchase was for the promised return of 125-200% of the property rentals. We paid an advertising fee of almost $800 but the ad agency never rented our unit. They then told us if we pay the $2500 more dollars they would advertise our unit more to possibly get it rented. This whole this was a scam and we wanted to explore options to get out of this and all the thousands of dollars we had paid up to this point. I had been unemployed on and of over the last 2 years and this had been devastating to our personal finances. we tried to cancel the membership through the resort but they only avoided us, tired of so many lies, we decided to cancel by ourself, it was hard but not impossible. we found a company called Mexican Timeshare Solutions that helped us to cancel our membership without up fronts fees. We were skeptical at the beginning but for fortunately we had a happy ending. Beware! timeshare is NOT an investment it's just a WASTE of money.

While on vacation in Mexico. I was invited a timeshare presentation at Villa del Palmar. I signed the contract in April of 2016. I was initially not interested. However, their salesmantold me that if I doesn't use my week, then the company would rent out my timeshare week. That same night after thinking about it I decided not to keep the timeshare and the next morning I attempted to cancel the contractbut they told me that it was not possible to cancel it.
At first I doubtedIf I should keep the membership but after researching the Internet, I discovered that same false promises weremade to others. So I was 100 % sure that I should cancel it. I then found Mexican Timeshare Solutions on the internet and I was impressed by the fact that they didn’t want any money up front but only when they had accomplished cancelling your contract.I even believed that there was a hidden trick but I still tried it.
Since I was within 5 days rescission period MTS was able to help me cancel the contract and get the entire deposit refunded.I am very happy with the results and after a nightmare I can finally rest.

I bought and paid in full cash - for this 1 week ownership at Villa Del Palmar in 2009. They were ok until 2011. Since then nothing but the worst service I've ever experienced in my life.
`1. My best friends wedding was in Cabo 10/12. Villa mistakenly booked me at Puerto Vallarta and wouldn't correct.
A. The "sales" team at Villa Del Palmar call me a week before to book excursions. The message they left mentioned Puerto Vallarta. Hmmm... why did it say Puerto Vallarta? I innocently called, to verify that the message was a mistake and they meant Cabo,
B. Oh no. They booked me in P.V. I am in the wedding. Its one week out. I was calm -hey, this is an error. please correct.
C. Oh no. It is the customers error. They have reserved a room for me in P.V. and that is all they can do.
D. I ask for a supervisor. The supervisor was colder and ruder than the first line customer dis-service rep I already talked to.
2. I beg the supervisor to pull the "audio tape" of my reservation conversation. She says she can't do that. I beg her to have compassion - that my best friend is getting married in Cabo, my plane tickets are to Cabo, can we find a room in Cabo? she has zero compassion or finesse. She says, they've done their job by reserving a room in P.V.
3. I am a red season, holiday week (floating week) owner. - I have 2 weeks banked. nothing matters. they are right, I am wrong.
A. The manager refuses to pull the audio tape.
B. The manager refuses to find a week at a different hotel/resort.
4. We end up at a local Cabo hotel, calling the supervisor daily to get into Villa Del Palmar Cabo during the week of my BF's wedding.
A. Finally - the supervisor, after 2 weeks - final says she heard the audio tape. Everything changes. Now, Oh my God. Our audio tape will be the basis of her training with her reps. As the Villa Del Palmar rep did everything wrong. What did he do?
1. He never verified the email. The email address he had was wrong. Only had half the info. So I never received any confirmation emails or any emails regarding my reservation. ***** In the past, I consistently received emails from Villa Del Palmar - so it never occurred to me the rep would not have the correct email address.
2. The rep never "confirmed" the reservation. Never confirmed the local, email..etc. I blindly figured, that since I had had successful reservations with them in the past that this was a no-brainer.
3. The supervisor " miraculously" now... has a room available for us, after realizing that her reps made the error not the consumer.
A. She has a studio room available, she can not get us a regular room anywhere (in all of Cabo, really?)
4. We check-in at Villa Del Palmar in Cabo. They literally give us the WORST ROOM in the resort. It was on the 2nd floor directly above the check-in/bell hop entrance. So for 24/7 we heard every check-in/out - the bell hops talking all-night long. The constant noise never stopped.
A., As owners - who "booked" months in advance- we got a parking lot view, and the WORST-ROOM in the resort.
B, Villa Del Palmar - refused to credit me- my calls, my time, (really glad I provided a learning exercise for representatives for Villa Del Palmar)... they finally booked me into the WORST ROOM in the resort -only after hearing my AUDIO-of my call to book my reservation.
5 The mistake, was totally forgivable. How they disrespected me and made me wrong from day one - was not acceptable.
A. How they stressed my husband and I out for 2 weeks and my BFF the Bride - will never be forgiven
B. How when they volunteered their error - (wrong email address, booked us at wrong part of Mexico) - they still wouldn't give us a day or two free -or comp my cell calls from Mexico to Villa Del Palmar to find a room - is inexcusable.

6. Insult to injury? Where do I start?
A. Making the customer wrong, from the 1st second.
B. When confirming they are wrong, based on their own empirical data ( audio ) = they still book us in the worst room in the resort. Not middle of the road? Not best ?
C. Numerous people we met at the pool, shared that they impulse bought on Travelocity.com..etc. -= a day or two before and got an ocean front suite. Where we got parking lot, 24/7 check-in/out ? Hm... this is how you treat OWNERS? ?

7. The insults continue...from this embarrassment of a company... that may need to be an entirely different posting.

DO NOT BUY or GIVE ONE-CENT TO THIS IMMORAL COMPANY
HEED THIS WARNING - YOU'VE BEEN WARNED.

I purchased a timeshare at Villa del Palmar, I know now this have been one of the worst decision I have ever made.
They scammed me and lied to me, after several tries I finally reached Sergio Calderon [protected]@villagroup.com.mx who let me know I should contact Mark [protected]@villagroup.com from the legal department. They were very polite until I told them my concerns and complaints, afterwards they just ignored me. I have emailed them 6 times with no response.

I have lost my hopes and will file a case with profeco. You should do the same.

We are writing this letter to explain how we were mislead and cheated by the Villa Group. My wife and I went to cabo for vacation this year. Our first vacation in 5 years. The day we arrived we were confronted at the air port by individuals clamming to be our private transportation service. After they booked us for a visit with the villa del palmar we realized that they were not the transportation company as they tried to find our transportation. The next day we were met by Christopher Turner, he told us that there were no maintenance fees for the preferred points, there are. We were told they would rent our place whenever we want, they won’t. The lies went on and on. Chris turner gave us his card an told us to call him with any questions or if we wanted to go out. I called on the 5th day to try to cancel, he told us that we could not cancel the contract.

On the money side of things we agreed to a $1000.00 down payment. A promissory note for $8, 745.00 as additional money down that we could pay off when we returned in the form of a check or money transfer. THE NEXT DAY THEY CHARGED OUR CREDIT CARD ON ADDITIONAL $8745.00 THAT I NEVER AGREED TO.

I have never had someone sit and look me in the eye and lying to me for several hours. This whole thing is set up to rip smart, honest and hardworking people out of their money.

We went to a timeshare presentation at Villa del Palmar on November 7, 2011. We did not want to buy another timeshare but we wanted to see the resort. Right away they offered us something to drink and we drank a few margaritas. Once that the sale rep saw we were interested in selling our timeshare at Lawrence Welk Resorts she tried different scenarios so that We could afford the down payment of 20%. She said that she would give me $11, 169.00 for my Lawrence Welk Resorts with a balance of $9, 837.00. We really didn’t want to buy but we were drinking and our defenses were down and she was so convincing. On November 11, 2011 we went back to Villa Del Arco to cancel the agreement. We met with Shane Brault and when we said we wanted to cancel he said that we would not get our deposit back and would lose my Lawrence Welk Resorts.

I am not sleeping well and crying all the time because of this big mistake. I have to go to the doctor to get sleeping pills. I am an emotional mess. If I had been aware of the full circumstances I would not have signed anything.

I purchased a 2 bedroom unit from Villa Del Palmar in April. We thought it was a beautiful property and decided to buy at the presentation. There were items in the contract that were not consistent with what we were told at the presentation. We tried to contact our salesperson with very little success but managed to find the contact information for the Developer’s Representative in Puerto Vallarta. After speaking with him for several weeks, we were offered a solution that was completely reasonable and justified. After months of worrying about the outcome, the Villa Group did remedy the situation and now we are completely happy with our experience.

The Mitchell Family

Canada

On May 22 I arrived to Puerto Vallarta. At the airport, I was confronted by several individuals offering me special tours and promotions. I politely declined these offers; but a guy stopped me and invited me to a buffet breakfast the following morning. When I asked if this was a timeshare he replied no and stated that it was a marketing campaign to promote the Resort. The following day I was picked up at my hotel by a cab, and taken to Villa del Palmar where I met Claudia Velazquez, the salesperson. She showed me the Resort’s facilities and amenities, I asked repeatedly if this was a timeshare presentation and she continually ignored me. In order to make this story (or should I say, nightmare) short, SHE TOLD ME THE SAME LIES THAT MANY PROSPECTIVE CLIENTS HAVE BEEN TOLD. In particular, she stated THAT THEY COULD RENT OUT MY STUDIO OR EXCHANGE MY WEEK IF I DID NOT WANT TO COME TO MEXICO AND MAKE MONEY INSTEAD. During the signing processes, I was introduced to another lady who provided me with a contract and mountains of accompanying paperwork. I NEVER HAD THE OPPORTUNITY TO REVIEW ALL THE DOCUMENTATION ASSOCIATED WITH MY CONTRACT. THE AMOUNT OF READING MATERIAL MADE IT IMPOSSIBLE TO READ DURING THE SHORT TIME ALLOWED, 64 PAGES IN TOTAL. During the first six months after signing the contract, I WAS NEVER ABLE TO BOOK A ROOM DUE TO THE UNAVAILABILITY OF STUDIOS; HOWEVER UPGRADES WERE ALWAYS AVAILABLE AT A COST. WHEN I DID GO ONLINE, VILLA DEL PALMAR HAD MANY STUDIO ROOMS AVAILABLE FOR THE SAME DATES I WAS TRYING TO BOOK. I WAS NEVER TOLD THAT I WOULD HAVE TO PAY THE ANNUAL MEMBERSHIP DUES AND SPECIAL ASSESSMENTS.

I WAS CONSTANTLY BILLED INCORRECTLY EVERY MONTH. After repeated attempts to correct this error and being promised the matter would be resolved, it simply continued without any resolution whatsoever.

IN CONCLUSION, REGARDLESS OF WHAT THEY PROMISED YOU “DO NOT ATTEMPT” TO GO TO A TIMESHARE PRESENTATION. YOU HAVE NOTHING TO WIN; BUT YOU WILL LOSE TIME, SLEEP AND THOUSANDS OF DOLLARS.

On December 28, 2009 we attend to a sales presentation in Villa del Palmar at Cabo, Mexico. We request the cancellation of our contract and the reimbursement of all monies paid to the company, this request is being made due to the following lies, voidable acts and misrepresentations:

-We were informed by Lisa Kerik the sales representative informed that we could use this purchase, as an investment for rental income if we wanted, the resort would rent our week for marketing purposes and we will get a considerably amount of monies.

-We were shown rooms in Villa del Arco and promised that this is the place we would be staying. On June 6 when we were trying to, book our vacations in October by the Villa Group Website, the confirmation letter stated that we were staying at Villa del Palmer, when we called to ask why we were placed in Villa del Palmer, we were told that is the only place with room for those dates, when we called again the reservation number but this time as guests, we were informed we could make a reservation in del Arco.

We have been in contact with Marcel Golden the resort representative, unfortunately we have not achieved any positive results, she sent me an email on July 29 where she stated a resort representative would take care of our case, I did not receive any email message until August 3 in that email message she stated she would transfer this matter to the sales department, pointless to say I have not receive any reply from the resort yet.

PLEASE HELP US

I’m going to explain my case briefly: we are honest and dissent people and we stupidly believed israel curi, assistant manager and salesman at villa del palmar in nuevo vallarta was also like us. Sadly and unfortunately we learned he is not. In our efforts to complaint to uvs; we have emailed every single villa del palmar email address we have found in the net ([protected]@villadelpalmar - flamingos.com [protected]@villagroup.com, [protected]@prodigy. Net. Mx, [protected]@myuvc.com, [protected]@resortcom.com) asking for assistance, up date none of them have answered but the sales man israel curi ([protected]@yahoo.com) of course he has not helped us at all) . Villa del palmar and israel curi are big scammers. Do not buy from them

Took an offer for a timeshare pitch from "Diego" at the Cancun airport terminal exit. We went to the sales pitch and asked a lot of questions, which their answers sounded very good and we signed up. We signed a contract with them and went on our way. However, upon review of the fine print and other literature they gave us on our departure of their facility, we found a lot of disconnects with what they told us and what the documents stated. The next business day we tried to cancel with them directly but they said there was a no refund policy and our deposit would not be returned. We asked them about no penalty clause in the contract and they continued that there is a no refunded policy. We contacted the PROFECO (www.profeco.gob.mx) and they were informed the on-goings we were having and they stamped our cancellation notarized letter we were going to hand deliver. At the PROFECO they seems like this (timeshare cancellations) was a common occurrence there. Upon arrival we asked for the sales/contracts lawyer the PROFECO spoke with when we were at their office. We sat down and a sales manager (beach blond) type sat down and tried to keep our business and was very confrontational even threatening to sue us. We were persistent in that all we wanted to do was cancel contract in accordance with the 5 business day clause in the contract. Again he was very very confrontational as said no and walked away. We in turn walked away and started to walk to the taxi when he showed his face out the door and told us to come back. We told him to come to us, as we started to dial the PROFECO telephone number. He went back inside and his lawyer ran towards us (his tactics failed so he sent in someone else to finish up). The lawyer lady made it seem to appear she was on our side. She said she could and would not say anything to vouch for the 5 day cancellation clause in the contract for fear of loosing here job. So she typed up a letter that stated my refund would be returned and my membership was canceled . If anyone has similar issues go to the PROFECO directly and if they try to pressure you to not cancel be firm that you have a right to cancel with no penalty and if they don't honor this that you will just walk away and report to the PROFECO for breach of their own contract terms and conditions.

We had the same experience as Kelly and Jeff Shafer with Villa de Palmar, Puerta Vallarta. The told us the same lies about selling our other timeshare and sold us a "studio, odd yrs" for $13, 000. We paid $3000 down on Sept 29th and the rest was supposed to be in no interest monthly payments. We got a bill for the full $10, 000 balance and I cannot seem to get a hold of anyone by email or phone. Gary Dudley sold us the product, but we also talked to the manager, Jimmy Munoz as did the Shafers. Do we have any recourse? I also fell that it was a scam and will now contact an attorney.