T-Mobile USA

Location: Metro store at 6581, 102nd Ave N, Pinellas Park, FL 33782

I agreed to the purchase of a Nokia x100 for the upgrade price of $179.99 and switch of service price of $21.90, plus taxes. Brandan took my credit card and rang up $267.98. He added on a case kit for $63.49 without my knowledge or agreement. I asked if the kit was included and he said "Yes". I asked twice and got the same answer. I never asked for a case and he never told me he was adding it on, or the price. In my opinion this is a very shady maneuver. I went back to try to return it, I was told they couldn't do that. I said I would contact my credit card company and try to stop the charge. Brandan firmly told me not to threaten him or his job, which I never did. MetrobyTmobile has good phones and good service. My problem was with a less than honorable sales person, Brandan.

I would like a return of the charges that were added to my card without my consent. I've been a customer for 5 years, have purchased at least 4 phones and have always enjoyed good service. He placed charges on my card without my consent. I believe that is illegal. He never quoted me a price first. I never asked for a case. I will file a report of this incident with Citibank Mastercard Services, naming Brandan and this store.

Bruce Rolander

[protected]@verizon.net
727.560.3703