Bluegreen Vacations

I became a member of Bluegreen Vacations on 03/28/2021, and during the presentation, I was provided with several statements that have proven to be untrue. For instance, it was claimed that timeshare owners have priority at resorts, but I have discovered that the opposite is true. Most of the rooms are actually reserved for the general public to maximize profits, leaving only a limited number available for actual owners. Additionally, I was told that points rolled over, but I recently found out that they expire.

As an owner for the past two years, I have faced difficulties booking anything because of the limited availability for owners. Recently, I managed to book an 8-day stay in Florida for my family, with 4 days in Orlando at the Fountains and 4 days at the Tradewinds in St. Pete. However, I just received a call today, just a week before my vacation, stating that my reservation at the Tradewinds is being canceled due to renovations. This short notice is extremely inconvenient, especially considering that I have already spent nearly $2000.00 on activities in St. Pete.

Moreover, I found out that I could book my reserved dates on the Tradewinds website as a member of the general public. It is frustrating to see that as a timeshare owner, I am not given preferential treatment and that my reservation is being canceled for maintenance reasons while rooms are still available for the general public.

I believe that Bluegreen should take responsibility for this mix-up and inconvenience by covering the costs associated with rearranging my reservation. There have been past class-action lawsuits against the company for misrepresenting the benefits offered to owners, which is both unlawful and unjust.

This being my first time using my points, I am highly disappointed with the level of service I have received just a week before my vacation. I demand that this issue be escalated to someone with the authority to address it appropriately. If not resolved satisfactorily within 24 hours, I may be forced to seek legal advice.

Please note that I have recorded our conversations just as Bluegreen records its calls. I have evidence of the misrepresentations made by your company, which is quite concerning. At this point, I am beginning to feel that this membership might be a scam, as it has not been beneficial to me and the service has been far below my expectations.

I expect a call back within 24 hours with a solution that is comparable to my original reservation, preferably with a room at the Tradewinds, as those are the rooms you didn't inform me about during the timeshare sales pitch. You may reach me at [protected]. JESSICA SIMPKISS