Hank's Fine Furniture

I paid in full for a power leather sofa in October 2021. Was told it might be delivered as early as mid December 2021.

Mid December 2021, I called about my Sofa, was told it would be first week of January 2022. I rescheduled my surgery. 2nd week of January, called about my sofa. Was told early Feb 2022, and would get my delivery fee refunded. and it was.

17 Feb 2022. Sofa delivered by 2 people, one wearing a T-Shirt stating "I didn't give a [censored]" inappropriate attire for a delivery person to be wearing.

Same person lost his balance and the sofa tipped and the metal bottom of the sofa nicked my brand new front door. I immediately called Hanks, Panama City, FL and asked to speak to the Store Manager, told he was not available, told he was busy.

Spoke to Office Manager and told her about my door and the t-shirt being inappropriate. I was asked to send pictures via email. Today is the 28th, sent a follow up email last week to the office manager. To date no response.

I believe I was misled by sales person when I purchased my $1,700 sofa about delivery date. I have to reschedule surgery twice.

At first he sold me the wrong sofa and it had to be adjusted when I noticed the receipt when I got home.

So far, this entire experience has been unsatisfactory at this location.

This evening, 2/5/2020, my husband and I went to Hank's Fine Furniture in Panama City, FL. I thought it was odd that no one greeted us as we walked in the door. We have been there many times and have always been greeted by a sales associate at some point during our visit. It was approximately 6pm and the store was not busy. We did not see any other customers as we walked through the store, we never saw anyone not even a staff member.
We located the piece of furniture we were interested in, a greenish blue credenza style cabinet. Surfside Accent Cabinet by Jofran 70 x 15 x 42 Product Number [protected]. There were two price tags on the cabinet, one attached to the outside of the glass, the other standing up inside the cabinet. Both price tags were marked with the model name Surfside with different sizes available and prices for each size. The size we wanted to purchase was the 70 x 15 x 42. The price tag attached to the outside of the glass for the size we needed was marked 699 reduced to 599. The price tag standing up inside the cabinet for the size we needed was marked 599 reduced to 499.
We walked around the store to find a sales member to help us with the price. We finally saw three staff members sitting behind a counter, two younger men and one older man. We walked directly in front of the counter and none of the associates spoke to us, they didn't even look up. Finally, I asked if someone could help us. One of the younger associates looked up and asked who was helping us. I told him no one was. He looked at other the two associates and the old man that was sitting next to him sighed and got up. We showed him the piece we wanted to purchase and ask for him to clarify the price.
He abruptly opened the glass door of the cabinet and jerked the price tag out of the inside and held it to his chest where we could not see it. He told us the price tag was the wrong one. My husband asked for clarification because the tags had the same model name and size - just different prices. The man very sternly said he had no idea where the price tag on the inside of the cabinet came from and that it was the wrong one. He rudely stated someone must have put it in there (he emphasized the word someone). I am not sure if he was suggesting we put it there but it seems like he did - which was impossible for us to have placed that price tag there. I asked to see the price tag that he was holding to his chest and if he would honor the price. He walked away from us not allowing us to see the sales tag he was holding and said he didn't know if they could honor the price or not as he was walking away. He quickly re-treated and walked back to the counter. My husband and I just looked at each other shocked at the way we had been treated. We left the store. None of the other associates nor the rude man did not say anything to us as we left.
This is the first time we have ever been treated this way and we have shopped at Hank's many times. We are unsure why were talked down to, the only reason we could think of is due to the way we were dressed. I had sweatpants and a sweat jacket on and my husband was dressed in shorts and a worn-out shirt that he had worn to work that day. Our appearance wasn't the best but was not inappropriate and was no reason to be treated the way we were. Unfortunately, I did not catch any of the names. I would like to be contacted about this horrible experience.

We have purchased several pieces of furniture from this store. In 2016 I purchases a "leather" sofa sleeper and two recliners. I was told they were Italian leather and thy they would never peel. I specifically asked that question. We even bought the warranty. Of course it does not cover that. We called once and they were suppose to send me the warranty information. My husband called again to speak with someone and they never called back. So we stopped by the store. The manager was given the paperwork and said to the lady working their what am I suppose to do about this. He was rude and not helpful at all. And of course the gentleman who sold us the furniture no longer works there. Now I have two recliners that look horrible and are hardly two years old. We were given false information. You should be ashamed of your staff and the way we were treated. I can promise you I will make sure that I will not recommend anyone to buy anything at your store. I would like a phone call to see if their can be any compensation for this situation. We don't have money to spend on such a product. I feel stupid that I did not ask more questions. But I trusted your now your salesman to not lead us wrong.
Thank you

Terry Robbins
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