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About 1 month ago I went in to see about a new phone. Picked the moto g25. Was told bill was 45 plus tax each month for about 52.00.. Got second bill for 63 and change. Went to see them to find out why it was that high. Was told it was for the equipment. When I got the phone the rep went around got a case, charger cable and screen protector and assembled it all. As he picked all this stuff up I figured it came with the phone. When I mentioned this the rep said that this was something all the stores did so they followed evem knowing it was deceptive and there was nothing he could do about it. I said that was shady dealing and he should correct it since he knew it was happening. All about the commission rather than being upfront. So now over a year im paying an extra 70 dollars for things I didnt ask for and had the option to decline in the first place. So to rectify this I would like to exchange this phone for one with a much better camera, transfer the same number and everything on this current phone this was at the tbobile store in walmart plaza in east stroudsburg pa. Started on 1/8/25 the reps in general were helpful even though not as up front as they should have been. And keep the same plan and payments.
Desired outcome: as stated above exchange for phone with better camera with case for the same as i am paying now.
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They got me with a classic sneaky upsell. They included accessories that I didn’t ask for and tried to hide the charges. Because they said it’s shifty but “nothing they can do,” call customer service, ask to speak to a manager, and instruct them to refund or remove those extras. If they don’t comply, then go ahead and file a complaint with the FCC as well as your state’s consumer protection office. This time, remember to review the itemized receipt before leaving the store—T-Mobile associates are always eager for commission.