T-Mobile USA review: Incorrect cell phone plan and other charges

I transferred service from AT&T in October 2024. The Business Rep assigned to me made numerous errors in processing my Plans, Trade-In Phones, and lied to me promising 10 Business lines for 172.22 including Taxes and Fees. He also promised the On-US free phone lines if we Ported our numbers from AT&T, which we did.

I contacted tHe T-Mobile Corporate Customer Service support line at least 20 times. I am being charged about $750 for my Plan plus unexplained fees and Installment Charges for the new phones that were traded in and supposed to be free.

My Business Representative promised every week that he would credit the overcharges until he gets the Plan and Phone charges corrected to the Perfect 10 Plan with Phones On-Us. My phone service was suspended for non-payment two weeks ago. Myself and employees had no service which prevented incoming and outgoing calls. I had to pay $450 to restore the service.

Three supervisors stated I would receive resolution the following day after my calls, but never called me back. Plus my Business Rep Blocked my number and I have not been able to contact him over the past two weeks. His name is Nathan Tasselli. The local Corporate store is trying to help me get this corrected but is unable to get cooperation from Corporate Offices.

My At&T plan covered 7 phonelines with new IPhone 16 Pros for $280. T-Mobile is charging me around $750 per month and I am getting no where with them to correct their promises and mistakes.

I have at least 20 text messages from Nathan Tasselli promising what I stated above and resolution that never comes.

Please help, Steve Simon [protected]