LensCrafters

I am not a resident of the USA, however for the last 20 plus years I have been using your company whenever we visit the USA to supply both frames and lenses for my entire family. My main branch was the sawgas mall in Fort Lauderdale. We have medical insurance back home in Trinidad and Tobago and as such the LensCrafters staff would have filled out the section on my medical form for the cost of the lenses and frame so that I can claim on my insurance back home. I am currently in the USA and we visited a branch of lenses crafters in pompano and the branch manager is claiming that it is against company policy to fill in the information on my medical form. Please help me here as my insurance company will not settle the claim unless it is filled out by LensCrafters. This may also result in me and my family not doing business with your company in the future if we don’t solve this issue. Receipt # 1048284 ; Sales Order# [protected] dated 05/29/2022 for $498.79

my husband and I have been customers of lens crafters for years. For the first time in december 2020 I made an apt with the optometrist there because with optometrist of 20 years had retired. I was not impressed with the appt which lasted less than 15 mins and my eyes were not even dialeted.
dr recommended I get new glasses for distance and reading combined but I explained they make me dizzy so I decided to get the distance with transition from sun to inside. I chose these nice ray ban's and my insurance covered most of it but to y surprise I still had to pay over $250 I think also because of the extra warranty. it was a rushed purchase atogether and when I went to pick up the glasses they were ok did feel strange but I figure takes getting used to distance since I never had issue with distance before,
I have a few nice brands of glasses in my house and I take extreme care of them, only clean them with cleaner from the store and the soft cloth to clean as well and never ever leave in the car.
in january I notice a change on the lenses where they were blurry and looked as if they had dirt and smudges that won't come off. also looks as if there's a film on them. I called the store and was told I have a one year warrant and to bring them when ever I get a chance. I explained I was not able because my mom was diagnosed with dementia and my sister with cancer and I had become their caretaker so as soon as I could I would go.
I had a few hours available last week, Thursday and I went to the store in Pompano City center where I got my glasses
the store was empty and there was a gentleman sitting in a station typing on his iPad. never looked up to greet me, I walked around looking for help but no-one was there so I walked over to him and asked him for help.
he didn't even offer me a seat but I sat down and explained my situation.
he asked my Date of birth (never introduced himself nor did he ask my name or used my name in our conversation) I figured it will be an easy fix but it was not a fix at all. all I could see on his name tag was the name of team lead but could not read the name on the tag. he was so confused first telling me I have a 1 year warranty then he changed it to say 1 month warranty and that there's nothing he can do because there's no way for the company to know why this happened, although he agreed the glasses were not wearable because I could not see thru them with all the film coming off and smudges,
I asked if he could help me escalate this since it seems there is a manufacturing issue? clearly the lenses were not made correctly? he replied NO. just like that and when I expressed frustration he then said he could give me new lenses just for there sun but they will cost me $235 and that's with a 50% discount! I was in such shock I didn't even know what to say. I could buy a nice brand new pair of sun glasses for less than that.
This guy seemed annoyed as if I interrupted him, it was rather strange,
No one was in that store in the 15 minutes I was in there.
I told him I will escalate this myself and he told me to go ahead
I would like my lenses switched please even if it is to just plain sunglasses at no cost to me

thanks

Ivonne Spiro
ph # [protected]
[protected]@gmail.com