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CB Furniture Stores Rooms To Go 2950 Center Port Cir Ste A, Pompano Beach, FL, 33064, US
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Rooms To Go
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Rooms To Go company logo

Rooms To Go

2950 Center Port Cir Ste A, Pompano Beach, FL, 33064, US
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1 complaint
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Website
www.roomstogo.com
Phone number
+1 (954) 783-7399
Category
Furniture Stores
Working hours
Mon
10:00 am - 9:00 pm
Tue
10:00 am - 9:00 pm
Wed
10:00 am - 9:00 pm
Thu
10:00 am - 9:00 pm
Fri
10:00 am - 9:00 pm
Sat
10:00 am - 9:00 pm
Sun
11:00 am - 6:00 pm

Rooms To Go reviews and complaints 1

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5:42 pm EDT
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Rooms To Go - Deceptive mattress sales

I'm a Desert Storm Disabled Veteran on a Fixed Income and I bought a Mattress 2 weeks ago, the salesman told me that this is a very good Hybrid mattress so I bought it, we asked about returning the mattress if it's wasn't comfortable the salesman said yes that it will cost $99 to come pick it up, we ask why and he said speak to his manager. The manager confirmed when the salesman said but added that before 30 days there will not be a charge to pick up the mattress but after that the $99 will be charged. We said ok and bought the mattress, 1 week later my back is in pain every morning, 1 week and 2 days we contacted RTG and they said there are no returns on mattresses.

This is shady, the salesman and manager said what they had to say to make a sale which apparently is a lie and you guys don't want to take your product back. I have a product through deception from your company. Never knew how much of a bad reputation you guys had until this incident.

Desired outcome: Refund or at least Store Credit

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Rooms To Go representative's response
Jun 18, 2021 8:45 am EDT
Rooms To Go customer support contacts
Phone numbers

+1 (888) 709-5380

+1 (800) 766-6786

Address

11540 Highway 92 East, Seffner, FL, 33584, US

Website

www.roomstogo.com

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We are so sorry for any miscommunication regarding our policies and we would be happy to look into this. Please email your order details to TellUs@RoomsToGo.com. -Josh
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