Planet Fitness reviews and complaints 1
View all 951 complaintsPlanet Fitness - Membership
I have been charged late fees by planet fitness even though I pay monthly.
I contacted mike the manager at stuart, florida club where I go on may 18th to
Get this late fee thing resolved.. I found out the billing date is the 17th, due the 24th.. I said ok paid the amt due in which was $20.65, membership plus late fee on about may 25th or so... My account was zero and I confirmed the mat due during my conversation. I checked my account and the balance was zero... On june 2nd I was charged $20.65... My next billing should have been the 15th or 17th of june... It is/was an incorrect charge... If that amount was due I should have saw $40.65 due when I made the payment. I was given incorrect info when all I was trying to do is resolve this late fee situation... I tried by making the payment in may and moving forward... I desire that my late fees be refunded, all of them, when the manager does not even know what is due, how am I suppose to know.. It s a scam... Ray antoni [protected]@gmail.com... He should be fired or retrained.
Desired outcome: i desire all my late fees refunded or one year free membership and mike the manger should be fired or retrained
I want to be a member and pay your $10 monthly dues on a timely basis. I have been hit continuously with a $10 late fee, 100% late fee which I think is ridiculous...I called and talked to the manger of the club in may to try and get and understanding of why i am assessed late fees when i pay every month. Mike the manager explained( but was wrong) told me the billing is on the 17th due by 24 th...well i always pay by the end of the month(i do not leave my card for automatic payment, i'm 73 and my cards have been breached to many times).
So I said ok i ll bite the bullet, $20.65 was due, per mike and per my account on line so i may 24th i paid in full knowing from now on when the billing was and when payment was due. on june 2nd i get a notice and was approached at the club that i owe $20.65, which if it was true mike should have told me i owe $41.30 or my account should have shown amt due of $41.30. when I called to have the charge reversed he refused to do so contradicting everything he had told me in our may conversation..and began talking about some club account, which i have no idea what that is...i buy nothing, i just use the facility. I want my membership reinstated, iwant my late fees refunded, i want to start at zero...
Latest Planet Fitness Reviews
wrongfully charged late fee billing/cancellation employee My billing Customer serviceGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!