Aspen Dental

I got dentures from Sanford Aspen Dental clinic and was unhappy from the beginning. The teeth size don't match, the dentures cut into my gums and I can only wear them for a very short time before getting blisters. I told the dentist I wanted my money back in 2021 and he said okay but he would like to try to make it right if I would let him. After another year I am still unhappy but I was not aware that the money back guarantee only lasted for 90 days after receiving the (what they called) "final denture". He kept putting off giving me my money back until the 90 had passed. Now I'm out $4000 and have a worse problem than when I first started going there.

I received a consults from Aspen Dental in Sanford, Florida in July 2021 that I needed crowns on these two teeth, I explained that they did not hurt and that 6 months ago my previous dentist in Santa Fe, Texas had said that I was okay and could wait for a long while. Aspen said that it would be covered by Guardian and Delta my dental plans. I was told after a few days that it had been approved. They insisted that I pay $350.40 as a co-pay even though the whole bill was supposed to be covered by my insurance according to them. Guardian Insurance asked them repeatedly for more information, I had to push them to respond and Guardian refused to cover this.

Aspen has refused to pay me back for my situation after they pushed me to get work done that was not needed. I asked them several times if this was approved and they said that it was, turns out that they lied to get my money. Richard M Jordan 5510 Baywater Dr. Tampa, FL 33615

I started at the beginning of 2021 to have new dentures made. They did the x-rays and initial exam and said I needed a lower tooth pulled. I had been told previously that lower teeth were like gold and not to have them pulled but I was told it was not salvageable. I allowed the tooth to be pulled and they made temporary dentures for me. When I got home and examined the work that had been done, I realized that the tooth next to the space where they had pulled the lower tooth also had decay. Their solution was to also pull that tooth. After numerous appointments. fittings, temporary dentures they finally had the final dentures made. The lower dentures they told me had to be made at another lab and took longer to get back. After the lower dentures were received, I could not close the teeth in the front together because the back teeth were hitting. Their solution for this was to grind the back teeth on the upper dentures down until the front teeth could connect. This caused me not to be able to chew on that side because the back teeth do not meet now. The lower dentures metal plate cuts into my guns and they flop up and down when I eat. I went back to Aspen and expressed my desire to get my money back because I was unhappy with the dentures. They promised the wanted to fix the issues. I said I wasn't paying another dime which the Dr agreed. He said to fix the issue he would do implants on the lower. This was pulling all the rest of the lower permanent teeth as well.
I told him I would have to think about it. He said his office personnel would talk with me about it. When I got in the chair to speak to the office personnel she started off with the statement of "Applying the money already paid to the bill", I was angry and stood up and said I wasn't paying any more money since I did not have any confidence in their ability to do the work. I left the office. I received a message from the office manager asking if I wanted a phone call or an email to discuss the issue. I said I wanted a phone call. I received a text message telling me to call them. When I did call the office manager said I had waited a year to auk for my money back. That was not true since I had work done on the dentures just last week and it did not fix the issue.

I made an appointment with Aspen Dental to get my teeth cleaned and a checkup. I got the "free xrays and exam". And was told I had two cavities. I had a problem with my insurance so I had to schedule to have the cleaning and cavities filled the following week when my insurance was active. I was told I needed two appointments and I would have to pay a $200 deposit. The office manager said they had people not showing up for appointments so I had to place a deposit to reserve my appointments. I have her the money but I wasn't happy. The office manager said my dental insurance would only pay for cleaning half of my teeth on one day and half on the other day. I called my insurance company and was told I could have the entire procedure done on one day. Aspen clinic then told me my portion of the bill after insurance was $816. They stated I needed a "deep cleaning". I have gone to dentists every six months and never been told that. I cancelled my appointments and requested a refund. I was told the office manager was the only one who could handle that. I left three messages over five days and never received a return call. When I called the last time I told them I would come in person and it wouldn't be pleasant. The office manager called me immediately and started chewing me out. I demanded my refund and she said she hadn't processed it yet. She said it would be 7-14 business days. She was extremely rude and co to yes to yell and argue with me.