Bright Now! Dental

I have received dental plates through brite now in Wesley Chapel several years ago and now these plates need to be replaced, so I made an appointment a couple of months ago and was met by an uncommunicative dr Maryan habibi. Prior to seeing her and in my file from work done several years ago it clearly states I’m in chronic pain from a car accident and have CPTSD which is manageable when not provoked. This dr. Habibi has run equipment into me. She personally bumped into my right hip thrusting it to the left. No apology. This bumping into the right of my pelvis put me in bed for three weeks in pain but unable to ambulated for three weeks but for about only ten ft. She knocked off my hat without an apology. I asked the one if the Assitance, a short Haitian woman, during second visit if there was something wrong with Habibi. Since she knock my hat off without a word said nor an attempt by the assistant to readjust or just a simple apology. I did forget to remove my hat prior however no one asked me to remove it as I sat in the chair to be abused. The third visit same crap, uncommunicative and running equipment into me once again.

Now since everyone’s name tag is reversed you don’t know who you are speaking with. With that said in the third visit an Asian woman wearing a white coat came into my section. Since she could not be identified I asked if she was a doctor. Her Response was no but a medical assistant. I told I’m not sure what’s wrong with that dr but she’s running equipment into, knocking off my hat with nothing said and a total disregard for me as a patient along with me having cptsd. She stated she would inform habibi. The following week I get a phone call from Ashley the receptionist. She stated she apologized for not telling me this was going to be more than four week process since nobody told me the length of time it was going to take for the plates to be remade. Once again, no communication and my schedule has to be adjusted and left in a state of limbo waiting for an end date of treatment after this third visit,

During my last visit there I went into the office manager’s office pretty agitated and in pain and asked the office manager, If there was something wrong with that lady she keeps knocking equipment into me, Knocking my hat off of my head, while treating with disregard. I wonder what is it because I’m a big white man I asked the office manager. I say that because there is a “cultural“ issue there not only with Habibi but other employees. During the last visit - the fourth visit, I received a bulky pair of plates, post her and her assistant using grinder a foot and a half away from the back of my head with the acrylic from the plates winding up on my hair. Since the dr choose to do these grinding of the plates to make them fit about a foot away from my head while reclining I had to sit up to avoid the acrylic. This constant having to sit up from a reclining position to avoid her running equipment or her personally running into me seemed to be a bad game if dodge ball.

To end with this, the upper and lower dental plates do not fit in my mouth and are overly large and cut into the side of my cheek, and the bite is not aligned.

After I left this office with two plates that look totally ridiculous in my mouth I wondered what the heck am I going to do now, so the following morning I left a message on the bright now Wesley Chapel office stating it’s probably necessary that I need somebody to be with me in the office with Habibi, since there’s a problem here or maybe we need to switch to another bright now office. Of course, there’s no response from the office, only that they’ll remake the plates; albeit I would seeing dr friendly. so with that said, and after winding up in bed for three weeks since she runs into me with her equipment and her personal body along with ridiculous looking dental plates that are useless, I called Corporate Office and asked what can we do about the situation. How can we rectify it.

There’s something wrong with this doctor. Of course, their response is no response so now I am left holding the bag of useless dental plates chronic severe pain from a fractured lumbar in five places aggravated by the drs buffoonery but also a mouth full of teeth that causes nothing but pain and are useless. Everything is documented concerning this. Once I called the corporate office I got a hold of the office manager back at the bright now office in Wesley Chapel and stated I contacted corporate how we’re going to straighten this out and I want a copy of the contract I signed emailed to me. The office manager response was since you talked to corporate I can’t talk to you anymore. That was the end of that conversation and I still have not received a copy of the contract I signed via email from the office manger, I have called corporate now six more times with no response or call back. I’ve paid $1500 for work that not only looks terrible but is painful and the dr buffoonery put me on my back for three weeks in chronic pain. I couldn’t get out of bed nor walk over six feet for three weeks. This too is well documented. How are you going to rectify this now that I’m stuck with a $1500 pair of teeth that makes it look like a horse with huge teeth that I’m unable to chew with or articulate clearly with. As stated, I did tell the office manager in an angry manner that I’m not sure what I’m gonna do about this since this woman is causing me so much physical pain and unnecessary emotional distress. I was very clear with the office manager restating, which is in the file that I am in chronic pain Have the diagnosis of chronic pain syndrome and also a diagnosis of chronic post traumatic stress disorder, which I know is in your file. No I’m not asking for special treatment because of these conditions but I’m asking to be treated like a human and not being treated with disregard along with being re-injured and winding up on my back for three weeks. Now where do we go from here now that I have a pair of teeth it looks like it belongs to a horse. At my last visit I tried to talk to habibi state I know it seems I’m a little frustrated as she interjects we have a lot of patients like you. What the hell does that mean?

And this is the garbage I paid for?

Just to be clear, the staff who first served my wife and I when I first got the plates were great. My wife and I would bring the staff cooler from Starbucks and several lmayersbif food during the holidays. With that said, who blew up brite now and left it in its now decrepit stated.