T.J. Maxx

In times of crisis such as the pandemic, and the closing of the company I worked for, left little to no prospects. TJ Maxx in Venice is a 50 min drive, through construction and traffic. But I hated being on unemployment and the many issues it entailed along with the obscene pittance of income; so, I applied, and during the interview process I was completely honest about my physical abilities. The interviewer, Brenda, stated she understood. I was hired. After orientation, I was given a first schedule which stated I was to work the back room and stock. I questioned this with Lisa, who had handed me the schedule. I reminded her that I was not physically capable of lifting, etc. She said "I know, it will be ok, " I took her at her word.

When I arrived for my first day with Vera in the back room, I found her hostile from the beginning. She got right in my face, no distancing, and told me I was the newbie, she didn't do 'smelly things, I was going to do it and get it done! A part of me wanted to walk out right then. I'm sure this is on video! The entire day brought excruciating pain and aggravated the deteriorated discs in my back and neck. Vera was obnoxious and flinging things into buckets for toy stock swiping me once. Lisa approached Vera, saw me on my knees struggling to get up and then she walked away. (Again on video) At the end of that first shift she (Lisa) asked me how I was doing as she stood by the entrance. I could barely stand straight. I told her I was in excruciating pain and she said, "Don't worry it'll be ok." I said "Does that mean you will put me on the registers now?" Her response to me was. "OH NO YOU STILL HAVE MORE STOCK AND FLOOR WORK TO DO!" That's how we do things!"

I am 62, and need to work. I am upset that a company from my first day working, would act like that. I cried all the way home unsure of what to do. The next five work days I was pushed to the limit physically beyond my capability and this set my medical situation back years. I ended up at the Drs. and am now undergoing at home physical therapy again and back on meds that I had managed to discontinue taking five years ago.

I was honest with management but apparently they had to prove me wrong and retaliate and bully me by forcing me into unsafe working conditions. (If there was an emergency or fire I may not have made it out of the back room being surrounded by racks and buckets and boxes. see the video of my first day 12/11/2020) At one point I was told to get on my hands and knees to remove Kaboodles from a shelf at floor level. I was told to reach way under and grab them. THIS WAS PURPOSEFUL! WHY?
ONLY ROSE WAS WILLING TO HELP ME when she saw how much pain I was in. WHY was I forced to do this when I applied for a cashiering position and they were aware of my physical limitations?

If I was diabetic would they have told me not to eat if I needed to or take insulin if the situation required it? (Just a blatant example)

I did not file WC because I know from others they benefit the company not the injured employee. I want to know why TJ Maxx allows this type of behavior and has no problem purposely putting someone's health at risk. I would have been fine just cashiering no heavy lifting, twisting, etc. Many of the customers already knew me from my other company and bragged about me. Maybe management didn't like that? The damage was already done so being up there I was already incurring back spasms and sciatic pain.

I would really like an answer as to WHY, the management of the Venice TJ Maxx felt it necessary to bully a 62 year old, or anyone, knowing their limitations. I would still have a job if they hadn't put me in danger. Now I have to leave my house with no options to live somewhere else during this pandemic and lack of decent employment.

Hi!

I would like to report a horrible experience in store #899 on 3/27/19 .

I've been a loyal TJ MAXX and Marshals stores client for decades . I've been always happy with selection and service when I lived in Connecticut. Now I moved to Venice, FL. While I applaud great selection I am sorry to admit that customer service is not always the way it should be.

Recently for a first time I decided to shop at tjmaxx.com and I loved it! I kept buying on line because of it's convenience to shop and check out using my PayPal. Everything was great until I've got to return some things which didn't fit me. So I was planning to return them and find something else. And then it began . Shia, the girl at the register, informed me that I will be issued a store credit. I told her I wish I was warned about it when I was buying on line using PayPal while I was checking out . We kept talking and manger, Lisa, happened to walk by and joined the conversation . The both talked to me in empathetic, phony, unpleasant way and it made me feel very uncomfortable and upset. When I asked Lisa if she could suggest to her management to make some changes in checking out while shopping on line, her respond was :" I am the manager". Then, in sarcastic tone, Shia asked me if I found everything I was looking for . She could not care less if I did or did not.

When I walked away from register and turned back I saw Shia left her register and went to talk to Lisa. I saw them laughing . I am sure at my expense.

I worked at Nordstrom for a long time until I retired. I know what good customer service is. The service I've experienced was far from acceptable. Now I have over $100 in store credit and I don't even want to shop at that store anymore. I don't want Lisa and Shia to talk behind my back and laugh at me again.
What an poor example Lisa ( store manager) is for her employees!

I wish I could get my money back.

Kind regards,

Tatiana.

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