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I've had service maybe 3 months and started with WIFI. I got a new Razr the first 2 weeks into getting WIFI. It started cutting off and on by itself and dropping calls so I got a replacement on Nov 7th. I called on Nov 28th and wanted to get an iphone. I was not about to get a 3rd Razr and it do the same. I got a call from a supervisor because I said I was going to a different carrier. He told me he would call me on Dec 2nd because there should be deal for existing customers and ge would call at 6. I called at1100 because he still hadn't called. I just a phone that I know will work. I've missed overtime 3 time because my phones rings when it wants to and it drops call. And i can't go back to the previous screen. I just want the service I'm paying for. And because I'm not a new customer I can't get one. If I'm not able to get the device I want I will find a company for my internet. I wouldn't be so upset if didn't just get service and if the supervisor wouldv'e called me back told me that he could get the phone for me today. I had to ball at 11 and he called after midnight. The second supervisor said she would waive he phone bill. I just want to give this device back and get the iphone.
Desired outcome: I want to an IPhone 16 plus
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This is the 2nd phone I got from TMobile and it started dropping calls just like the first one and freezing up. I got the phone on Nov 7th and I called on Nov 28th and explained this to an agent in the chat. I'm not getting a 3ed phone to have the same issues. I misses overtime 3 time because I wasn't getting calls either. I want to get an iPhone and return the tha Razr. I haven't been a cx that long and you would think they wanted to help me as a cx. The supervisor, Brian called me and vibe me this song and dance because I was going the next day to get another cell phone provider. His exact words were on the 2nd we'll have deals for existing cx and allow me to be your personal assistant. I'll call you at 6 in Monday the 2nd. I called at 11 and had to hang up and another supervisor called back saying I need a trade. So I tell him when if I wanted 4 new iPhone right now for free and I was a new CX I could get them I just want one. Then at 1245 am brawny mmmm
Yet my problem with this phone is still. As soon as I find another Internet and phone carrier I will return your equipment
Tell T-Mobile’s customer service that you want to follow through with the device exchange request due to existing issues with your current phone. Make a note of the last supervisor’s assurances and his/her influence on your work situation. Go on to ask them what happened to the promise of getting the iPhone or see if there are ways to terminate the service without losing a lot.