Menu
For Business Write a review File a complaint
CB Moving and Relocation Colonial Van Lines 1441 SW 29th Ave, Pompano Beach, FL, 33069, US
Colonial Van Lines company logo
Colonial Van Lines
reviews & complaints
Colonial Van Lines company logo

Colonial Van Lines

1441 SW 29th Ave, Pompano Beach, FL, 33069, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
9:00 am - 9:00 pm
Tue
9:00 am - 9:00 pm
Wed
9:00 am - 9:00 pm
Thu
9:00 am - 9:00 pm
Fri
9:00 am - 9:00 pm
Sat
10:00 am - 5:00 pm
Sun
Closed
ComplaintsBoard
T
3:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Colonial Van Lines - Movers

Colonial Van Lines "subbed" out my move from New York to Florida to a New Jersey moving company. My understanding is that CVL does this often! They picked up my stuff and held it for 29 days before it was finally delivered. It was kept in a storage facility in New Jersey where there was evidence of rodents in my boxes. There was also a horrible stench on my belongings, and everything had to be washed or thrown out! I was lied to right from the beginning regarding my delivery. I was hesitant to use CVL when I was told of the 10-day delivery window period. The agent assured me that it was just a formality, and I would have my delivery in 3-5 days from pick-up. When my 10-day delivery window passed, I called and was lied too over and over again. It was a horrific experience to say the least. When the delivery day did come 29 days later. My boxes were crushed, items damaged, a horrible stench and worst of all several missing boxes with valuable items in them that I will never see again. I have to equate this experience to being robbed. I paid a hefty price to have my belonging moved and certainly do not feel I paid a fair price. I was finally contacted by a representative of CLV to assist me with my experience, so far, I am not very impressed with her intervention. I urge you do a thorough search BEFORE you choose Colonial Van Lines. No one should have to endure the experience I did with Colonial Van Lines. Beware of all the "verified" positive reviews you read. I don't believe they are real. Colonial Van Lines deceived me and showed no regard for my belongings.

Desired outcome: Refund payment

Read full review of Colonial Van Lines
View 0 more photos
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.